Marlborough, Massachusetts, United States · On-site
$115k–$125k/yr
The Hilton Garden Inn, Marlborough is looking for a new General Manager! This position is responsible for overseeing the overall management and operation of the hotel. Utilizes strong leadership skills to produce positiv…
Skills: Hotel Management, Financial Forecasting, Budget Management, Revenue Management, Guest Satisfaction
Minneapolis, Minnesota, United States · On-site
$100k–$120k/yr
The Residence Inn, Minneapolis Downtown at the Depot is looking for a new General Manager! This position is responsible for overseeing the overall management and operation of the hotel. Utilizes strong leadership skills …
Skills: Hotel Management, Financial Forecasting, Budget Management, Revenue Management, Guest Satisfaction
Natick, Massachusetts, United States · On-site
$70k–$80k/yr
This position is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure…
Skills: Hotel Management, Revenue Management, Profit Maximization, Guest Satisfaction, Employee Relations
Minneapolis, Minnesota, United States · On-site
$60k–$80k/yr
The HR Operations Specialist is responsible for supporting and maintaining the organization’s HR Information System (HRIS) and workforce management systems, primarily UKG Pro and UKG Workforce Management, while ass…
Skills: UKG Pro, UKG Workforce Management, Payroll Processing, HRIS Maintenance, Data Integrity
Woburn, Massachusetts, United States · On-site
$22/hr–$24/hr
This position is responsible for supervision of restaurant, bar, and room service operations, including adherence to health regulations. Supervises assigned staff to ensure achievement of overall financial results, guest…
Skills: Supervision, Guest Service, Problem Solving, Communication, Training
Lake Oswego, Oregon, United States · On-site
This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showin…
Skills: Night Audit, Accounting, Guest Service, Financial Reporting, Communication Skills
Saint Louis Park, Minnesota, United States · On-site
This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showin…
Skills: Night Audit, Financial Reporting, Guest Service, Accounting, Cash Handling
Saint Louis Park, Minnesota, United States · On-site
This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Delivers exceptional guest s…
Skills: Guest Service, Order Taking, Up-selling, Cash Handling, POS Systems
Portland, Oregon, United States · On-site
This position is responsible for the overall sales and marketing efforts of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achieve…
Skills: Sales Management, Revenue Management, Yield Management, Budget Management, Staff Coaching
Gladstone, Oregon, United States · On-site
$24/hr–$26/hr
POSITION PURPOSE This position is responsible for providing a safe and secure environment for our residents, associates, and guests by maintaining the buildings, grounds, and equipment in a safe and efficient manner cons…
Skills: Grounds Maintenance, Property Maintenance, Preventive Maintenance, Pool Cleaning, Customer Service
Centennial, Colorado, United States · On-site
$18/hr–$19/hr
This position is responsible for cleaning guestrooms according to company standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations to ensure guest sat…
Skills: Housekeeping, Laundry, Customer Service, Attention To Detail, Time Management
Centennial, Colorado, United States · On-site
$20/hr–$21/hr
This position is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations. Effective supervision of assigned staff, guest s…
Skills: Housekeeping Supervision, Quality Control, Staff Training, Guest Service Standards, Problem Solving
Marlborough, Massachusetts, United States · On-site
$18/hr–$22/hr
This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows C…
Skills: Property Maintenance, Preventative Maintenance, Equipment Repair, Guest Service, Asset Protection
Campbell County, Wyoming, United States · On-site
$19/hr–$24/hr
Mountain View Apartments is looking for a Maintenance Technician to join their team! This position is responsible for providing the overall maintenance and repair of a residential property including interior and exterior…
Skills: Preventive Maintenance, Property Maintenance, HVAC, CPO, EPA Certification
Minneapolis, Minnesota, United States · On-site
This position is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations. Effective supervision of assigned staff to ensur…
Skills: Housekeeping Supervision, Staff Training, Performance Evaluation, Guest Service Standards, Labor Management
Marlborough, Massachusetts, United States · On-site
$15/hr–$16/hr
This position is responsible for cleaning and sanitizing all dishware and equipment, and completing general routine cleaning tasks. Adheres to all health regulation, and follows CSM high standards of quality to ensure gu…
Skills: Sanitization, Dishwashing, Cleaning, Attention To Detail, Customer Focus
Marlborough, Massachusetts, United States · On-site
