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Client Service Associate (Bilingual Spanish/English)
Phoenix, Arizona, United States · Hybrid
Entry level
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$78k–$112k/yr
Full-time
bachelor degree
Comprehensive benefits package, Discretionary annual incentive program
Posted 3d ago
~40 hrs/week
Responsibilities
Manage personal and commercial property claims for catastrophe response, ensuring thorough investigations and accurate loss exposure assessments. Maintain proactive action plans and establish timely reserves while providing superior client service and collaborating with internal and external stakeholders.
Requirements
Requires a 4-year college degree or equivalent proficiency in property claim handling, along with strong analytical and communication skills. Candidates must be able to obtain a Property and Casualty Adjusters license within 6 months and work flexible hours during peak periods.
Full job description
We are seeking Senior Claim Specialists to join our Property Catastrophe Claims Team. The ideal candidate will have experience in handling personal and commercial property claims, particularly those related to natural disasters and catastrophic events. As part of our team, you will play a crucial role in assessing property damage, investigating claims, and providing excellent customer service to policyholders.
Responsibilities:
Manage personal and commercial property claims for CAT response and contingency support.
Ensure thorough investigations with prompt identification of available coverages, recovery potential, fraudulent claim indicators, and loss exposure amounts.
Utilize cost effective tools and resources, including evolving transformative digital technology options, to enhance client experiences and improve accuracy in claim outcomes.
Conduct virtual inspections, through utilization of approved vendors and tools to assess and adjust a variety of personal and commercial property claim types.
Effectively control the use, work product, and expenses when retaining any outside vendors.
Maintain proactive action plans with utilization of effective diary practices that advance claims to accurate and timely resolution.
Establish and maintain accurate and timely reserves, claim data, and file documentation throughout the life of the claim.
Effectively evaluate relevant claim facts, contract language, and supporting documentation to make appropriate claim determinations and drive successful recovery outcomes.
Adhere to all statutory and regulatory fair claims practices.
Develop and maintain strong business relationships with internal and external customers.
Successfully contribute to delivery of the team’s goals, objectives, and results.
Provide superior client service while supporting workload surges in various business need areas, working weekends and/or extra hours on weekdays as needed.
Complete desk re-inspections, subrogation reviews, and other duties as required.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司,業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市(紐約證券交易所:CB),為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室,全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲,安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場,並在中國設有合資企業。安達人壽自1976年踏足香港,並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求,安達人壽香港(安達人壽保險有限公司)透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
Offices: Hong Kong, Hong Kong, HK
Life InsuranceSavings InsuranceAccident & Health InsuranceMedical InsuranceInvestment InsuranceEducation InsuranceRetirement PlanningWealth Management Solutionsand Commercial Insurance
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,553 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Costco Wholesale, Atlas Franchise West, Inc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 457 of the 4553 open customer service & support positions offer remote or hybrid work (182 remote, 275 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
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