Customer Service & Support Jobs in Phoenix, AZ (Now Hiring) — 4,553 open — Page 22

About Us

Founded in 1988, Marketech International Corp. (MIC) is a global technology and engineering company supporting semiconductor, high-tech manufacturing, cleanroom, and mission-critical facility projects. MIC provides turnkey facility integration solutions, including cleanroom and MEP construction, DI water, gas and chemical supply systems, wastewater treatment, facility monitoring and control systems, installation, and maintenance services.

Through Marketech International Corporation USA, we support major semiconductor and industrial projects across the United States.

Job Overview

Marketech International Corporation USA is seeking a customer-focused and results-driven Account Manager to oversee assigned customer accounts within the semiconductor and high-tech construction industry.

The Account Manager will serve as the primary business contact for assigned customers and will be responsible for strengthening customer relationships, understanding project and material requirements, coordinating quotations and orders, identifying growth opportunities, and ensuring customer commitments are successfully delivered.

This position works closely with customers, vendors, Procurement, Project Management, Operations, Warehouse, Finance, and other internal departments throughout the full account and order lifecycle. The Account Manager will also monitor account activity, support pricing and quotation development, resolve escalated concerns, and maintain visibility into upcoming customer needs and project opportunities.

The ideal candidate has experience in account management, business development, customer relationship management, sales support, procurement, or project-based operations. Success in this role requires strong communication, commercial awareness, organization, problem-solving, and consistent follow-through.

Key Responsibilities

Account Management and Customer Relationships

• Serve as the primary point of contact for assigned customer accounts.
• Develop and maintain strong, long-term relationships with customers and key project stakeholders.
• Build a detailed understanding of each customer’s operations, projects, material needs, timelines, and service expectations.
• Conduct regular customer follow-ups and account reviews to discuss open orders, upcoming requirements, project status, and potential concerns.
• Monitor customer satisfaction and address issues before they affect project delivery or the overall business relationship.
• Coordinate internal resources to ensure customer questions, requests, and concerns are addressed accurately and promptly.
• Maintain complete records of customer communication, account activity, project requirements, and follow-up actions.

Account Growth and Business Development

• Identify opportunities to expand products, services, and project support within existing customer accounts.
• Develop account plans that support customer retention, revenue growth, and long-term business partnerships.
• Monitor customer projects, purchasing activity, and future requirements to identify potential business opportunities.
• Collaborate with leadership and internal teams to develop account strategies and pursue new opportunities.
• Support customer presentations, business reviews, proposal discussions, and other account-development activities.
• Maintain awareness of semiconductor industry trends, customer investments, project activity, and competitive conditions.
• Support new customer development and account transition activities as assigned.

Quotations, Pricing and Commercial Support

• Coordinate the preparation and delivery of accurate customer quotations, proposals, and supporting documentation.
• Obtain and evaluate vendor pricing, availability, lead times, technical information, and delivery options.
• Work with Procurement, Finance, Operations, and leadership to develop competitive pricing while supporting company goals.
• Review quotation details for accuracy, completeness, customer requirements, and commercial alignment before submission.
• Follow up with customers regarding pending quotations, purchasing decisions, project changes, and additional information.
• Maintain organized records of pricing, quotations, vendor responses, customer approvals, and related correspondence.
• Support pricing discussions and commercial negotiations within the authority and guidelines established by company leadership.

Order and Project Coordination

• Oversee customer orders from initial request and quotation through procurement, delivery, and final issue resolution.
• Coordinate with Procurement and vendors to confirm material availability, lead times, order status, and delivery schedules.
• Monitor open orders and customer commitments to ensure alignment with project schedules.
• Provide customers and internal stakeholders with clear, timely updates regarding order status, material availability, delivery expectations, and project changes.
• Partner with Project Management, Operations, Warehouse, Finance, and other departments to support successful project execution.
• Assist with resolving order changes, shipment delays, material shortages, incorrect deliveries, pricing discrepancies, and documentation issues.
• Escalate risks that could affect customer commitments, project schedules, costs, or account relationships.
• Ensure internal teams have accurate customer requirements, documentation, and order information.

Vendor and Internal Coordination

• Maintain professional communication with vendors regarding pricing, availability, lead times, order confirmations, and delivery status.
• Follow up with vendors to resolve delayed quotations, unavailable materials, shipment concerns, and order discrepancies.
• Compare vendor options to support purchasing, pricing, and delivery decisions.
• Communicate customer priorities and project requirements clearly to internal teams and external business partners.
• Coordinate cross-functionally to ensure customer expectations are realistic, documented, and understood.
• Promote accountability and follow-through across all account-related activities.

Forecasting, Reporting and Documentation

• Maintain accurate account, opportunity, quotation, order, and customer information within company systems.
• Track customer activity, open quotations, upcoming projects, order status, account risks, and growth opportunities.
• Prepare account reports, sales forecasts, customer activity updates, and business review materials.
• Provide leadership with visibility into customer needs, potential opportunities, unresolved issues, and upcoming project requirements.
• Review account performance and purchasing trends to support planning and resource allocation.
• Ensure customer, vendor, pricing, and order documentation is complete, organized, and current.
• Perform other account-management and business-support duties as assigned.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Supply Chain, Engineering, Construction Management, or a related field preferred.
• Three or more years of experience in account management, customer relationship management, business development, sales support, procurement, supply chain, or a related field.
• Demonstrated ability to manage customer relationships and coordinate multiple account priorities.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and ability to maintain accurate account and order records.
• Ability to prepare and review quotations, reports, proposals, and customer documentation.
• Ability to resolve customer concerns professionally while coordinating appropriate internal support.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Ability to work in a fast-paced environment with changing customer needs and project deadlines.
• Successful completion of a background check and drug screen.

Preferred Qualifications

• Experience in the semiconductor, engineering, construction, manufacturing, cleanroom, or high-tech facility industry.
• Experience managing business-to-business customer accounts.
• Experience supporting semiconductor facility systems, industrial materials, equipment, construction projects, or related technical services.
• Experience with customer quotations, pricing analysis, purchase orders, vendor coordination, and order fulfillment.
• Experience using ERP, CRM, procurement, or order-management systems.
• Experience working with Procurement, Project Management, Operations, Warehouse, Finance, and technical teams.
• Familiarity with project-based sales cycles and long-lead material coordination.
• Bilingual English and Mandarin Chinese communication skills are a plus but are not required.

Skills and Competencies

• Strategic account management
• Customer relationship development
• Account retention and growth
• Business development
• Customer needs assessment
• Quotation and proposal coordination
• Pricing and commercial awareness
• Vendor communication and negotiation
• Material procurement support
• Order and delivery management
• Project coordination
• Sales forecasting and reporting
• CRM and ERP system awareness
• Cross-functional collaboration
• Customer issue resolution
• Risk identification and escalation
• Professional communication
• Organization and prioritization
• Attention to detail
• Accountability and follow-through

Work Environment

This position is primarily performed in an office and project-support environment within the semiconductor, engineering, construction, and manufacturing industry. The Account Manager will communicate regularly with customers, vendors, project managers, procurement teams, warehouse personnel, operations teams, finance personnel, and company leadership.

The role requires frequent computer use, phone and email communication, document preparation, customer meetings, quotation and order tracking, and coordination with internal and external business partners. Occasional travel to customer locations, vendor facilities, or project sites may be required based on business needs.

Benefits

• 100% employer-paid Medical, Dental, Vision, Life, and Short-Term Disability insurance for the employee
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• 401(k) Plan

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by applicable law, regulation, or ordinance.