Subang Jaya City Council, Selangor, Malaysia · On-site
Mid level
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Subang Jaya City Council, Selangor, Malaysia · On-site
Senior+
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Full-time
Posted 28d ago
Apply by Sep 1
~40 hrs/week
Responsibilities
Oversees the planning and execution of in-store retail programs and customer engagement initiatives to align with business objectives. Acts as a liaison between HQ and store teams to drive nationwide campaigns and improve the retail operating model.
Requirements
Requires 3-5 years of experience in telecommunications, retail banking, FMCG, or retail industries. Candidates should possess strong analytical skills, P&L management ability, and excellent stakeholder management skills in a fast-paced environment.
Full job description
Retail Program Specialist
Retail Program Specialist oversees the planning, coordination and execution of in-store retail programs and customer engagement initiatives, ensuring alignment with business objectives, sales priorities and retail experience standards. Alongside the Retail Program team, you will drive nationwide retail campaigns, activation initiatives and operational readiness across CelcomDigi Stores while supporting seamless execution, stakeholder alignment and continuous improvement of the retail operating model.
Responsibilities
•Develop and implement retail programs, campaigns, store and customer engagement activities aligned with sales targets and customer engagement goals.
•Identify new ideas for in-store engagement, retail innovation and experiential activation.
•Support stores with sales-driven initiatives (promotions, product launches, cross-selling campaigns and etc).
•Monitor program effectiveness in driving traffic, conversion and revenue uplift.
•Ensure all initiatives comply with the Retail Operating Model, SOPs and service standards. Also reflect brand values and customer-centric principles.
•Act as liaison between HQ teams (SGTM, CGTM, Device Management, Operations and etc), regional and store teams.
•Support retail teams with briefings, toolkits and guidance for programs and initiatives execution.
•Gather feedback from stores and provide insight for continuous improvement.
•Prepare post-implementation reviews and reports.
•Provide data-driven recommendations to improve future initiatives.
Requirements
3-5 years of relevant work experience in telecommunications, retail banking, FMCG and retail industries
Excellent knowledge of retail management, marketing and managing business performance will be an added advantage
Excellent organizing and stakeholder management skills in a fast-paced, matrix environment
Strong people management skills, approachable, responsible and has good listening skills
Commercial awareness and has analytical mind and familiarity with data analysis principles
Ability to understand and manage P&L
Positive, passionate, collaborative, creative, A self-starter, A team player, resourceful and ability to perform under pressure
Creating A World Inspired By You 🌏 Malaysia’s Widest, Fastest and Secure Network 🇲🇾
Industry
Telecommunications
Company size
1,001-5,000 employees
Founded
2022
Headquarters
Petaling Jaya, Selangor
LinkedIn followers
117,321
CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices. For more information on CelcomDigi, visit www.celcomdigi.com.
Offices: 6, Persiaran Barat, Seksyen 52 Petaling Jaya, CelcomDigi Tower, Petaling Jaya, Selangor 46200, MY
Creating A World Inspired By You 🌏 Malaysia’s Widest, Fastest and Secure Network 🇲🇾
Industry
Telecommunications
Company size
1,001-5,000 employees
Founded
2022
Headquarters
Petaling Jaya, Selangor
LinkedIn followers
117,321
CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices. For more information on CelcomDigi, visit www.celcomdigi.com.
Offices: 6, Persiaran Barat, Seksyen 52 Petaling Jaya, CelcomDigi Tower, Petaling Jaya, Selangor 46200, MY