Customer Service & Support Jobs in Subang Jaya City Council, Malaysia (Now Hiring) — 29 open

Summary: Provide learning administrative services to support client learning and data management needs

Duties and Responsibilities include the following:

• Perform data entry as it relates to learning administration
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
• Make certain client standard operating procedures, processes and service level agreements are maintained
• Identify and trouble shoot discrepancies and issues

• Escalate issues to Manager for resolution

   

 

Qualifications:

• General Profile
• Knowledge of LMS and LRW systems
• Has developed skills in a range of processes, procedures, and systems.

 

Problem Solving

• Provides solutions to atypical problems based on existing precedents or procedures.

 

Interpersonal Skills

• Good communication skills both verbal and written

 

Responsibility Statements

• Communicates directly with client on questions, revisions, and issues.
• Identifies client issues and escalates appropriately.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Good to have VeevaVault experience
• Attention to detail
• Ability to work in multiple sites simultaneously
• Completes atypical assignments.
• Works within established procedures and practices.
• Completes work with limited supervision.

 

Job Requirements:

• Good communication skills (English)
• Must be able to perform a dual role in data processing and technical helpdesk support
• Good experience on Microsoft Excel & other Microsoft applications
• Experience managing Learning Management System (LMS) would be an advantage.
• Experience in managing ticketing tools such as ServiceNow would be an advantage.
• Must be able to work on night shift as supporting U.S hour (8AM to 5PM ET)
• Fresh graduates are encouraged to apply and training to be provided.
• This is a fully remote working position.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.