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Full-time
bachelor degree, professional certificate
Posted 12d ago
~40 hrs/week
Remote in Phoenix, Arizona, United States
Responsibilities
Acts as the primary point of contact for internal clients to coordinate creative projects from intake through delivery. Manages project timelines, ensures quality standards are met, and facilitates communication between Creative, Marketing, and Operations teams.
Requirements
Requires a Bachelor's degree in Marketing, Communications, or a related field with strong project management skills. Preference is given to candidates with 3-5 years of agency experience and a background in copywriting or multifamily property management marketing.
Full job description
Summary of Responsibilities
The Creative Account Specialist serves as the primary point of contact for assigned internal clients, partnering closely with the Creative Manager to support the successful execution of creative projects from intake through delivery. This role builds strong working relationships, facilitates proactive communication, manages project timelines and expectations, coordinates supplier projects, and ensures deliverables meet quality standards and business objectives. The Creative Account Specialist collaborates across the Creative, Marketing, and Operations teams to provide project visibility, communicate status updates, identify potential risks, and support an exceptional client experience.
Primary Responsibilities and Objectives
Serve as the primary point of contact for assigned internal clients, fostering positive working relationships while ensuring project expectations, priorities, and timelines are clearly communicated and understood
Coordinate creative projects and associated tasks within the project management platform, supporting timely completion of milestones, deliverables, and client requests
Monitor project progress and communicate status updates, timeline changes, potential risks, and next steps to internal clients, stakeholders, and the Creative Manager
Support the management of client expectations by facilitating clear, consistent communication throughout the project lifecycle and escalating issues or concerns as appropriate
Create and distribute recurring project status reports that provide visibility into project progress, workloads, timelines, and opportunities for process improvements
Support the continuous improvement of project workflows, intake processes, and communication practices to enhance efficiency and the client experience
Perform quality assurance reviews on creative deliverables to ensure accuracy, brand consistency, completeness, and alignment with project requirements prior to final delivery
Coordinate with Creative, Marketing, Operations, and external vendors to facilitate project execution, resolve issues, and support successful delivery of marketing initiatives
Maintain project schedules, task assignments, priorities, and documentation within the project management platform to ensure transparency and accountability
Assist in developing and distributing communications related to marketing initiatives, product launches, and other department updates
Support Studio5 in evaluating creative processes, content, and design solutions, recommending improvements that enhance quality and efficiency
Research industry trends, emerging technologies, and competitor activity, sharing relevant insights that may improve marketing products, services, or workflows
Manage the Creative mailbox, project intake requests, and project documentation, ensuring timely responses and accurate project tracking
Coordinate with Avenue5 associates to help ensure marketing products and services meet brand standards for quality, effectiveness, and timeliness
Assist with the development of marketing and communications training materials and help coordinate and facilitate training sessions as needed
Research and recommend new marketing technologies, tools, and process improvements that support evolving customer needs and business objectives
Discover innovative solutions to add to the Avenue5 property marketing technology stack, addressing evolving customer behavior and the customer journey
Comply with all company standards, policies, applicable health and safety regulations, and federal, state, and local laws
Perform other duties and special projects as assigned
Education and Experience
Bachelor's degree in Marketing, Communications, Business Management, or a related field required; practical experience preferred
Exceptional project management skills required (PMP certification is a plus)
Three to five years of digital, creative, branding, or agency experience preferred
Two to three years of copywriting or content strategy experience preferred
Two to three years of multifamily property management marketing experience preferred
Knowledge of design principles preferred
Relevant certifications or specialized training preferredSkills and Requirements
Proven track record of delivering projects and assignments on time and beyond expectations
Strong project management skills, including team coordination, risk analysis, scheduling, organization, communication, and quality control
Flexible and adaptable with the ability to pivot quickly in a fast-paced environment
Ability to manage multiple projects simultaneously while maintaining accuracy and attention to detail
Intermediate to advanced proficiency with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel
Intermediate to advanced proficiency with project management software
Passion for using technology to improve efficiency and generate ROI
Ability to work independently while effectively prioritizing competing demands
Excellent written and verbal communication skills
Strong customer service and interpersonal skills
Entrepreneurial mindset with the ability to work independently and collaboratively
Positive attitude, strong professional judgment, and eagerness to learn
Ability to translate business goals into functional strategies
Demonstrated ability to partner closely with clients and business stakeholders
Ability to successfully complete Avenue5 Fair Housing, Preventing Discrimination and Harassment, and any other assigned training
Scheduling
Regular work schedule required
Work-from-home option available
Up to 5% travel required
Environment
Office environment
Physical Requirements
Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position.
Ability to lift, push, and pull up to 25 pounds
Hearing and visual ability to observe and detect signs of emergency
Ability to sit, stand, reach, bend, and stoop for extended periods
Ability to communicate effectively through spoken word
Ability to perceive sounds at normal speaking levels with or without correction
Ability to receive detailed information through oral communication and distinguish sounds
Visual abilities including color vision, depth perception, and field of vision
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to tolerate stressful situations
Ability to work with minimal to moderate supervision
This job description is not intended to be an all-inclusive list of duties and responsibilities. Responsibilities may change over the course of employment.
Diversity
Diversity creates a healthier atmosphere. Avenue5 is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Building brighter futures for all those in our reach.
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
2014
Headquarters
Seattle, WA
LinkedIn followers
49,574
Avenue5 is a vibrant multifamily and single-family property management services firm with locations throughout the United States.
We manage over 760 properties and 180,000+ units nationwide. Our company is headquartered in Seattle, and has offices in Austin, Boise, Dallas, Denver, Orange County, Phoenix, Portland, Salt Lake City, Washington Tri-Cities, Spokane, and greater Washington, D.C. In addition, Avenue5 has local experts based in key markets, including Northern California, Los Angeles, San Diego, Reno, Las Vegas, Colorado Springs, San Antonio, Houston, Kansas City, Nashville, Atlanta, Baltimore, Tampa, Charlotte, and Charleston.
We are proud to:
• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
We offer:
• Competitive compensation
• Coverage for medical, dental, and vision, effective on the first day of the month following hire
• A 401(k) plan, available after 30 days of service
• Paid birthday, holidays, a paid floating holiday, and a paid community service day off
• Exclusive, associates-only discounts
• Reimbursement for education-related expenses
We're always on the lookout for talented new associates! To apply, contact us at [email protected].
Employing more than 4,000 associates, Avenue5 is proud to have been named a top 15 national finalist on the Best Places to Work Multifamily™ list, to have been certified as a Great Place to Work® for 9 years in a row, as one of the Best Workplaces in Real Estate™, to have been ranked as one of the 100 fastest-growing private companies in Washington list by The Puget Sound Business Journal, and to have been ranked as one of the top 10 fastest-growing multifamily property management companies by Multi-Housing News. We are ranked at position 6 on the National Multifamily Housing Council (NMHC) Top 50 Managers List.
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