Phoenix, Arizona, United States · Hybrid
The Member Engagement Associate I will answer and resolve member inquiries regarding account maintenance and general banking matters, via phone call. They will ensure world class service is delivered by way of effective …
Skills: Customer Service, Member Engagement, Account Maintenance, Problem Solving, Active Listening
Phoenix, Arizona, United States · On-site
POSITION SUMMARY: The Account Executive is responsible for identifying leads and proactively prospecting and selling new and profitable business within an assigned geographic area. The Account Executive is required to se…
Skills: Prospecting, B2B Sales, Sales Presentations, Lead Generation, Salesforce
Phoenix, Arizona, United States · On-site
We consider applications for this position on an ongoing basis. OVERVIEW Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty le…
Skills: Haircutting, Hair Coloring, Hair Styling, Chemical Texture Services, Hair Extensions
Phoenix, Arizona, United States · On-site
We consider applications for this position on an ongoing basis. OVERVIEW Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty le…
Skills: Haircutting, Hair Coloring, Styling, Texture Treatments, Extensions
Phoenix, Arizona, United States · On-site
We consider applications for this position on an ongoing basis. OVERVIEW Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty le…
Skills: Haircutting, Hair Coloring, Styling, Texture Treatments, Hair Extensions
Phoenix, Arizona, United States · On-site
We consider applications for this position on an ongoing basis. OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying…
Skills: Guest Service, Selling, Point Of Sale System, Customer Relationship Management, Troubleshooting
Phoenix, Arizona, United States · On-site
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer Service, Communication, Basic Math, Food Handling, Retail Operations
Phoenix, Arizona, United States · On-site
The Wills & Trusts Sales Manager leads, motivates, and coaches the Wills & Trusts team to achieve sales targets, providing quality service to clients in a sales and service culture, and meeting organizational business go…
Skills: Sales Leadership, Estate Planning, Wealth Management, Legal Document Preparation, Coaching
Phoenix, Arizona, United States · Remote Solely
Job Description: As a Remote Disney Vacation Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Yo…
Skills: Communication skills, Customer service, Attention to detail, Organizational skills, Tech-savvy
Phoenix, Arizona, United States · On-site
$16/hr–$21/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Administrative Support, Human Resources Functions, Onboarding, Cash Office Operations, Scheduling
Phoenix, Arizona, United States · On-site
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Skills: Customer Service, Ticketing, Baggage Handling, Reservations, Flight Documentation
Phoenix, Arizona, United States · On-site
$15/hr–$17/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer Service, Beverage Preparation, Cash Handling, Interpersonal Skills, Teamwork
Phoenix, Arizona, United States · On-site
$15/hr–$17/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer Service, Beverage Preparation, Cash Handling, Interpersonal Skills, Teamwork
Phoenix, Arizona, United States · On-site
Company Description Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the nation - we do it because we can…
Skills: Driving, Customer Service, Time Management, Navigation
Phoenix, Arizona, United States · On-site
Company Description No one likes being bored at work, which is why a Domino's job is all about having fun! We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and…
Skills: Leadership, Cost Control, Inventory Control, Cash Control, Customer Relations
Phoenix, Arizona, United States · On-site
Company Description No one likes being bored at work, which is why a Domino's job is all about having fun! We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and…
Skills: Leadership, Cost Control, Inventory Control, Cash Control, Customer Relations
Phoenix, Arizona, United States · On-site
Job Description Domino’s Customer Service Reps perform customer service duties and pizza making duties. They are responsible for providing quality customer service as well as making our delicious food with pride. Why wor…
Skills: Customer Service, Food Preparation, Store Technology Operation, Store Operations, Safety Maintenance
Phoenix, Arizona, United States · On-site
Company Description No one likes being bored at work, which is why a Domino's job is all about having fun! We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and…
Skills: Leadership, Cost Control, Inventory Control, Cash Control, Customer Relations
Phoenix, Arizona, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Customer Service, Access Control, Visitor Management, Incident Response, Security Monitoring
Phoenix, Arizona, United States · On-site
The Talent Acquisition Specialist I (TAS I) is responsible for full-cycle recruitment, supporting sourcing, screening, and scheduling of candidates for high-volume positions across various lines of business and locations…
Skills: Full-cycle Recruiting, High-volume Recruiting, Sourcing, Candidate Screening, Behavioral Based Interviewing
Phoenix, Arizona, United States • Hybrid
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The associate will resolve member inquiries regarding banking accounts and general matters via phone while providing world-class service. Responsibilities include troubleshooting online banking, educating members on products, and protecting confidential information against fraud.
