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Jobs at Proof (Now Hiring) — 43 open

Proof logoProof

Senior Client Service Operations Manager (Western)

Southfield, Michigan, United States · Hybrid

$120k–$140k/yr

Senior$40M raised

Western Client Service Operations, Senior Manager Client Service Operations • Full-Time Leadership Role • Southfield, Michigan **Schedule to align with PT / west coast business hours ABOUT PROOF Launched in 2018, Proof i…

Skills: Operations Management, People Leadership, SLA Management, Service Model Design, KPI Tracking

Proof logoProof

Senior Client Service Operations Manager (Eastern)

Southfield, Michigan, United States · Hybrid

$120k–$140k/yr

Senior$40M raised

Eastern Client Service Operations, Senior Manager Client Service Operations • Full-Time Leadership Role • Southfield, Michigan ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting …

Skills: Operations Management, People Leadership, SLA Management, Service Model Design, KPI Tracking

Proof logoProof

Server Acquisition Specialist

Detroit, Michigan, United States · Hybrid

$55k–$65k/yr

Mid level$40M raised

About Proof Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing t…

Skills: Sourcing, Candidate Qualification, Outbound Outreach, Negotiation, Relationship Management

Proof logoProof

1099 Process Server

Sharp County, Arkansas, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Sharp County, AR (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individuals s…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning And Printing, Legal Document Delivery

Proof logoProof

1099 Process Server

Jefferson Davis Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Jefferson Davis Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and ind…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

Vernon Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Vernon Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individuals …

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning And Printing, Legal Document Delivery

Proof logoProof

1099 Process Server

West Carroll Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: West Carroll Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and indivi…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

East Carroll Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Lake Providence, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individual…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning And Printing, Legal Document Delivery

Proof logoProof

1099 Process Server

On-site

Mid level$40M raised

1099 Contractor Position Location: St. Helena Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individu…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

Tensas Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Tensas Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individuals …

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

Cameron Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Cameron Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individuals…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

West Feliciana Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: West Feliciana Parish, Washington (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms …

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

East Feliciana Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: East Feliciana Parish, Washington (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms …

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

Bienville Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Bienville Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individua…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

Red River Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Red River Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individua…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

Madison Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Madison Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individuals…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

LaSalle Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: La Salle Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individual…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

Grant Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Grant Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individuals s…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

Proof logoProof

1099 Process Server

Concordia Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Concordia Parish, LA (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and individua…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning And Printing, Legal Document Delivery

Proof logoProof

1099 Process Server

Caldwell Parish, Louisiana, United States · On-site

Mid level$40M raised

1099 Contractor Position Location: Caldwell Parish, Washington (and surrounding areas) About Proof Technology Proof is a leading nationwide legal services company. We connect independent process servers with firms and in…

Skills: Process Serving, Document Handling, Mobile App Proficiency, Scanning, Printing

123

Showing 1–20 of 43

Proof logo

Senior Client Service Operations Manager (Western)

Proof

Southfield, Michigan, United States • Hybrid

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SeniorHybrid · 5 days in office

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  • $120k–$140k/yr
  • Full-time
  • bachelor degree, postgraduate degree, professional certificate
  • Health Insurance, Vision Insurance, Dental Insurance, Flexible Time Off, Company Bonus Plan
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

Lead the Western Client Service Operations function by managing a team of Operations Managers and owning the overall operating model. Responsible for driving SLA compliance, quality standards, and scaling operational infrastructure to support growth.

Requirements

Requires 7+ years of operations experience with at least 2 years managing other managers, preferably in high-growth or regulated industries. A bachelor's degree is required, with strong analytical skills and a track record of improving function-level KPIs.

Full job description

Western Client Service Operations, Senior Manager

Client Service Operations  •  Full-Time Leadership Role  •  Southfield, Michigan
**Schedule to align with PT / west coast business hours

ABOUT PROOF

Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers.

ROLE OVERVIEW

The Senior Operations Manager runs the Operations function, not a team within it. You manage 3–5 Operations Managers and own the operating model itself: how Operations is structured, what it measures, how it makes decisions, and how it scales. Your job is to make your Managers successful — not to do their jobs. Operations runs predictably through growth, change, and pressure because the system you've built holds it together.

COMPETENCY FRAMEWORK

Execution & Quality

  • Function-Level Outcomes: Own SLA, quality, productivity, cost, and retention across all teams. When the function misses, you own the diagnosis and the fix.
  • Service Model Design: Design the service model (tiering, response standards, escalation) and deliver against it at scale. Serve as operations executive sponsor for enterprise clients; participate in QBRs.
  • Problem Prioritization: Identify and prioritize the highest-leverage operational problems; kill work that doesn't move the needle. Diagnose systemic issues — capacity, structure, incentives, tooling — and drive multi-quarter solutions.
  • Anticipation & Prevention: Anticipate second- and third-order effects of change. Drive initiatives that prevent next year's problems, not just fix this quarter's.
  • Capacity Building: Build capacity without proportional investment. Make deliberate choices about what to build internally vs. source from Product or vendors.
  • QA Framework Ownership: Own the QA framework across teams: escape rate, audit posture, defect rate, billing accuracy. Set and enforce the standard for what 'good' looks like.
  • Organizational Resilience: Build an operations function that absorbs growth, M&A, regulatory change, and strategic pivots without breaking SLAs. Model composure under sustained pressure.

