Front Desk Agent (part-time) | Weekend Availability Required
Saint Louis Park, Minnesota, United States · On-site
Entry level
This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, securing p…
Job Duties: · Responsible for cleaning and ensuring the necessary amenities and supplies are in guest rooms · Ensures cart, linen, rooms, and equipment are clean and in working order · Accountable fo…
Skills: Cleaning, Guest Service, Time Management, Chemical Safety, Teamwork
• Accountable for supervising staff to ensure highest level of food quality and production to standards. • Responsible for daily line checks, ongoing audits of consistency and quality, and follow up as necessar…
Skills: Staff Supervision, Food Quality Control, Menu Development, Labor Management, Food Cost Control
Marlborough, Massachusetts, United States · On-site
$20/hr–$24/hr
Mid level
This position is responsible for maintenance, repair, and upkeep of hotel building, guest rooms, banquet rooms, common spaces, outside grounds, and equipment. Completes preventative maintenance tasks and assists in prope…
Marlborough, Massachusetts, United States · On-site
$16/hr–$18/hr
Entry level
This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism. Anticipa…
This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows C…
This position is responsible for supervision of the banquet staff, and ensuring assigned banquet events meet or exceed client expectations. Ensures the banquet department operates effectively, including adherence to heal…
Skills: Staff Supervision, Event Management, Client Relations, Labor Management, Food and Beverage Service
This position is responsible for the set-up, maintenance, and take-down of banquet areas according to banquet specifications. Provides the transportation and set-up of tables, chairs, staging, audio-visual and electrical…
Skills: Customer Service, Attention To Detail, Event Set-up, Equipment Maintenance, Time Management
This position is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations. Effective supervision of assigned staff to ensur…
This position is responsible for the leasing and marketing function of the property. Assists the Community Manager with the overall operational and financial success of the residential property. Follows CSM high standard…
Job Duties: • Responsible for maintaining the overall condition and cleanliness of the maintenance shop and residential property. • Executes and documents the preventive maintenance program for resident units, …
Skills: Preventive Maintenance, Property Upkeep, Work Order Management, Emergency Response, Budget Management
This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality. Responsible for meeting catering reven…
Housekeeping Manager | Residence Inn, Denver Park Meadows
Centennial, Colorado, United States · On-site
Mid level
This position is responsible for overall housekeeping operations and ensures the cleanliness of hotel rooms and public areas. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective managem…
POSITION PURPOSE This position is responsible for the owner’s representation and construction management of projects within the CSM real estate portfolio. Responsible for the successful delivery and completion of t…
Housekeeping Supervisor | Residence Inn, Denver Park Meadows
Centennial, Colorado, United States · On-site
$22/hr–$24/hr
Mid level
This position is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations. Effective supervision of assigned staff to ensur…
Skills: Staff Supervision, Quality Control, Training And Development, Performance Evaluation, Conflict Resolution
Assistant General Manager | Residence Inn, Denver Park Meadows
Centennial, Colorado, United States · On-site
$65k–$70k/yr
Mid level
This position is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure…
Skills: Hotel Management, Fosse, Revenue Management, Profit Maximization, Guest Satisfaction
Hotel Maintenance, Part-Time | Residence Inn, Plymouth
Plymouth, Minnesota, United States · On-site
$21/hr–$23/hr
Mid level
This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows C…
POSITION PURPOSE The Roving Maintenance Technician will travel between CSM’s residential properties to support properties with general maintenance and repairs, preventative maintenance, unit turnovers and readiness…
The Pines Apartments in Burnsville are looking for a Maintenance Technician to join their team! This position is responsible for providing the overall maintenance and repair of a residential property including interior a…
Housekeeping Associate | Country Inn & Suites, Brookfield
Brookfield, Wisconsin, United States · On-site
Entry level
This position is responsible for cleaning guestrooms according to company standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations to ensure guest sat…
Skills: Housekeeping, Laundry Operations, Customer Service, Attention To Detail, Time Management
Front Desk Agent (part-time) | Weekend Availability Required
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Part-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Company-paid Life Insurance, Short Term Disability Coverage, Company-paid Long Term Disability Coverage
Posted 20d ago
~40 hrs/week
Responsibilities
Responsible for managing guest check-ins and check-outs, processing payments, and handling reservations. The role focuses on providing exceptional customer service and maximizing room revenue through up-selling techniques.
