“Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Customer Service, Medical Terminology, Insurance Verification, Data Entry, Microsoft Word
Together We Build – Partnership, Innovation, Excellence, and Safety At Kelso Industries, 4,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrica…
Kelso Building Services delivers commercial HVAC, mechanical, and facility support solutions to businesses throughout the region. As part of Kelso Industries, we combine local market expertise with the resources of a gro…
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the…
Skills: Release Of Information, HIPAA Compliance, Medical Terminology, Electronic Health Records, Microsoft Word
Schulte Hospitality Group is seeking a dynamic, service-oriented Lobby Attendant to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful…
Skills: Multi-tasking, Verbal Communication, Written Communication, Teamwork, Customer Service
Join the Super Star Car Wash team and embark on an exciting career where every effort is recognized, and every day brings new opportunities! If you're ready to shine, we want you on our team! Let's make your career spark…
Overview Do you like to work in different areas with different products? Do you enjoy learning about different aspects of a grocery store such as receiving, stocking, and product knowledge? Do you have a passion for deli…
Overview Do you enjoy working in a fast-paced environment, and handling multiple tasks at once? Do you have a passion for delivering an extraordinary customer service experience while working in a friendly environment? I…
Skills: Customer Service, Cash Handling, Mathematical Skills, Communication Skills, Attention To Detail
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven sta…
Company Description At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness service…
Skills: Patient Advocacy, Care Coordination, Needs Assessment, Social Determinants of Health, Cultural Competency
Join the TCI Family as a Shop Service Manager Salary: $80,000–$90,000 Base + Quarterly Incentives | Family-Owned Company | Growth Opportunities For more than 45 years, TCI has built a reputation for integrity, service, a…
Bartender As a Bartender you’ll craft classic and creative beverages while delivering exceptional service in a vibrant, welcoming atmosphere. You’ll engage with guests, manage bar inventory, and ensure a clean, organized…
Overview Ashton Woods, the #1 private home builder in the United States, markets its homes through its two award-winning brands, Ashton Woods Homes and Starlight Homes. The Ashton Woods brand is known for designing thoug…
Skills: Direct Sales, Customer Service, Sales Presentation, Lead Management, Salesforce
We consider applications for this position on an ongoing basis. OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying…
Skills: Point Of Sale System, Apple Devices, Inventory Management, Merchandising, Problem Solving
Maintain safe and sanitary conditions throughout the store in adherence to company standards and health department regulations. Clean and maintain exterior front entrance and sidewalk conditions, practice safe food handl…
Perform general clean-up and stock work in the Meat department and provide customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Skills: Customer service, Stocking, Cleaning, Food preparation, Communication skills
Who We Are At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven …
Skills: Retail Sales, Customer Experience, Brand Loyalty, Professionalism, Team Leadership
Who We Are At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven …
Skills: Retail Sales, Team Leadership, Customer Experience, Coaching, Brand Loyalty
Make An Impact The Sales Associate’s overall responsibility is to provide a Radical Customer Experience. They align their day with business needs and take action in order to successfully achieve sales goals. They e…
Where You’ll Work Hello Humankindness Where Your Passion Meets Purpose: Join Dignity Health Medical Group Are you a healthcare professional who believes that every patient deserves not just treatment, but unwavering comp…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$15/hr–$25/hr
Full-time
Medical, Dental, Vision, Flexible Savings Account, 401K, Voluntary Life Insurance
Posted 15d ago
~40 hrs/week
Responsibilities
The specialist manages incoming orders for medical equipment and coordinates between patients, physicians, and insurance providers. They are responsible for verifying medical necessity, eligibility, and processing intake documentation accurately in the system.
Requirements
Candidates should have experience with medical supply companies, knowledge of medical terminology, and proficiency in Microsoft Office. Previous lead or supervisory experience and bilingual Spanish skills are preferred.
Full job description
“Improving the lives of those with chronic care diseases while providing solutions to our customers.'
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Please note: This is a Hybrid role: 1-2 days in office
Essential Duties:
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities:
Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
Maintains open communication with patients/clients and referral sources
Responds to patient/client questions and problems
Services walk in customers as needed
Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
Verifies medical necessity with physician
Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
Verifies payer (with matrix), obtains authorization, expiration date
Verifies patient demographics and prior equipment usage with patient
Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
Enters data and each order (new or otherwise) in system accurately and in a timely manner
Processes closet and on call orders as received
Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
Process orders to shipping or dispatching for Technician or RT deliveries
Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
Attends all departmental meetings, company meetings, and in-services
Reports to work daily and is ready to work at the scheduled start time
Works Saturday assignment as needed or scheduled
Performs any other duties that may be requested by supervisor or management
Understand and adheres to all of SuperCare Health company policies
To remain knowledgeable to date on all products, guidelines and insurance coverage trends
Maintain a professional safe and clean work environment.
Understand and adheres to all of SuperCare Health company policies.
Perform all other duties as assigned and required
Must meet minimum of monthly goals
Schedule- varying start times
Fundamental Computer Skills
Education and or Work Experience Requirements:
Experience with Medical Supply Company
Knowledge of diagnosis and Medical terminology
Excellent Customer Service skills
Detail oriented
Previous Management/Supervisor or Lead experience
Proficiency in Microsoft Word, Outlook, and PowerPoint
Experience in healthcare, medical and/or HME industry (preferred)
Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
Strong organizational skills and detail oriented
Bilingual Spanish Preferred
Benefits:
Medical
Dental
Vision
Flexible Savings Account
401K
Voluntary Life Insurance
Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks:
Paid Training
Paid Time Off
Sick Time
Growth Opportunities
Employee Referral Reward Program
Employee Discount Program
Compensation dependent on experience & qualifications with a range of:
CCS 1 $15.30-$23.63
CCS 2 $16.20-$25.52
What SuperCare Health is About
'SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.
SuperCare Health (www.supercarehealth.com) is a chronic care management company specializing in respiratory diseases and providing high-touch, high-tech in-home patient management solutions. Utilizing cutting-edge mobile technologies, combined with quality clinical services, SuperCare Health has proven cost-savings that reduce hospital readmissions and offer shared savings for payors.
Twitter (https://www.twitter.com/SuperCareHealth)
Facebook (https://www.facebook.com/supercarehealth)
Google+ (https://www.google.com/+Supercarehealth)
Yelp (http://www.yelp.com/biz/supercare-health-downey)
Offices: 16017 Valley Blvd, City of Industry, California 91744, US · 1960 Chicago Avenue, Suite #5, Riverside, CA 92507, US · 320 W. Cerritos Avenue, Glendale, CA 91204, US · 3485 Sacramento Drive, Suite E, San Luis Obispo, CA 934001, US
Respiratory Therapy ManagementChronic Care MangementSleep Therapy ManagementPharmacy Servicesand Home Medical EquipmentHealth CareMedical DeviceHome Health Care
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,650 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Costco Wholesale, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 465 of the 4650 open customer service & support positions offer remote or hybrid work (185 remote, 280 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.