Customer Service & Support Jobs in Seattle, WA (Now Hiring) — 2,877 open — Page 20

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. 

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions. 

Under general supervision, the Phlebotomist Float will be responsible for performing a variety of laboratory duties, including specimen collection, processing, and waived testing. This position requires excellent communication skills, detail-oriented, and a passion for providing exceptional patient care. 

Schedule: This is a full-time, 40-hour-per-week position

• Shift 1: Monday through Friday, 7:00 AM to 3:30 PM PST
• Shift 2: Monday through Friday, 8:30 AM to 5:00 PM PST

The assigned shift will be determined by the supervisor upon hire. This position may also require participation in occasional Saturday and holiday rotations based on business needs

Location: Optum–Northgate Plaza 9709 3rd Ave. NE, Seattle, WA 98115

Primary Responsibilities:

• Venipuncture and specimen collection:
  • Collect blood specimens from patients using venipuncture and capillary puncture techniques promptly
  • Maintain a clean, safe, and efficient work environment
  • Process and prepare specimens for testing and transport
  • Troubleshoot and resolve issues related to specimen collection, testing, and equipment
  • Give proper patient collection instructions (i.e. urine collection, stool collection, etc.)
  • Instruct patients in post-phlebotomy care
  • Properly dispose of bio-hazardous and sharps materials
  • Obtain specimens for microbiology testing
  • Order sufficient supplies to perform the workload and rotate stock and prevent the use of outdated supplies
  • Always follow the venipuncture standard of work (SOW)
  • Always follow the processing standard of work (SOW) including positive identification of all patient specimens
• Perform waived laboratory testing:
  • May perform waived laboratory testing
•  Customer Experience: 
  • Interact with patients and healthcare providers in a professional and compassionate manner
  • While registering patients, always follow the reception standard of work (SOW)
  • Problem solves efficiently and promptly
  • Locate missing lab orders and specimens
  • Competent and efficient phone skills
• Duties integrated into all job functions:
  • All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians and patients
  • Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
  • Performs all duties in a manner that promotes and supports the Core Values   
  • Integrate Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
  • Must follow written and oral instructions and complete routine tasks independently
  • Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements
  • Ensures confidentiality of patient information by following HIPAA guidelines 
  • Attends training to meet job position requirements Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations
  • Have regular and predictable attendance
• Ability to travel to other locations when needed
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Completion of a Phlebotomy Certificate program through an accredited school
• Medical Assistant - Phlebotomist (MA-Pbt) certification from the state to perform capillary and venous invasive procedures for blood withdrawal under the supervision of a health care practitioner
• BLS certification or the ability to obtain within 6 months of employment
• 1+ years of computer proficiency experience in Microsoft Office and demonstrates solid computer skills
• 1+ years of experience in excellent verbal and written communication skills and the ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others 
• Ability to have reliable transportation and travel to other locations
• Ability to use muscles to lift, push, pull, or carry heavy objects. Occasionally, lifting to 50 pounds and carrying up to 24 pounds may be required
• Access to reliable transportation and travel to other locations

Preferred Qualifications:   

• 6+ months of experience in a healthcare or patient-facing role, such as a medical assistant or support staff or phlebotomy and\or laboratory experience 

Soft Skills: 

• Ability to work independently and maintain good judgment and accountability 
• Ability to acclimate working on a small or large team
• Demonstrated ability to work well with health care providers 
• Strong organizational and time management skills 
• Ability to multi-task and prioritize tasks to meet all deadlines 
• Ability to work well under pressure in a fast-paced environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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