Summary: At Black Bear Diners, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service.The ove…
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Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Dispatching, Scheduling, Customer service, Microsoft Office Suite, Time management
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Customer service, Communication skills, Microsoft Office Suite, CRM software, Organization
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Scheduling, Dispatching, Customer service, Time management, Multi-tasking
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Skills: Customer service, Communication skills, Microsoft Office Suite, CRM software, Organization
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Mid level$6M raised
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Full-time
Posted 11d ago
~40 hrs/week
Responsibilities
Provide friendly and prompt individualized service to guests, including taking orders and delivering food and beverages. Maintain clean service areas and ensure guest satisfaction throughout the dining experience.
Requirements
Candidates must possess basic math skills, the ability to operate a POS system, and strong verbal communication skills. Physical ability to stand for long periods and lift up to 50 lbs is required.
Full job description
Summary:
At Black Bear Diners, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service.
The overall responsibility for servers is to provide friendly, prompt, individualized service that creates a dining experience so positive that all guests will want to return.
Qualities of a Great server:
Patience
Good Sense of Humor
Enthusiastic
Ability to remain calm under pressure
Ability to multi-task
Knowledge / Technical Expertise:
Familiar with and practice all company standards related to position.
Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
Inform guests of specials and feature items.
Answer questions about our food, beverages and other restaurant functions and services.
Take food and beverage orders from guests, enter orders in our point-of-sale system.
Deliver food and beverages to guests in a timely matter.
Run food orders from the pick-up window promptly regardless of which server placed the order.
Perform side work at the start and end of each shift as assigned.
Maintain clean service areas.
Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Pre-bus tables frequently.
Prepare bill and present check to guest at appropriate point in service sequence.
Clean and reset tables promptly. Clean chairs, booths, and surrounding carpet.
Be ready and willing to assist fellow servers as situations arise.
Thank guests for their visit and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
Possess verbal and language skills to understand and communicate with guests.
Must have a basic knowledge of dining room and service procedures and functions.
Possess basic math skills, operate a point-of-sale system, and have the ability to handle money.
Other Duties as assigned
Appearance / Uniform:
Complies with all company standards related to appearance and uniform standards. Examples include hair, jewelry, shoes, suspenders, nametags, facial hair, etc. as detailed in the company handbook.
Work Conditions:
Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business.
Postural & Physical Demand Requirements:
Frequent reaching above waist, chest and shoulder level as well as and reaching below waist level.
Frequent to continuous need for manual dexterity of both hands (pushing, pulling, handling, gripping, fine finger controls, etc.).
Continuous standing on hard surfaces for many tasks.
Frequent hip flexion while walking for all tasks.
Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator, freezers, and ovens)
Be able to work in a standing position for long periods of time.
Be able to safely lift and easily maneuver plates of food, as well as supplies weighing up to 10 pounds frequently, 50 lbs. occasionally.
Bending, squatting, stooping for cleaning activities throughout the shift.
Climbing on step stools for cleaning projects as needed.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
Founded in Mt. Shasta, California, in 1995, Black Bear Diner is a place where anyone can enjoy good food and good times in a place that feels like home. Black Bear Diner serves up hearty portions of classic house-made comfort food in the inviting atmosphere of a mountain cabin. And we’ve made so many friends along the way that the franchise has grown to 168 locations in 14 states and been consistently ranked as one of the smartest growing brands in the restaurant industry. If you want to know more, stop by and see us at blackbeardiner.com. And if you want to join the family, visit https://blackbeardinerfranchise.com or https://blackbeardiner.com/careers/.
Offices: 280 Hemsted Dr, #200, Redding, California 96002, US
How many Customer Service & Support jobs are open in Olathe, KS right now?
There are currently 497 open customer service & support positions in Olathe, KS listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Olathe, KS?
Companies currently hiring include Allied Universal, Great Clips Inc., The University of Kansas Health System, Domino's, DH Pace Company, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Olathe, KS?
Yes — 22 of the 497 open customer service & support positions offer remote or hybrid work (11 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Olathe, KS?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.