Requirements
Requires a high school diploma or GED and at least one year of guest service experience, preferably in hospitality. Candidates must have excellent communication skills and the ability to lift up to 75 pounds occasionally.
Full job description
This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Complying with quality assurance and expectations.
Anticipates and responds to guests in a friendly and positive manner.
Responsible for providing the highest level of service.
Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
Understands and follows CSM guest service recovery program.
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
Monitors room availability, follows restrictions, and all booking policies and procedures.
Drives sales and maximizes revenue by up-selling rooms and amenities.
CSM procedures when handling cash and processing financial transactions.
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Produces required volume of work by planning, organizing and prioritizing work duties.
Adheres to CSM general work rules and department procedures.
Attends all required department and hotel meetings.
Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents.
Knowledgeable of hotel emergency procedures.
Competencies/Skills Required: 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education: High school diploma or GED required.
Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.
Rate: $18.00 USD per hour
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [email protected].
Related keywords
HospitalityFront OfficeGuest Service RecoveryRevenue MaximizationUp-sellingBillingHotel OperationsCustomer SatisfactionQuality AssuranceFinancial Transactions
CSM Corporation creates exceptional spaces where people work, live and visit.
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
1976
Headquarters
Minneapolis, Minnesota
LinkedIn followers
7,818
Founded in 1976, CSM Corporation grew out of entrepreneur Gary Holmes’ first real estate asset purchase at the age of 14. Today CSM develops, manages, renovates and restores commercial, industrial, hotel and residential properties nationwide. The company has been recognized with dozens of industry awards for unique approaches to design and development, quality management and superb customer service. CSM’s current portfolio includes more than 2.3 million square feet of commercial and retail space, 4,687 hotel rooms and over 2,600 residential units across 14 states. CSM’s four decades of success are built on a company-wide commitment to treating customers and associates with integrity and respect, and for long-term dedication to its properties and host communities. For more information on CSM Corporation visit http://csmcorp.net/.
CSM 2021 Portfolio
• Over 2.3 million square feet of commercial and retail space
• 29 hotels
• 4,687 hotel rooms
• Over 2,600 residential apartment units
Offices: Suite #3000, Minneapolis, Minnesota 55415, US
CSM drives developmentleasing and management of Commercial Real Estate and Residential Apartment and Townhome communitiesowns and operates CarlsonHiltonHyatt and Marriott properties and leverages property maintenance by ProTech.Commercial Real EstateProperty ManagementReal Estate
CSM Corporation creates exceptional spaces where people work, live and visit.
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
1976
Headquarters
Minneapolis, Minnesota
LinkedIn followers
7,818
Founded in 1976, CSM Corporation grew out of entrepreneur Gary Holmes’ first real estate asset purchase at the age of 14. Today CSM develops, manages, renovates and restores commercial, industrial, hotel and residential properties nationwide. The company has been recognized with dozens of industry awards for unique approaches to design and development, quality management and superb customer service. CSM’s current portfolio includes more than 2.3 million square feet of commercial and retail space, 4,687 hotel rooms and over 2,600 residential units across 14 states. CSM’s four decades of success are built on a company-wide commitment to treating customers and associates with integrity and respect, and for long-term dedication to its properties and host communities. For more information on CSM Corporation visit http://csmcorp.net/.
CSM 2021 Portfolio
• Over 2.3 million square feet of commercial and retail space
• 29 hotels
• 4,687 hotel rooms
• Over 2,600 residential apartment units
Offices: Suite #3000, Minneapolis, Minnesota 55415, US
CSM drives developmentleasing and management of Commercial Real Estate and Residential Apartment and Townhome communitiesowns and operates CarlsonHiltonHyatt and Marriott properties and leverages property maintenance by ProTech.Commercial Real EstateProperty ManagementReal Estate