This position is responsible for serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Delivers exceptional guest service and pro…
Skills: Guest Service, Food Serving, Beverage Service, Upselling, Cash Handling
Marlborough, Massachusetts, United States · On-site
$15/hr–$16/hr
This position is responsible for the cleaning and maintenance of linens and other soft goods. Assists guests by providing friendly, courteous and professional service. This role is scheduled for Sunday, Monday, and Thrus…
Skills: Industrial Laundry Operation, Linen Maintenance, Inventory Management, Chemical Safety, Customer Service
Marlborough, Massachusetts, United States · On-site
$19/hr–$21/hr
The Hilton Garden Inn in Marlborough, MA is looking for a Cook to join the team! This position is responsible for preparing and cooking food items in accordance with CSM/brand high quality standards to ensure guest satis…
Skills: Food Preparation, Cooking, Cost Control, Customer Service, Kitchen Sanitation
Marlborough, Massachusetts, United States · On-site
$16/hr–$19/hr
This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism. Anticipa…
Skills: Guest Service, Check-in/Check-out, Billing, Reservation Management, Up-selling
Marlborough, Massachusetts, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Oversee the overall management and operation of the hotel to maximize profitability and ensure exceptional service delivery. Lead department managers to achieve financial objectives, elevate guest satisfaction, and foster positive employee relations.
Requires a high school diploma or GED, with a college degree preferred and 3-5+ years of progressive hotel management experience. Must possess strong leadership skills and the ability to manage multiple corporate priorities in a fast-paced environment.
The Hilton Garden Inn, Marlborough is looking for a new General Manager! This position is responsible for overseeing the overall management and operation of the hotel. Utilizes strong leadership skills to produce positive and favorable results in revenue, maximize profitability, ensure exceptional service delivery and support employee engagement. Effectively leads department managers and employees to achieve financial objectives, elevate guest satisfaction, foster positive employee relations and minimize risk.
Financial: Achieves revenue goals by developing and implementing service programs designed to enhance guest satisfaction across all departments. Applies industry, brand and property expertise to evaluate guest feedback and sales data to implement operational improvements and drive results. Prepares and manages the hotel budget and ongoing forecasting efforts. Shares revenue forecasts with leadership team to ensure departmental expenses are adjusted accordingly. Manages hotel expenses to maximize profitability. Purchases, manages, and maintains company assets to remain within budget guidelines and extend the useful life of company resources. Follows CSM procurement guidelines and applies sound business judgment. Manages accounts receivable and accounts payable and ensures compliance with accounting procedures as outlined in CSM’s Internal Audit procedures.
Operations: Leads department managers and supervisors to ensure each department is maximizing profit, minimizing risk, focusing on positive employee relations and delivering exceptional service to both internal and external customers. Ensures effective labor management of each department. Establishes goals and holds direct reports accountable for proper staffing levels and scheduling. Able to quickly adjust operational strategies based on business needs. Collaborates with all departments and Corporate Shared Services to ensure proper and timely communication of important information and updates.
Sales: Actively participates in the hotel’s sales efforts. Analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships in partnership with the property Director of Sales. Works in conjunction with Revenue Manager and Sales Team to implement sales strategies and a business mix to maximum revenue potential. Provides direction to operations team to ensure the service and quality needs of negotiated accounts and groups are met consistently. Maintains a positive presence within the community by attending Chamber and CVB meetings and events, establishes relationships with other area hotels, schools and universities, and other community organizations.
Guest Service: Accountable for guest satisfaction by ensuring department managers and employees are trained and compliant with service standards. Communicates guest feedback to hotel team and identifies and addresses issues and trends. Consistently anticipates guest needs and addresses them promptly. Resolves guest complaints courteously and professionally, with a focus on service recovery when appropriate. Models exemplary guest service behaviors and leads department managers on training, coaching, and modeling exemplary guest service behaviors. Adheres to and reinforces brand standards and CSM’s Values.
