Bilingual Sr. Consumer Loan Specialist - Sales Customer Service
San Antonio, Texas, United States · On-site
Mid level
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Bilingual Sr. Consumer Loan Specialist - Sales Customer Service
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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Holidays, 401k With Company Match
Posted 22d ago
Apply by Jul 15
~40 hrs/week
Responsibilities
The role focuses on originating consumer loans, completing applications, and maintaining strong customer relationships to meet sales goals. Additionally, the specialist assists the Branch Manager with daily operational tasks and manages a complex loan portfolio.
Requirements
Candidates must have a high school diploma, at least 2 years of experience in incentive-based sales, and be fluent in Spanish. A valid driver's license and the ability to meet state insurance licensing requirements are also required.
Full job description
Overview & Responsibilities
Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!
This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability. If this sounds like the right opportunity in the financial services industry for you, apply today!
As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members. The successful candidate will posses a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.
ABOUT REPUBLIC FINANCE
We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US, and we continue to expand into new states each year! Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance. With a commitment to our customers, we identify lending options that fit each of their unique needs. Not only are we dedicated to serving our customers, but we are also dedicated to giving back to our communities. Company-wide, we participate in various philanthropic efforts such as volunteer opportunities, food drives and back to school drives as well as an annual fund raiser for St. Jude Children's Research Hospital.
Our growing company offers a bright future for our employees. We work to provide a clear career path and many growth opportunities for all of our team members. Our supportive culture is one where we all work together to continuously improve and reach our goals. We show our appreciation for our employees by offering great benefits and competitive pay and by rewarding performance.
Job responsibilities are as follows:
Actively seeks opportunities to originate new loan business with new and existing customers.
Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
Closes loans, assembles loan folders, and breaks down files.
Consistently meets or exceeds loan goals.
Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
Applies analytical skills to quickly and efficiently resolve any customer issues.
Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.
Processes insurance claims, follow-ups and payments daily and maintains insurance log.
Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks.
Requirements
High school diploma or equivalent.
Minimum of 2 years of experience in a goal oriented, incentive based sales role.
1+ years of experience in the consumer finance industry preferred.
Spanish speaking skills are required.
Professional demeanor, positive attitude, strong communication and customer relations skills
Ability to work well independently, as well as a dedicated team member.
Ability to work in a fast-paced environment and successfully navigate priorities.
Proficiency with Windows and Microsoft Office Suite
Valid driver's license, reliable transportation, and auto insurance
Willingness to comply with our company policy regarding employment credit check, background checks and drug screening
Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.
Benefits
We offer a competitive compensation and benefits package including:
Health, Dental, & Vision Insurance
15 days of Paid Time Off (PTO) to start + 1 additional personal day
401k + employer match
Company provided Life Insurance & Long Term Disability
Employee Assistance Program - Confidential mental health support
Additional benefits with Republic Finance include:
Access to LinkedIn Learning's library of 10,000+ professional development courses
Employee of the Month Program
Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
Professional offices with a friendly team environment
Monthly incentive bonus pay
Internal promotions
Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.
Founded in 1952, Republic Finance is a BBB-accredited company that offers a wide range of consumer loan products, delivering flexible lending solutions with a longstanding commitment to exceptional customer service. Well known for our outstanding customer service, we are continuing to grow new customer relationships each day and are expanding our branch network into more states each year. Our branch location presence combined with our enhanced online offerings to our customers has truly put us on the map as a leader in our industry! With our growing employee base of 1,300+ team members, Republic Finance is proud to serve more than 350,000 customers in over 250 communities throughout the United States.
Offices: 7031 Commerce Circle, Baton Rouge, LA 70809, US · 8428 Parkwood Blvd, Plano, Texas 75024, US
How many Customer Service & Support jobs are open in San Antonio, TX right now?
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