Customer Service & Support Jobs in Seattle, WA (Now Hiring) — 2,370 open — Page 104

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

The Store Manager is the driving force behind the success of our high-velocity Seattle Flagship retail store and service shop. This role combines a strong emphasis on delivering an exceptional guest experience with effective team leadership, sales and service management, and comprehensive oversight of store operations. The Store Manager excels in building relationships, maintaining transparent communication, and embracing innovation. Together with their team, the Store Manager is accountable for achieving store success through exceptional customer service, active community engagement, and providing genuine and friendly customer experiences.

 The Perks

• 100% paid health dental and vision
• Paid vacation time, sick leave, 40 hours volunteer paid time off
• Paid parental leave for birthing & non birthing parents
• Retail quarterly bonus program, profit share program and long-term compensation program
• 401k matching
• Employee discount and access to pro deals on most the products we sell
• NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season
• Bike finance program and bike stipend
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles, and dog friendly offices
• Career pathing, leadership development, network development, training and performance feedback

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

*Benefit not eligible for seasonal employees

The Opportunity

• Serve as an approachable, honest, transparent, and empathetic leader for the team and the business.
• Lead and direct all store staff to consistently deliver exceptional guest experiences, surpass key performance indicators (KPIs), and achieve store goals.
• Recruit, hire, develop, and retain a diverse team of employees, offering comprehensive training, consistent constructive feedback, genuine recognition, and fostering ongoing meaningful dialogue in line with evo's Diversity, Equity, and Inclusion (DEI) goals.
• Create staffing schedules that align with business needs, optimize labor efficiency, and maximize productivity.
• Provide monthly labor forecasts for full store staff, ensuring a balance between consumer demand and operational efficiency and profitability.
• Oversee and actively manage evo Seattle’s visual merchandising standards and maintain inventory integrity through regular cycle counts, shrink management, and close collaboration with buying and planning teams — ensuring the floor reflects both brand standards and data-driven assortment decisions.
• Ensure consistent communication and adherence to company policies and practices among staff.
• Establish a secure and supportive working environment that is respectful, positive, and free from harassment.
• Take full responsibility for store P&L, actively managing all store expenses in line with monthly budgets and creatively addressing variances.
• Collaborate cross-divisionally to ensure consistency across all business lines, lead company and store initiatives, and contribute valuable insights to the annual planning and budgeting process.
• Communicate a clear vision for success, develop a plan to achieve goals, and build relationships across all levels of the business to drive success.
• Oversee service shop operations, including technician workflow, service volume targets, turnaround time KPIs, and vendor warranty processes, ensuring the shop meets the same standard of excellence as the retail floor.
• Manage omnichannel fulfillment operations, including ship-from-store, BOPIS (buy online, pick up in store), and in-store return workflows, ensuring accuracy, efficiency, and a seamless guest experience across all channels.
• Proactively build relationships within the local community and outdoor industry, leading in-store events, demo days, and brand partnerships that reflect evo's culture and drive meaningful guest engagement.
• Ensure full compliance with workplace safety standards, loss prevention protocols, and relevant regulatory requirements (including OSHA), maintaining a safe environment for all team members and guests.
• Own seasonal planning and execution, including floor transitions, staffing ramp-ups, and vendor coordination across bike, ski, and snowboard categories to ensure the store is fully prepared ahead of each season.
• Other duties as assigned.

Requirements

The Must Haves

• 7+ years of experience managing diverse teams and a strong passion for employee growth and development. 
• 5+ years of successful retail management experience in a complex, multi-channel, specialty retail environment, demonstrating a commitment to excellence and continuous improvement. 
• Experience in the outdoor industry is preferred, with a particular emphasis on bikes, skis, and/or snowboards — including product knowledge, vendor relationships, and an active participation in these sports or activities.
• Proficiency in standard office software (e.g., Microsoft Office Suite). 
• Adaptability, attention to detail, cash handling, communication, conflict resolution, customer service, financial literacy, inventory management, loss prevention, merchandising, multitasking, problem-solving, sales and marketing, teamwork, technology use, time management 
• Embodies, honors, and lives our core values: The Great 8 

The Nice to Haves

• Familiarity with point-of-sale (POS) systems and inventory management software is a plus. 

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base salary for this role ranges from $80,000 to $93,000 per year. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.