Senior Technical Account Specialist (Fixed Term Contract)
Petaling Jaya, Selangor, Malaysia · Hybrid
Senior
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Executive - Personal Financial Services Telemarketing (Cards Portfolio)
Petaling Jaya, Selangor, Malaysia · On-site
Entry level
If you are looking to excel and make a difference, take a closer look at us… Engage customers for cross sell purpose via phone in promoting HLB credit cards / personal loan by using probing, qualifying and closing skills…
Skills: Telemarketing, Sales, Cross-selling, Up-selling, Lead generation
About The Role Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth What You Will D…
POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleani…
Skills: Quality Inspection, Staff Supervision, Room Status Management, Interdepartmental Coordination, Employee Training
Company Description Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent …
Company Description As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophistica…
JOB SUMMARY Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the devel…
Instructional Design Advisor ( Fixed Term 2 years )
Budapest, Central Hungary, Hungary · On-site
Mid level
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Job Description We are looking for a highly motivated Product Operations Specialist to support the governance, implementation, and continuous improvement of mobile and home products. The role will work closely with cross…
Skills: Product Operations, Business Analysis, Stakeholder Management, Project Management, Process Improvement
CUSTOMER SERVICE EXECUTIVE – PETALING JAYA, MALAYSIA Shape the future of cities. Join our flow. Welcome to KONE! We are a diverse team of over 60,000 employees, enabling safe, sustainable, and effortless people flow for …
Skills: Customer Service, Call Handling, Problem Solving, English Communication, Microsoft Office
Overview: The Front Desk & Admin Executive role will be responsible for providing front office support and facilities management of our Malaysia office. The position provides candidates an excellent opportunity to gain e…
Overview: The Front Desk & Admin Executive role will be responsible for providing front office support and facilities management of our Malaysia office. The position provides candidates an excellent opportunity to gain e…
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Technical Support, Python, Java, PHP, C#
Marriott International Hotels, Inc.
Assistant Sales Center Manager
Petaling Jaya, Selangor, Malaysia · On-site
Mid level
JOB SUMMARY The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day ac…
Summary This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and mu…
Skills: Customer Service, Human Resources, Problem Solving, Japanese Language, English Language
About The Role The Assistant Manager, Client Management is responsible for managing client accounts to ensure seamless business integration and drive sustainable growth within DKSH's Consumer Goods business in Malaysia. …
About The Role The Executive, Client Management is responsible for managing client accounts to ensure seamless business integration and drive growth within DKSH's Consumer Goods business in Malaysia. This role contribute…
About The Role Job Summary Execute retail/outlet sales activities to achieve sales targets for assigned businesses/territories and overall business objectives. General Responsibilities Support superior in managing day-to…
Some careers open more doors than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in …
At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time, Temporary
bachelor degree, professional certificate
Posted 14d ago
~40 hrs/week
Responsibilities
The role involves acting as a trusted technical advisor to manage customer accounts, provide strategic guidance on cloud and infrastructure, and lead technical coordination during critical incidents. Additionally, the specialist will drive service improvements, conduct service reviews, and support technical responses for RFI/RFP opportunities.
Requirements
Candidates must hold a Bachelor's degree in a relevant technical field and possess 5 to 8 years of experience in technical account management, cloud engineering, or infrastructure operations. Required certifications include at least one cloud certification and one infrastructure/networking certification, alongside ITIL Foundation v4.
Full job description
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Key Responsibilities
Technical Account Management
Act as a trusted technical advisor across multiple customer accounts.
Develop strong customer relationships and understand business and technical objectives.
Provide strategic guidance on cloud, infrastructure, networking, and operational best practices.
Present technical recommendations to customer stakeholders and management teams.
Incident & Major Incident Management
Lead technical coordination during critical incidents and Major Incidents (MI).
Facilitate bridge calls and stakeholder communications.
Drive service restoration activities with internal and external teams.
Lead Root Cause Analysis (RCA) and follow-up action tracking.
Ensure compliance with service level agreements (SLAs).
Cloud & Infrastructure Advisory
Assess customer Azure, AWS, and GCP environments.
Identify performance, scalability, availability, and security improvement opportunities.
Review infrastructure utilization and operational health.
Recommend cloud modernization and transformation initiatives.
Networking & Infrastructure Assessments
Review customer network architecture and connectivity.
Analyze LAN, WAN, VPN, Internet, SD-WAN, and Cloud Networking environments.
Identify operational risks and recommend resiliency improvements.
