Customer Service & Support Jobs in Petaling Jaya, Malaysia (Now Hiring) — 97 open — Page 5

About this Position

Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).

What you´ll do

• Stock Management: Monitor stock levels and material lifecycle to ensure product availability while minimizing costs. Prioritize and allocate stock during shortages or force majeure based on customer segmentation and delivery priorities. Coordinate lifecycle phase-in/out with CSX, Supply Planning, MMD, and GBS+. Support ad-hoc requests (e.g., batch prolongation, mature stock).
• Voice of Customer: Analyze customer feedback to understand needs and trends. Provide accurate supply information and solutions to CSX to enhance customer trust and experience.
• Customer Service Operations: Support high-quality service delivery indirectly by resolving supply chain issues, managing data, and contributing to customer retention and business opportunities.
• Collaboration: Work closely with cross-functional teams (CSX, CoE, Supply Chain, Sales, MMD, PTM, GBS+) to align priorities and ensure commitments are met, primarily via Service Cloud.
• Continuous Improvement: Identify and suggest process improvements to enhance efficiency and service quality.
• Performance Management: Prioritize workload and meet KPIs for productivity, quality, and timeliness using performance tools and reports.
• Systems & Tools: Effectively use SAP, Service Cloud, and related systems; provide feedback for improvements.
• Planning & Time Management: Manage workload and resources to ensure business continuity and efficiency; participate in team alignment activities.
• Compliance: Adhere to corporate standards, safety, health, environment (SHE), and sustainability requirements.

What makes you a good fit

• Bachelor’s degree in Business or related field
• 2–3 years of experience in customer service or supply chain
• Knowledge of order-to-cash processes
• Experience with ERP systems (e.g., SAP) or cloud-based tools
• Strong organizational and planning skills
• Good written and verbal communication in Korean.
• Additional experience in supply chain, stock management, ERP/cloud systems (e.g., SAP, Service Cloud), and order-to-cash processes will be an advantage

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Medical Coverage for employees and eligible dependents
• Additional EPF Contribution
• Dental, Health and Eye Screening etc for employees and eligible dependents
• Discounts on company products

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.