San Francisco, California, United States · Remote OK
$115k–$130k/yr
About Collective: Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business …
Skills: People Management, Client Success, Account Management, Coaching, Quality Assurance
San Francisco, California, United States · On-site
$23/hr–$24/hr
We are hiring immediately for full time FOOD SERVICE WORKER positions. Location: Sacred Heart Cathedral - 1055 Ellis Street, San Francisco, CA 94109. Note: online applications accepted only. Schedule: Full time schedule.…
Skills: Food Preparation, Cooking, Food Safety, Portion Control, Sanitation
San Francisco, California, United States · On-site
$21/hr–$22/hr
Title:Customer Service Representative Job Description: Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To perform th…
Skills: Janitorial Services, Sanitation, Cleaning Equipment Operation, Safety Compliance, Communication Skills
Los Angeles, California, United States · Hybrid
$121k–$257k/yr
Marsh is seeking candidates for a Client Advisor in our Marine in Los Angeles, Seattle, Portland or San Francisco. In this client-facing role, you will develop an understanding of clients' business strategic priorities, …
Skills: Marine Insurance, Risk Management, Client Relationship Management, Renewal Strategies, Carrier Analysis
San Francisco, California, United States · On-site
Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate …
Skills: Customer Service, Concierge Services, Access Control, Phone Etiquette, Parcel Distribution
San Francisco, California, United States · Hybrid
$80k–$95k/yr
Firm Description - IT Coordinator Walker Warner is an award-winning San Francisco firm with a staff of 95+ that has completed many residential, winery, and hospitality projects in California, Hawaii, and other Western st…
Skills: IT Systems Administration, Technical Support, MacOS, iOS, Windows
San Francisco, California, United States · On-site
$19/hr–$21/hr
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight Receiving, Stocking, Inventory Handling, Forklift Operation, Pallet Jack Operation
San Francisco, California, United States · Remote Solely
$90k–$120k/yr
AO Globe Life is hiring qualified candidates to help families across the United States access important supplemental benefit programs—all from the comfort of home. This mission-driven, remote-first opportunity offers mea…
Skills: Communication, Client Focus, Organization, Self-Motivation, Zoom
San Francisco, California, United States · Remote OK
$180k–$240k/yr
About us Edison Scientific builds and deploys AI scientist agents to accelerate science and the development of new medicines. We are an ambitious team run by scientists and engineers from leading institutions across biol…
Skills: Customer Success, Technical Account Management, Program Leadership, Drug Discovery Knowledge, Biopharma R&D
San Francisco, California, United States · On-site
$34/hr–$49/hr
As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, exce…
Skills: Customer Service, Medical Terminology, Office Coordination, Microsoft Outlook, Microsoft Word
San Francisco, California, United States · On-site
$83k–$86k/yr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Team Leadership, Luxury Hospitality Operations, Cost Control, Labor Control, Inventory Management
San Francisco, California, United States · On-site
$19/hr–$21/hr
Your Impact at Lowe's As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If …
Skills: Merchandising, Planogram Reading, Display Setup, Inventory Management, Pricing Accuracy
San Francisco, California, United States · Remote OK
$86k–$108k/yr
Make an Impact from Day One At SCIENION, you’ll work hands-on with advanced life science technologies that help customers push the boundaries of research and innovation. As a Field Service Engineer, you will install, mai…
Skills: System Installation, Preventive Maintenance, Troubleshooting, Technical Support, Customer Training
San Francisco, California, United States · On-site
$125k–$140k/yr
The Service Manager is responsible for leading and managing all aspects of the service operations business unit, including field operations, technician performance, customer satisfaction, profitability, scheduling, safet…
Skills: Operational Leadership, Team Management, Financial Acumen, P&L Management, Customer Relationship Management
San Francisco, California, United States · On-site
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
Skills: Supervision, Training and Coaching, Operations Management, Performance Evaluation, Customer Service
San Francisco, California, United States · Hybrid
$31/hr–$45/hr
As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, exce…
Skills: Customer Service, Medical Terminology, Patient Scheduling, Insurance Verification, Epic
San Francisco, California, United States · On-site
$20/hr–$30/hr
Serenity Aesthetics & Wellness is a premier medical spa in the San Francisco Bay Area. We are dedicated to delivering exceptional medical aesthetic services while creating a welcoming and luxurious experience for our cli…
Skills: Customer Service, Communication Skills, Multitasking, Problem Solving, Zenoti Software
San Francisco, California, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Customer Service, Guest Relations, Upselling, Cash Handling, Conflict Resolution
San Francisco, California, United States · On-site
$120k–$200k/yr
About Simple Simple AI is building state of the art voice AI agents for enterprise. Our realistic agents help iconic businesses like Doordash, xAI, and Omaha Steaks handle all kinds of phone operations, from customer sup…
Skills: Problem solving, Communication, Product design, Prioritization, Prompt engineering
San Francisco, California, United States · On-site
SUMMARY: The Retail Shift Lead plays a key role in ensuring the smooth operation of the retail location during their assigned shift. The shift lead is the point of contact for Budtender and customer questions. The role f…
Skills: Customer Service, Inventory Management, POS Systems, Cash Handling, Staff Supervision
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Manage the daily operations and performance of a Member Success team to ensure high service-level standards and member satisfaction. Coach team members, manage capacity and economics, and translate strategic priorities into actionable weekly targets.
