San Francisco, California, United States · Remote OK
$25/hr–$30/hr
Job Description About the Role We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. …
Skills: Technical Support, Windows, macOS, Active Directory, Microsoft 365
San Francisco, California, United States · Hybrid
$180k–$250k/yr
Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. The numb…
Skills: Incident Management, Escalation Management, Technical Program Management, Incident Command, Root Cause Analysis
San Francisco, California, United States · On-site
$89k–$205k/yr
Note: We are recruiting on behalf of our valued client. This opportunity is for a position with their organization, not with People Culture Talent. We're excited to help connect talented professionals with this exception…
Skills: Solutions Engineering, Customer Engineering, Technical Consulting, API Integration, Software Architecture
San Francisco, California, United States · On-site
$17/hr–$21/hr
Salary Range $17.05 - $21.32* Job Description: WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit …
Skills: Client Communication, Outfit Recommendations, POS Transactions, Order Tracking, Appointment Scheduling
San Francisco, California, United States · On-site
$100k–$190k/yr
About Giga Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instant…
Skills: React, Python, API Integration, Tool Calls, CI/CD
San Francisco, California, United States · On-site
$90k–$130k/yr
The role Join us a Solutions Engineer on our Customer Success team and guide customers from first project to long-term partner. You’ll own the Digital Surveyor post-sale experience for a portfolio of customers. Your goal…
Skills: Project Management, Customer Relationship Management, Onboarding, Technical Communication, Stakeholder Management
San Francisco, California, United States · On-site
$27/hr–$30/hr
Job DetailsJob Location: 4200 Geary - San Francisco, CA 94118Position Type: Full TimeSalary Range: $28.44 - $30.95 HourlyJob Shift: DayTITLE: Assistant Manager REPORTS TO: General Manager DEPARTMENT: Property Management …
Skills: Property Management, Tenant Certification, Income Verification, Yardi, Conflict Resolution
San Francisco, California, United States · On-site
$20/hr–$22/hr
Location: San Francisco, CA Compensation: $20.00-$22.75 per hour (dependent on experience) Part-Time Do you love leading by example? Creating spaces where people feel welcome, supported, and inspired to step outside? At …
Skills: Retail operations, Customer service, Leadership, Team motivation, Cash handling
San Francisco, California, United States · On-site
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Customer Service, Ticket Scanning, Crowd Management, Conflict Resolution, ADA Compliance
San Francisco, California, United States · On-site
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Customer Service, Ticket Scanning, Crowd Management, Conflict Resolution, ADA Assistance
San Francisco, California, United States · On-site
$22/hr–$24/hr
We’re iPostal1 and we’re in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is…
Skills: Active Listening, Verbal Communication, Written Communication, Customer Support, Conflict Resolution
San Francisco, California, United States · Hybrid
$133k–$166k/yr
Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill…
Skills: Account Strategy, Customer Success Management, Financial Advisory, Churn Mitigation, Stakeholder Engagement
San Francisco, California, United States · On-site
$100k–$120k/yr
Senior IT Support Engineer Department: Support Engineer Employment Type: Full Time Location: West Coast Compensation: $100,000 - $120,000 / year Description We are hiring for a full-time Senior IT Support Engineer in The…
Skills: Microsoft 365, Exchange Online, SharePoint Online, Microsoft Teams, OneDrive
San Francisco, California, United States · On-site
$69k–$95k/yr
JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of pr…
Skills: Event Management, Customer Service, Logistics Coordination, Revenue Forecasting, Up-selling
San Francisco, California, United States · On-site
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and tr…
Skills: Outbound Sales, Lead Generation, CRM Software, Proposal Writing, Account Management
San Francisco, California, United States · On-site
$24/hr–$35/hr
Our Vision: To be the leading global solution provider for retail technology. Our Mission: Define retail IT industry standards and lead our customers to innovative and exciting places! Job description: POSITION: Data Com…
Skills: Data Communications, Network Cabling, Troubleshooting, POS Installation, CCTV Installation
San Francisco, California, United States · On-site
$23/hr–$31/hr
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our c…
Skills: Relationship Building, Customer Service, Cash Handling, Financial Product Knowledge, Digital Banking Tools
San Francisco, California, United States · Hybrid
$90k–$115k/yr
Why Socure? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex,…
Skills: API Integration, SQL, Log Analysis, AI Prompt Engineering, Technical Troubleshooting
San Francisco, California, United States · On-site
$23/hr–$25/hr
About Sentral Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network o…
Skills: Plumbing, Painting, Electrical Repairs, HVAC Maintenance, Carpentry
San Francisco, California, United States · On-site
$22/hr–$23/hr
Job Summary: The Desk Clerk is responsible for maintaining safety and security of the building for all tenants. This position involves extensive interaction with staff, tenants, vendors, law enforcement, and visitors in …
Skills: Security Monitoring, Visitor Management, Incident Reporting, Customer Service, Crisis Management
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Act as the first point of contact for technical issues, resolving support tickets across Windows and macOS environments. Manage user accounts via Active Directory and maintain internal knowledge base documentation.
Requires at least one year of IT support experience and familiarity with ticketing systems like Zendesk, Jira, or ServiceNow. Must possess basic networking knowledge and the ability to communicate technical issues in plain language.
We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States.
What You Will Do
Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved
Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments
Manage user accounts and access permissions using Active Directory and Microsoft 365
Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting
Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat
Escalate complex or recurring problems to the right team with context included
At least 1 year of experience in IT support or a helpdesk role
Hands-on experience with Windows and macOS
Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)
Basic understanding of networking: VPN, DNS, TCP/IP
You can explain technical issues in plain language without making people feel bad for asking
Comfortable working independently and staying on top of your queue without someone checking in constantly
Salary: $25–$30/hour
Location: Remote
Seniority Level: Junior
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View all jobs at CareerswiftThere are currently 2,304 open customer service & support positions in San Francisco, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include UCSF Department of Anesthesia and Perioperative Care, Allied Universal, Equinox, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Yes — 446 of the 2304 open customer service & support positions offer remote or hybrid work (132 remote, 314 hybrid).
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