Customer Service & Support Jobs in Petaling Jaya, Malaysia (Now Hiring) — 293 open — Page 7

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

Overview:

We are looking for an After Market Representative who will work with the ANZ Sales Teams in Malaysia to achieve breakthrough growth with our existing / potential customers. As a member of the WQ ANZ Sales team, this individual uses the tools and methods of VES to solve problems and implement process improvements to achieve key business objectives.

What You'll Be Doing (Job Responsibilities)

• Create and pursue leads from various sources and convert them into offers to order to sales in timebound manner by engaging customers through digital modes (telephone/ emails).

• Will have monthly targets for order booking and shipping.

• The variable incentive will be linked to orders/shipment numbers. The activities involved in delivering the results will comprise of:

  • Engaging telephonically customers’ Technical and procurement functions for sale of lab instrumentations and reagents.

  • Convincing customers of Hach product features and comparison with competition

  • On time offer preparation for different types of opportunities – Govt/ Muni, Industrial, service etc.

  • Replying queries to customers on offers and other details related to our products.

  • Ensuring order shipment to customer by working together with Finance and Supply Chain teams

• Implement Tele calling initiative to generate leads for instrumentation and reagents business in your respective market.

• Leveraging CRM (Sales force.com = SFDC) for data collection and putting together basic data tables and analysis of customers for creating strategies for growing sales

• Implementing daily analysis and driving Daily management/ visual management rhythms for booking- shipping -receivables

• Own and manage Funnel in SFDC for assigned territory.

• Foster good relationship with external and internal customers.

What We Are Looking For (Skills & Qualifications)

• 3-8 years of experience in field sales / inside sales roles (preferably in life science/analytical/water quality industry).

• Degree in Chemistry / Scientific education background would be an added advantage.

• Above average English fluency (preferably experience with different English accent).

• Proactive and action oriented, with strong problem-solving abilities.

• Past experience in with reputed multinational organizations working in a process driven environment with experience in using CRM in a disciplined manner.

• Hands-on and detail-oriented but also able to see the big picture.

• Very customer focused and strong interpersonal and communications skills.

• Independent worker, capable of operating in a fast-moving, ever-changing environment and able to effectively deal with difficult situations.

• Strong quantitative and qualitative analytical abilities.

• Open to 360 communication feedback.

What’s In It for You

• You will play an integral part in shaping the OpCo and the whole platform’s business in Asia, one of strongest and highly visible region with many untapped opportunities.

• You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.