Requires 5+ years in client-facing success roles and 1-2+ years of direct people management experience. Candidates must be data-savvy, AI-comfortable, and possess a working knowledge of S-Corp structures and tax concepts.
Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork.
Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google’s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.
Member Success exists to get members the most value out of their membership through outreach that happens before they ask, not tickets answered after they do, and that only works if the team delivering it is well-coached and protected from overflow. As Manager, Member Success, you own that day-to-day for roughly half the team, about 10–12 MSMs, including the Senior MSMs who already operate as player-coaches. You report to the Sr. Manager, Member Success, who owns the function's overall strategy; you own making the daily work right for your group, without exception. You lead from the front, not the sidelines: you're in the room modeling the standard, not just describing it in a 1:1, and you catch what's slipping before it becomes a pattern instead of a retro topic.
You don't carry a permanent book, but you're never far from one: coverage gaps, escalations, and coaching moments put you in the queue and on the call. Beyond the daily work, you're accountable for how your team spends its time and its money, comfortable pulling your own numbers to know exactly where things stand, and invested in making sure your MSMs get real value out of the AI tools Collective is rolling out.
Run the team’s daily engine. Own the daily and weekly operating rhythm, queue health, call coverage, SOP and metric hygiene, so your team hits the service-level bar (24-hour response, 5-day resolution, 90%+) every week, not just when things are calm.
Build a deep bench. Coach and QA your MSMs’ calls and written communication daily, develop judgment over just output, and turn your Senior MSMs into real player-coaches, addressing underperformance head-on before it becomes a pattern.
Keep your team focused on high-value work. Partner closely with Service and Support so handoffs stay clean, surface friction early so it gets fixed at the source, and make the day-to-day coverage and staffing calls yourself.
Run your team's economics well. Keep your team's capacity fully utilized, and use credits, refunds, and goodwill gestures as a deliberate tool for protecting member satisfaction and reinforcing retention, not a reflex.
Catch risk before it becomes a story. Escalate member-facing risk and anything compliance-adjacent early, knowing exactly when a case belongs above your desk, run the post-mortem when something misses, and use SLA and time-to-resolution patterns to get ahead of the next one.
Make the work add up. Translate the Sr. Manager’s priorities into targets your team can act on this week, keep them focused on the highest-leverage work, and turn what you’re seeing into real process fixes.
5+ years in a client-facing success, support, or account management role in a high-trust, high-value relationship business.
1–2+ years directly managing people who own ongoing relationships, not just transactions.
Comfortable with the financial and tax concepts your team works in daily, S-Corp structure, reasonable salary, estimated taxes, enough to coach a tough call even though you’re not the one making it.
Data-savvy and self-serve. You’re comfortable pulling your own numbers from whatever system you’re given, building a clean view of how your team is performing, and turning it into something you and your Sr. Manager can act on.
AI-curious and AI-comfortable. You’ve used AI tools to do real work, drafting, summarizing, finding patterns, and you’re genuinely interested in where Collective is taking this, not just tolerating it.
A real coach who leads by doing, not just observing. You can sit with an MSM after a hard call and walk away with both of you knowing what to do differently, not just what went wrong.
Hyper-organized. You can run a tight weekly cadence, 1:1s, pipeline reviews, health check-ins, across 10–12 direct reports without anything falling through the cracks.
A clear, fast escalator. You raise structural problems instead of quietly absorbing them, and you know the difference between a judgment call that’s yours and one that belongs to your Sr. Manager.
Comfortable in our day-to-day stack, AppSheet, Front, Slack, Calendly, and G Suite, and quick to pick up new tools as we add them.
Experience managing player-coaches or senior ICs who mentor others.
Background in financial services, fintech, or tax and accounting services for small businesses.
Experience working alongside a dedicated escalations, financial resolution, or credits/refunds program.
Remote-Friendly Environment: Flexibility to work from home while staying connected to the team. Please note that we're open to remote candidates within the U.S. for this role, but Bay Area-based employees follow a hybrid schedule.
Health & Wellness: $200 quarterly reimbursement to support your well-being.
Fresh Lunch: Provided on in-office days for those in a hybrid schedule.
Commuter Support: $150 monthly reimbursement for transit expenses for those in a hybrid schedule.
Health & Wellness: $200 quarterly reimbursement to support your well-being.
Time Off: Flexible PTO plus 14 company holidays.
Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents.
Parental Leave: 16 weeks fully paid.
Retirement & Ownership: 401k plan plus an equity package.
Team Connection: Quarterly virtual events and an annual in-person summit.
#LI-Remote
The first all-in-one financial solution built exclusively for solopreneurs.
Collective is the first all-in-one financial platform designed to give self-employed entrepreneurs the technology and team they need so they can focus on their passion, not their paperwork. Collective handles LLC and S Corp formation, payroll, taxes, monthly bookkeeping, compliance and more all in one place, exclusively for solopreneurs.
Offices: 555 Mission Street, San Francisco, CA 94106, US
There are currently 2,221 open customer service & support positions in San Francisco, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include UCSF Department of Anesthesia and Perioperative Care, Allied Universal, Equinox, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Yes — 446 of the 2221 open customer service & support positions offer remote or hybrid work (133 remote, 313 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