Technical Expertise

  • Metrics Framework: Own the Operations metrics framework: what we measure, what 'good' looks like, and what triggers action. Build executive reporting where numbers are right, narrative is honest, and recommendations are specific.
  • Tool Standards: Set tool fluency standards across teams. Partner with Product on the tool roadmap. Don't tolerate manual workarounds that should be automated.
  • Compliance Interpretation: Own the compliance interpretation framework; partner with Legal Operations on a defensible standard. Ensure operational adherence to legal, regulatory, and contractual requirements across service of process and court filing.
  • Server Partnership Model: Own the server partnership model: selection, development, escalation, and retirement. Own the pricing and assignment model at the function level. The function's reputation in the server network is a strategic asset.

Communication & Collaboration

  • Manager Development: Manage 3–5 Operations Managers. Own leadership development, succession planning, manager training, and performance calibration. Make the call on hiring, promotions, PIPs, and terminations. The strength of the Manager bench is the primary measure of this role.
  • Management Standards: Set the management standard — 1:1s, performance conversations, coaching, team rhythms — and audit adherence. Create an environment where Managers make decisions, take risks, and learn from mistakes without thrashing.
  • Communications Operating Model: Set the communication operating model across Operations: cadences, escalation paths, written standards, executive reporting. Own the narrative on operational performance — what's working, what isn't, what you're doing about it.
  • Cross-Functional Leadership: Own the cross-functional operating model for how Ops works with CS, Sales, Product, Marketplace, and Legal. Bring problems with proposed solutions. Be credible in front of senior leadership, enterprise clients, and the operations floor.
  • Culture & Visibility: Build a culture where people raise issues without fear. Be available to skip-level reports without undermining Managers. Be visible enough that Specialists know who you are and what you stand for.

WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS)

  • Operations meets or exceeds SLA, quality, and cost targets across all teams, with measurable improvement on at least two
  • A documented operating rhythm, metrics framework, and escalation model are in place and followed without your active enforcement
  • At least one Operations Manager is developed to credibly backfill your role on an interim basis
  • Executive leadership describes Operations as a strategic partner — not a function to be managed
  • You've identified the next 2–3 structural changes required for the next year of growth and built the plan to get there

QUALIFICATIONS

  • 7+ years of operations experience, including 2+ years managing managers; high-growth, service-delivery, or regulated-industry experience strongly preferred
  • Demonstrated track record owning function-level KPIs at scale and materially improving them — you can show what you changed, why, and what moved
  • Proven people leader: can speak in detail about Managers developed, hard calls made, and bench strength built
  • Strong analytical and structured-thinking skills; comfortable building and defending an operations roadmap tied to company strategy
  • Excellent executive communication; credible across senior leadership, enterprise clients, and the operations floor
  • Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred
  • Bachelor's degree in Business, Operations, or related field; advanced degree or Lean/Six Sigma certification a plus

 

ROLE DETAILS

  • Full-time, in-person, Southfield office
  • Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them
  • Two work-from-home days per month
  • Health benefits including vision and dental; flexible time off
  • Salary Range $120,000-$140,000 depending on experience. Eligible to participate in company bonus plan.

 

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

 

Related keywords

Service Of ProcessCourt FilingLeanSix SigmaSLAQBRKPILegal OperationsComplianceOperating ModelCapacity BuildingQA FrameworkExecutive ReportingM&ARegulatory ChangeService Delivery

About Proof

LinkedInVisit site

Nationwide Service of Process. Providing total transparency & verification of your serve from start to finish.

Industry
Legal Services
Company size
201-500 employees
Founded
2017
Headquarters
Denver, Colorado
LinkedIn followers
9,850
Total funding
$40M

Proof is revolutionizing service of process. Proof is a legal technology company that instantly connects law firms with independent process servers nationwide. Law firms can create electronic serve requests 24/7, receive live updates, see mapped verification of all attempts, and connect directly to servers in real time. Proof’s technology provides electronic time and date stamped proof that your serve was performed successfully plus a notarized affidavit from the server. Proof offers 1, 3 or 7 day service nationwide as well as internationally.

Offices: 1800 N Gaylord St, Denver, Colorado 80206, US · 2111 Woodward Ave, Suite 300, Detroit, Michigan 48201, US

process serverservice of processproof of serviceparalegal lawyerlaw firmattorneylegal industrylawsuitssubpoena
View all jobs at Proof

About Proof

LinkedInVisit site

Nationwide Service of Process. Providing total transparency & verification of your serve from start to finish.

Industry
Legal Services
Company size
201-500 employees
Founded
2017
Headquarters
Denver, Colorado
LinkedIn followers
9,850
Total funding
$40M

Proof is revolutionizing service of process. Proof is a legal technology company that instantly connects law firms with independent process servers nationwide. Law firms can create electronic serve requests 24/7, receive live updates, see mapped verification of all attempts, and connect directly to servers in real time. Proof’s technology provides electronic time and date stamped proof that your serve was performed successfully plus a notarized affidavit from the server. Proof offers 1, 3 or 7 day service nationwide as well as internationally.

Offices: 1800 N Gaylord St, Denver, Colorado 80206, US · 2111 Woodward Ave, Suite 300, Detroit, Michigan 48201, US

process serverservice of processproof of serviceparalegal lawyerlaw firmattorneylegal industrylawsuitssubpoena
View all jobs at Proof

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