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Subang Jaya City Council, Selangor, Malaysia · On-site
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Petaling Jaya, Selangor, Malaysia · On-site
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Subang Jaya City Council, Selangor, Malaysia · On-site
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Subang Jaya City Council, Selangor, Malaysia · On-site
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Petaling Jaya, Selangor, Malaysia · On-site
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Petaling Jaya, Selangor, Malaysia · On-site
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Petaling Jaya, Selangor, Malaysia · On-site
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Petaling Jaya, Selangor, Malaysia · On-site
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Petaling Jaya, Selangor, Malaysia · On-site
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Petaling Jaya, Selangor, Malaysia · On-site
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Petaling Jaya, Selangor, Malaysia • On-site
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The specialist is responsible for delivering actionable insights and performance analytics to drive operational excellence within the contact centre. This includes developing automated dashboards and tracking key customer experience metrics to optimize resource efficiency.
Candidates must hold a Bachelor's degree in Statistics, Business Analytics, Computer Science, or a related field. They require 3-5 years of experience in analytics or reporting, preferably within a contact centre or telecommunications environment.
The Analytics & Reporting Specialist is responsible for delivering actionable insights and performance analytics to drive operational excellence within the CelcomDigi Contact Centre Operations. This role focuses on data analysis, reporting, and performance tracking to improve customer experience, agent productivity, and cost efficiency across all customer interaction channels.
Key Deliverables:
- Timely and accurate delivery of CCO performance reports and dashboards.
- Actionable insights to drive improvements in customer experience and operational performance.
- Continuous enhancement of analytics and reporting tools and processes.
- Support for CCO leadership decision-making through data storytelling and analysis.
Creating A World Inspired By You 🌏 Malaysia’s Widest, Fastest and Secure Network 🇲🇾
CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices. For more information on CelcomDigi, visit www.celcomdigi.com.
Offices: 6, Persiaran Barat, Seksyen 52 Petaling Jaya, CelcomDigi Tower, Petaling Jaya, Selangor 46200, MY
Creating A World Inspired By You 🌏 Malaysia’s Widest, Fastest and Secure Network 🇲🇾
CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices. For more information on CelcomDigi, visit www.celcomdigi.com.
Offices: 6, Persiaran Barat, Seksyen 52 Petaling Jaya, CelcomDigi Tower, Petaling Jaya, Selangor 46200, MY
