Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. D…
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San Francisco, California, United States · On-site
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San Francisco, California, United States · On-site
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Senior$6.8B raised
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Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer service, Cash handling, Store safety, Food preparation
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Skills: Customer service, Food preparation, Beverage preparation, Cash handling, Communication
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$60k–$65k/yr
Full-time
Medical insurance, Dental insurance, Vision insurance, 401(k), Short-term disability insurance, Life insurance
Posted 4d ago
~40 hrs/week
Responsibilities
The POS Technician will manage merchant onboarding, including hardware installation and software configuration, while providing ongoing technical support and troubleshooting. This role also involves monitoring client health and collaborating with internal teams to drive platform adoption and account optimization.
Requirements
Candidates must have 1-3+ years of experience in customer, product, or technical support, preferably within a SaaS environment. Proficiency in CRM tools like Salesforce and fluency in both Chinese and English are required.
Full job description
Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.
The Technical Associate is responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize Chowbus’ service in the local markets where we operate. This operations-driven role will manage partnerships and collaborate cross-functionally across the business.
What You'll Focus On
Collaborate with the menu team to accurately set up and configure the restaurant’s menu before installation, and assist with menu-related requests as needed post-installation.
Ensure network setup and verification are completed prior to hardware installation.
Install, configure, and provide training on Chowbus products, including hardware and networking devices such as terminals, kiosks, handhelds, printers, and other peripherals.
Standby on-site for a designated period after installation to monitor POS system performance and address any arising issues.
Using appropriate judgment, independently order of steps to take during implementation based on restaurant needs, and menu design options.
Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
What You Bring
Bilingual proficiency in English and Mandarin required. Bilingual proficiency in Cantonese, Korean, Japanese, Vietnamese or other second languages will be considered.
Prior customer services experience or customer facing experience is required
1+ years of software operations and hardware installation experience is highly preferred
Prior startup experience preferred
Bachelor’s degree in a related field preferred
Working Conditions
Proficient in operating computers for system setup and troubleshooting.
Ability to stand, kneel, and reach overhead while installing and assembling electronic devices.
Comfortable using ladders or lifts for network cable installation.
Skilled in operating lifts for equipment setup.
Capable of lifting and carrying up to 50 lbs, including POS terminals, receipt printers, cash drawers, and network equipment.
Awareness of potential slip and trip hazards in the work environment.
Ability to operate vehicles and travel to restaurant client locations as needed.
Available for on-call assignments based on business needs.
What We Offer
A fair compensation package
Medical, dental, and vision insurance
401(k)
100% employer-paid Short-Term Disability (STD)
100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
Company holidays
Birthday off
Paid Parental Leave
Flexible Paid Time Off (PTO)
Employee Assistance Program (EAP)
Fuel reimbursement
The salary for this role is $76,000-$80,168, plus bonus, depending on experience.
Related keywords
POSSaaSRestaurant technologyMerchant onboardingHardware installationSoftware configurationTechnical supportCRMSalesforceTroubleshootingClient successAccount optimizationChinese languageEnglish language
Chowbus is the all-in-one restaurant technology platform that pairs a dedicated People + AI team with nearly 40 connected products, covering point of sale, guest marketing, staffing, payments, and more. Every Chowbus restaurant gets real support staff working alongside AI tools, so owners get technology and a true operating partner, not just software.
Founded in Chicago in 2016 by Linxin Wen and Suyu Zhang, Chowbus started as a delivery service for immigrant-owned restaurants before fully pivoting to restaurant technology by 2024. Since then, the company has grown 100% year over year, now processing about $4 billion in annual transaction volume across all 50 U.S. states and Canada.
Chowbus focuses on Asian cuisine restaurants today, with active plans to expand to more cuisines and cities.
Offices: Chicago, Illinois, US
Point of SaleMobile AppsSoftwareFood DeliveryLocalSaaSDeliveryInternet
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