Momentum is seeking enthusiastic and outgoing applicants for the Gym Operations positions at our SoDo, Seattle location. This customer-focused position includes the majority of tasks required to run the gym on a day-to-d…
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$21/hr–$28/hr
Part-time
Discounts on instruction and programs, Access to pro-deals through outdoor industry partners
Posted 15h ago
~20 hrs/week
Responsibilities
The Gym Operations staff member is responsible for the day-to-day running of the facility, including customer service, sales, and membership management. They also ensure safety by monitoring the gym, verifying waivers, and educating climbers on best practices.
Requirements
Applicants must be at least 18 years old with at least 6 months of climbing experience and a customer service background. First Aid and CPR certifications are required within the first three months of employment.
Full job description
Momentum is seeking enthusiastic and outgoing applicants for the Gym Operations positions at our SoDo, Seattle location. This customer-focused position includes the majority of tasks required to run the gym on a day-to-day basis. Gym Operations staff provide a diverse range of services to our customers including, but not limited to, sales, membership maintenance, risk mitigation, opening and closing, and cleaning.
Building positive relationships and a strong gym community is an important component of this position. Previous customer experience is required, group facilitation and an instructional background are preferred. Momentum employees are expected to be flexible and dynamic in their willingness to confront challenges of any kind and contribute to the success of their team.
ROLES AND RESPONSIBILITIES
Facilitating the Customer Experience
Open and close the gym
Provide high-quality customer service in a way that fosters a positive community consistent with the Momentum vision and values
Go the extra mile. Meet our guests more than halfway in your interactions
Seek to make a personal connection with our patrons through conversation
Greet individuals on the way in and out of the facility
Take phone calls, resolve issues, and be an expert resource in the facility
Give facility tours and share your enthusiasm for climbing
Assist in cleaning as necessary
Balance the demands and needs of multiple customers simultaneously
Professionalism
Present yourself in a friendly, authentic, and professional way.
Wear designated staff apparel while working
Be clean and approachable in your appearance
Show up on time and pitch in extra when needed
Product Knowledge, Advocacy, and Sales
Be knowledgeable about all the services Momentum offers and help customers find the service that best suits them
Aid customers and fellow staff members in all things membership related such as sign-ups, freezes, cancellations
Verify that all climbers have purchased access to the facility
Operate our gym management software and conduct point of sale transactions
Keep up to date on gym events and seasonal offerings and make recommendations to customers when appropriate
Managing Risk
Monitor the gym and mitigate unsafe situations before they become a problem
Verify Momentum visitors have current waivers and all necessary certifications
Educate climbers on best practice techniques including downclimbing and falling techniques
Take corrective action when needed to maintain safety standards
REQUIREMENTS AND PHYSICAL DEMANDS
Hours and Availability
Part-Time (approx. 12 - 20 hrs a week)
Shift duties will be divided between time spent at the front counter assisting with sales and guest check-in, time spent in the climbing area performing safety patrols, and behind the walls
Must be available to work nights and weekends with a preference for Sun and Mon close
Experience, Skills, and Certifications
Must be at least 18 years of age
Must have at least 6 months of climbing experience and show a strong enthusiasm for climbing
A customer service background is highly preferred
Basic computer skills are required including familiarity with Microsoft Office and Google Drive
Must be able to communicate clearly and effectively in person, through email, and over the phone
Individuals must be highly organized and able to maintain complex personal schedules
First Aid & CPR certifications are required. May obtain within first 3 months of employment
Environmental and Physical Demands
Able to work in a loud, high energy environment on a regular basis
Comfortable working at height and moving up and down a climbing wall or ladder
Continuously stand and walk on unstable and uneven surfaces for long periods of time
Able to repeatedly lift, move, and carry up to 50 lbs of weight on a regular basis
Able to balance, kneel, pull, push, and grasp objects as needed
COMPENSATION AND BENEFITS
Starting Range: $21.30 - $22.00
General Range: $21.30 - $28.00
Performance review with opportunity for raise after 1 year
Discounts on Momentum instruction and programs
Access to pro-deals through our outdoor industry partners
Momentum Indoor Climbing is a premier climbing gym company dedicated to building strong communities through movement, connection, and shared challenge. We provide world-class climbing terrain, professional instruction, and thoughtfully designed spaces that serve climbers of all ages and abilities.
Beyond climbing, Momentum offers yoga, fitness training, youth programs, and community events that create an inclusive and welcoming environment for everyone from first-time visitors to competitive athletes. Safety, hospitality, and operational excellence are at the core of everything we do.
Our team is passionate about delivering exceptional experiences while fostering growth, teamwork, and a culture of respect. At Momentum, we believe climbing has the power to build confidence, resilience, and lasting community.
Offices: Holladay, Utah 84117, US · 25410 Katy Mills Pkwy, Katy, Texas 77494, US · 220 W 10600 S, Sandy, Utah 84070, US · 3173 E 3300 S, Salt Lake City, Utah 84109, US · 1401 Silver St, Houston, Texas 77007, US
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