A high school diploma or GED and at least one year of customer service experience are required. Candidates should demonstrate strong communication skills, technical proficiency with multiple systems, and the ability to handle high-pressure situations calmly.
The Member Engagement Associate I will answer and resolve member inquiries regarding account maintenance and general banking matters, via phone call. They will ensure world class service is delivered by way of effective communication, creative problem solving, and product and service knowledge. The Member Experience Associate I will demonstrate patience and a passion to help, working at a steady pace in a stable and consistent environment. Schedule flexibility required.
What you will do here:
Demonstrate excellent listening skills to gain a clear understanding of member requests for: troubleshooting, account management, transactions, and online mobile banking support. Respond appropriately to requests, being mindful of their tone and style, and verify with members that the request has been resolved.
Communicate clearly and appropriately in all channels.
Effectively and efficiently execute the most appropriate processes and procedures to resolve member requests. Demonstrate system knowledge by navigating seamlessly between systems, as well as demonstrating knowledge of organization products and services. Identify and offer the best solution for each unique situation in a timely manner, as well as appropriately educating members on other products/services that may be relevant, to enhance the member experience.
Be highly organized and move efficiently through calls in their queue. Create and maintain appropriate documentation to manage and/or close calls. Swiftly find appropriate information to share with a member and identify when a call may need to be escalated to find a resolution. When assisting multiple members simultaneously, the employee will leverage their organization to maintain focus on each individual situation. Appropriately transfer requests.
Provide consultative services to members aligned to their needs and your account analysis. Offer alternative paths for issue resolution while ensuring future issues are identified and mitigated.
Recognize and protect confidential information, provide appropriate alerts to potential breaches, and educate members on protecting accounts against fraud and how to recognize potential phishing scams.
Actively engage in team meetings and on-going training.
Perform other job-related duties as assigned.
What you will need:
High School Diploma or GED required.
1+ years customer service experience required.
1+ years experience working in a contact center preferred.
1+ years Financial services experience preferred.
Ability to provide outstanding customer service and assistance interacting with customers in both a service and sales environment over the phone required.
Demonstrated ability to manage emotional and high-pressure situations in a calm and steady manner. Demonstrate empathy through tone and demeanor while maintaining professionalism required.
Excellent communication, both written and verbal, as well as listening skills. Demonstrated ability to clearly understand information that is received and ability to respond effectively and appropriately required.
Ability to work with minimal supervision, and at times under very busy conditions with proficiency in typing, usage of multi-systems required.
Demonstrated comfort and competency with technology and easily navigating between multiple systems required.
Demonstrated ability to work in an organized manner and retain knowledge of proper process and procedures required.
Strong problem solving skills, capable of offering creative solutions while maintaining integrity; doing the right thing and making appropriate decisions in a timely manner required.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
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Over eighty-five years ago, our credit union was founded by 15 courageous educators who pooled together all of the money they had – just $78.75. With help from our members, our community and our team, we have grown from those humble beginnings to become Arizona’s largest locally-based credit union. We are dedicated to strengthening our local economy and workforce while providing financial solutions for more than 450,000 members. Equal Housing Opportunity | Federally insured by the NCUA
Offices: 148 N. 48th St., Phoenix, Arizona 85034, US
There are currently 4,650 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Kroger, Circle K, Costco Wholesale, Atlas Franchise West, Inc, among others. Browse the listings above to see every active employer.
Yes — 467 of the 4650 open customer service & support positions offer remote or hybrid work (186 remote, 281 hybrid).
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