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Assistant Manager, Experience

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

We are looking for an Assistant Manager, Experience who embodies the spirit of a brand ambassador and business leader, with a focus on delivering extraordinary, personalized experiences for our internal team and clients. Demonstrating empathy, emotional intelligence, and a commitment to CHANEL’s values, you will foster a culture of care, excellence, and generosity at every touchpoint.

As a critical driver of Team performance and Client experience, you will coach and manage a diverse team of salespeople, championing collaboration, accountability, and continuous growth. You will work closely with the Boutique Leadership Team—imparting knowledge, encouraging curiosity, and supporting ongoing improvement in Boutique efficiency. The Assistant Manager fully owns and drives the performance of Sales Assistants, empowering them to deliver elevated client service and meaningful connection.

What impact you can create at CHANEL:

• • By consistently spending time on the selling floor, coach and inspire the team to deliver elevated, personalized client experiences—anticipating needs and exceeding expectations
  • Foster a safe, positive working environment, embracing diversity and inclusion, and create a culture of feedback, mutual respect, and teamwork
  • Provide initial and ongoing training and development for all team members—including CHANEL savoir-faire, product details, and service excellence—nurturing curiosity, accountability, and a passion for learning
  • Analyze Boutique and Team member KPIs, thoughtfully propose action plans, and empower team members to achieve their goals in alignment with CHANEL’s vision and values
  • Collaborate closely with the Training and Learning Manager to build customized learning support for Fashion Advisors, promoting self-reflection and continuous personal growth
  • Represent CHANEL in the market with humility and authenticity—developing the client base through community involvement, partnerships with local high-profile businesses, and participation in social and seasonal events

You are energized by:

• The history, heritage, and values of The House of CHANEL

• Building trust-based partnerships and nurturing authentic relationships

• Fostering a meaningful client experience centered around generosity, inclusion, and genuine connection

• Embracing complexity and ambiguity with resilience, adaptability, and optimism

• Creativity and innovation—testing, learning, and embracing new ideas with courage and curiosity

What you will bring to the team:

• The ability to thrive in a collaborative team environment, cultivating positivity and open communication
• A deep understanding of, and passion for, client experience and service excellence
• Excellent communication skills, modeling transparency and empathy
• Foreign language skills are preferred but not required
• A passion for the House of CHANEL—its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and a desire to learn and grow professionally within the world of CHANEL

Position Logistics:

• Minimum 3 years of related experience

• Bachelor’s degree (preferred)

• Ability to lift 15 lbs., walk and/or stand for extended periods of time

• A flexible schedule with the ability to work late nights, weekends, and some holidays

• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

What skills you will learn:

(This is best leveraged for internal job posting to best attract internal talents)

• Exposure to multiple boutique business functions and categories

• Growth in additional business and functional areas of the retail business

• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally

• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation:

• The anticipated base salary range for this position is $105,000 through $110,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

ONLY FOR INTERNAL POSTING AS NEEDED:

• This role is considered critical in terms of skills, capabilities and preparedness needed. Hence, this is a role that has been discussed throughout regular cycles of people development and succession planning discussions. As a result, a few candidates are likely in discussions and advancing through the recruitment process. However, we still encourage your interest and application as we commit to a fair, objective, and developmental process for all.

Additional Information:

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANEL Community:

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation CHANEL:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

• For more information, please navigate to the Fondation CHANEL website here.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.