Training: Ensures all employee training occurs on time and employee training records are accurately maintained. Analyzes quality and performance issues, identifies training needs, and ensures implementation of solutions to improve results. Utilizes available training resources while adhering to CSM’s training policies and Values. Ensures all CSM, brand, and department-specific training requirements are met.
Safety/Risk Management: Acts with a sense of urgency, collaborates with all departments including Corporate Shared Services. Conducts routine inspections of hotel operations to ensure compliance with CSM standards, brand requirements, and local, state, and federal regulations. Ensures a clean, safe, positive and professional work environment and follows all CSM procedures related to guest and employee incidents. Leads and participates in Safety Committee Meetings. Effectively upholds, creates and implements Standard Operating Procedures and policies.
People Management: Leads and motivates direct reports and employees by assuming positive intent, setting clear goals, providing ongoing and timely feedback, providing recognition and rewarding performance. Responsible for, and partners with Human Resources Business Partner on, recruiting, interviewing, hiring, coaching, and development and mentoring of employees. Leads direct reports with the expectation that employees receive effective and timely expectations, coaching and recognition, including annual performance reviews. Evaluates performance and implements appropriate performance management and corrective action efforts to maintain accountability.
Self/Workload Management: Understands the importance of how a leader shows up, meeting and exceeding the company’s expectations. Demonstrates effective self-management and workload management skills in a professional and courteous manner. Collaborates and communicates clearly and professionally in written, verbal and non-verbal forms. Promotes collaboration and creates a positive, professional work environment. Attends all required daily, weekly, and/or monthly department and hotel meetings to support effective collaboration, communication and planning. Adheres to all CSM Standard Operating Procedures, policies and Values.
Education: High School diploma or GED required. College degree or equivalent experience preferred.
Experience/Knowledge/Skills/Abilities: 3-5+ years of progressive hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast paced environment. Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all. Must possess strong leadership skills.
Physical Requirements: Ability to push, pull, and lift up to 20 pounds on an occasional basis.
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [email protected].
CSM Corporation creates exceptional spaces where people work, live and visit.
Founded in 1976, CSM Corporation grew out of entrepreneur Gary Holmes’ first real estate asset purchase at the age of 14. Today CSM develops, manages, renovates and restores commercial, industrial, hotel and residential properties nationwide. The company has been recognized with dozens of industry awards for unique approaches to design and development, quality management and superb customer service. CSM’s current portfolio includes more than 2.3 million square feet of commercial and retail space, 4,687 hotel rooms and over 2,600 residential units across 14 states. CSM’s four decades of success are built on a company-wide commitment to treating customers and associates with integrity and respect, and for long-term dedication to its properties and host communities. For more information on CSM Corporation visit http://csmcorp.net/. CSM 2021 Portfolio • Over 2.3 million square feet of commercial and retail space • 29 hotels • 4,687 hotel rooms • Over 2,600 residential apartment units
Offices: Suite #3000, Minneapolis, Minnesota 55415, US
CSM Corporation creates exceptional spaces where people work, live and visit.
Founded in 1976, CSM Corporation grew out of entrepreneur Gary Holmes’ first real estate asset purchase at the age of 14. Today CSM develops, manages, renovates and restores commercial, industrial, hotel and residential properties nationwide. The company has been recognized with dozens of industry awards for unique approaches to design and development, quality management and superb customer service. CSM’s current portfolio includes more than 2.3 million square feet of commercial and retail space, 4,687 hotel rooms and over 2,600 residential units across 14 states. CSM’s four decades of success are built on a company-wide commitment to treating customers and associates with integrity and respect, and for long-term dedication to its properties and host communities. For more information on CSM Corporation visit http://csmcorp.net/. CSM 2021 Portfolio • Over 2.3 million square feet of commercial and retail space • 29 hotels • 4,687 hotel rooms • Over 2,600 residential apartment units
Offices: Suite #3000, Minneapolis, Minnesota 55415, US
