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$43k–$54k/yr
Full-time
high school
Posted 13d ago
~40 hrs/week
Responsibilities
The Service Technician is responsible for troubleshooting, repairing, and performing preventative maintenance on banking and security equipment. They must provide both remote and onsite support while maintaining a professional image and managing parts inventory.
Requirements
Candidates must have a High School Diploma or GED and at least one year of experience in electromechanical equipment and security system maintenance. A clean driving record and strong technical and mechanical aptitude are also required.
Full job description
The Service Technician role is an integral part of our operations as they serve as both the face of our company and are responsible for delivering the world-class service that our customers have grown accustomed to. Service Technicians are responsible for service calls and troubleshooting for a multitude of supported equipment such as ATM’s, ITM’s, Cash Recyclers, Cash Counters, Security Systems, Video Surveillance, and other bank related equipment.
DUTIES & RESPONSIBILITIES
In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)
Quickly respond to dispatched service calls, providing remote and onsite support to customers
Perform equipment troubleshooting and repairs efficiently and effectively
Perform security system troubleshooting, maintenance and installation
Perform regularly scheduled preventative maintenance on all equipment
Utilize customer relationship skills to maintain a professional image
Maintain accountability for parts inventory and company assets
Provide unequaled customer service
All other duties as assigned.
SUPERVISORY RESPONSIBILITIES
# of Direct Reports =
# of Indirect Reports =
EDUCATION & TRAINING
High School Diploma or GED
1-2 years related experience
KNOWLEDGE & EXPERIENCE
Previous experience in a customer-facing Field Service Technician position preferred
Minimum one-year experience with electromechanical equipment servicing (ATM or banking equipment strongly preferred)
Minimum one-year experience with security system maintenance and installation (physical, alarms, video, infrastructure, building)
Thorough knowledge of basic electronics
Strong technical knowledge
Strong mechanical aptitude
Clean driving record
SKILLS & ABILITIES
Excellent problem-solving, decision making and troubleshooting skills
Exceptional customer service skills
Effective customer and co-worker communication, both orally and in writing
Ability to effectively prioritize and manage time
Possess the ability to manage and research assignments independently
Exceptional organizational skills and the ability to handle multiple tasks concurrently
WORKING CONDITIONS
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:
C = Continuously (67% to 100% of workday)
F = Frequently (34% to 66% of workweek)
O = Occasional (1% to 33% of the workweek)
N = Never (0% of the workweek)
Physical Demand/ Work Conditions
Frequency
Physical Demand/ Work Conditions
Frequency
Sitting
C
Lifting
O
Standing
C
Sedentary (0 - 10 lbs.)
C
Walking
O
Light (11 - 25 lbs.)
F
Bending
O
Medium (26 - 50 lbs.)
F
Stooping
O
Heavy (51 - 74 lbs.)
O
Kneeling
O
Very Heavy (75 – 100 lbs.)
O
Climb Ladders
O
Dexterity
C
Driving
O
Eye/Hand Coordination
C
Reach Above Shoulder
O
Handling (holding, grasping, feeling)
C
TYPICAL NOISE LEVEL
☐ Quiet ☒ Moderate ☐ Loud
SPECIAL HEARING REQUIREMENTS
N/A
SPECIAL VISION REQUIREMENTS
☒ Close
☒ Color
☐ Distance
☒ Depth Perception
☒ Ability to Focus
☐ Peripheral Vision
PRIVACY
Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.
EEOAA Disclosure
This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Related keywords
Service TechnicianATMITMCash RecyclersCash CountersSecurity SystemsVideo SurveillanceElectromechanicalPreventative MaintenanceTroubleshootingField ServiceInfrastructureAlarmsInventory ManagementBanking Equipment
DBE, a family-owned company rooted in exceptional service, has been bringing transforming solutions to the market since 1968. DBE supports our clients through differentiating products and services to improve their position in the market. From thoughtful solution consultation, to implementation, service and ongoing support, everything DBE does is designed to drive the best possible experience and outcomes for our clients.
DBE partners with the best in class hardware and software providers in each market segment we represent, enabling us to bring our customers the absolute best value in their industry. We also ensure that the products we offer are cutting edge, keeping our customers competitive in their market space.
Currently we represent world leaders in the financial industry such as NCR, Glory Global Solutions, and Giesecke and Devrient (G&D) to name a few. We bring products to the market such as Interactive Tellers, ATMs, Recyclers, Self Service Coin, and Currency Sorting equipment. We offer our customers products that improve their competitive edge by increasing efficiency in their operation.
We take a consultative approach in your purchasing process. We don’t simply sell products and leave it at that. We are able to recommend process changes and assist with integrating technology. Our expert sales force and installation team know operations and are available to provide a plan for new technology as it arrives.
Backing these products and services is a world class service organization. With technicians across Iowa and in neighboring states, we provide the best service available including on demand, scheduled, and preventative services. Our service force is made up of technicians who know what it takes to meet a customer’s technological needs while building long term relationships.
For more information about Data Business Equipment or to speak to a representative about our product line, please call us at 800-373-3000 or email us.
Offices: 10513 Buena Vista Ct, Des Moines, IA 50322, US · 7206 N Terra Vista Dr, Peoria, Illinois 61614, US · 1930 Alpha Dr, Rockwall, Texas 75087, US · 6520 S 118th St, Omaha, Nebraska 68137, US
Interactive TellersBanking Equipmentand ATMsBankingSupply Chain ManagementFinancial ServicesCustomer Service
How many Customer Service & Support jobs are open in Olathe, KS right now?
There are currently 497 open customer service & support positions in Olathe, KS listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Olathe, KS?
Companies currently hiring include Allied Universal, Great Clips Inc., The University of Kansas Health System, Domino's, DH Pace Company, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Olathe, KS?
Yes — 22 of the 497 open customer service & support positions offer remote or hybrid work (11 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Olathe, KS?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.