Support hybrid cloud and multi-cloud network designs.
Technology Roadmap & Service Improvement
Develop and maintain customer technology roadmaps.
Recommend automation, optimization, and modernization initiatives.
Drive continual service improvement programs.
Identify and track operational risks and technical debt.
RFI / RFP Technical Advisory
Support technical responses for RFI and RFP opportunities.
Review customer requirements and identify solution gaps.
Work closely with Solution Architects and Sales teams on solution design.
Provide technical effort estimations and feasibility assessments.
Participate in customer technical workshops and proposal presentations.
Service Governance
Conduct Monthly Service Reviews (MSR).
Present service performance, trends, and recommendations.
Maintain risk registers and improvement action plans.
Drive customer satisfaction and service excellence.
Required Qualifications
Education
Bachelor's Degree in Information Technology, Computer Science, Engineering, Telecommunications, or related disciplines.
Required Experience
Minimum 5 to 8 years of experience in one or more of the following:
Technical Account Management
Cloud Engineering
Infrastructure Operations
Network Engineering
Service Delivery Management
Managed Services
Experience supporting enterprise customers.
Experience managing technical incidents and escalations.
Experience with public cloud platforms (Azure, AWS, or GCP).
Experience working in customer-facing roles.
Technical Skills
Cloud Technologies
Knowledge of one or more:
Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Key areas:
Compute
Storage
Networking
Identity & Access Management
Backup & Disaster Recovery
Monitoring & Observability
Security Fundamentals
Networking
Strong understanding of:
TCP/IP
DNS
DHCP
Routing & Switching
VPN Technologies
Firewalls
Load Balancers
SD-WAN
Hybrid Cloud Connectivity
Network Security Fundamentals
Infrastructure
Experience with:
Windows Server
Linux Operating Systems
Virtualization Platforms (VMware / Hyper-V)
Active Directory
Backup Solutions
Monitoring Platforms
IT Service Management
Knowledge of:
Incident Management
Problem Management
Change Management
Major Incident Management
Service Improvement Processes
Required Certifications
Candidates should possess at least one Cloud Certification and one Infrastructure/Networking Certification.
Cloud Certifications (Required)
Any one or more:
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
The following certifications will be considered an advantage:
Microsoft Azure Security Engineer (AZ-500)
AWS Security Specialty
Google Professional Cloud Security Engineer
VMware VCP
Certified ScrumMaster (CSM)
PMP (Project Management Professional)
Soft Skills
Strong customer engagement and communication skills.
Excellent presentation and stakeholder management abilities.
Analytical and problem-solving mindset.
Ability to remain calm under pressure during critical incidents.
Strong documentation and reporting skills.
Ability to manage multiple priorities across multiple customer accounts.
Collaborative team player with a proactive attitude.
Key Success Indicators
High customer satisfaction (CSAT).
Successful management of critical incidents and escalations.
Delivery of proactive recommendations and service improvements.
Quality and timeliness of monthly service reviews.
Contribution to successful RFI/RFP responses.
Effective identification and mitigation of customer risks.
Strong technical advisory and roadmap planning capabilities.
Why Join Us?
Exposure to diverse enterprise environments and technologies.
Opportunity to work across Azure, AWS, GCP, Networking, and Infrastructure domains.
Customer-facing advisory role with strong career growth potential.
Collaborative and innovative technology environment.
Opportunity to influence cloud transformation and modernization initiatives for leading organizations.
Workplace type:
Hybrid Working
About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Related keywords
Technical Account ManagementCloud ComputingAzureAWSGCPInfrastructureNetworkingIncident ManagementITILService Level AgreementsRoot Cause AnalysisSD-WANVirtualizationActive DirectoryAutomationModernization
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Offices: Tokyo, JP
CybersecurityManaged ServicesGlobal Data CentersCloud InfrastructureCloud CommunicationGlobal NetworksSecurityTransformaton and Platform ServicesICT Infraststructure ServicesGlobal Business
How many Customer Service & Support jobs are open in Petaling Jaya, Malaysia right now?
There are currently 293 open customer service & support positions in Petaling Jaya, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Petaling Jaya, Malaysia?
Companies currently hiring include Marriott International Hotels, Inc., CIMB BANK BERHAD, DKSH, Grab, NTT DATA, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Petaling Jaya, Malaysia?
Yes — 58 of the 293 open customer service & support positions offer remote or hybrid work (5 remote, 53 hybrid).
How do I apply for Customer Service & Support jobs in Petaling Jaya, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.