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Full-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
The Patient Representative is responsible for assisting patients and families with registration, admission, and scheduling while ensuring accurate data entry. They must also maintain patient confidentiality and support regulatory compliance within the revenue cycle.
Requirements
The position requires a high school diploma or equivalent. No prior directly related experience is necessary for this role.
Full job description
Primary Location
Anderson Primary Care
Department
CCHMC Anderson Primary Care
Shift
Day (United States of America)
Schedule
Full time
Weekly Hours
40
FTE
1
Employee Status
Regular
Hours: M-F 7:45am-5pm, 1-2 late shift each week (off at 7pm), Every 3rd Saturday is required.
JOB RESPONSIBILITIES
Safety -Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
Customer Service -Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
HIPAA/Confidentiality -Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
Compliance -Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
Revenue Cycle Support -Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
JOB QUALIFICATIONS
High school diploma or equivalent
No directly related experience
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Related keywords
Patient RegistrationCustomer ServiceSchedulingHIPAARevenue CycleHealth Information ManagementRegulatory ComplianceJCAHOCMSODHData EntryPatient SafetyInfectious Disease PrecautionsPrimary CareAdministrative Support
Our mission: to be the leader in improving child health.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1883
LinkedIn followers
119,569
Total funding
$36M
Cincinnati Children’s, a nonprofit academic medical center established in 1883, offers services from well-child care to treatment for the most rare and complex conditions. It is the Department of Pediatrics at the University of Cincinnati College of Medicine and trains more than 600 residents and clinical fellows each year. Cincinnati Children’s is a force in pediatric research and offers some of the best research-based education and training programs in the nation.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Offices: 3333 Burnet Ave, Cincinnati, OH 45229, US
Pediatric MedicineMedical ResearchPediatric Medical Educationand Treatment of Rare and Complex ConditionsHealth Care
Our mission: to be the leader in improving child health.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1883
LinkedIn followers
119,569
Total funding
$36M
Cincinnati Children’s, a nonprofit academic medical center established in 1883, offers services from well-child care to treatment for the most rare and complex conditions. It is the Department of Pediatrics at the University of Cincinnati College of Medicine and trains more than 600 residents and clinical fellows each year. Cincinnati Children’s is a force in pediatric research and offers some of the best research-based education and training programs in the nation.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Offices: 3333 Burnet Ave, Cincinnati, OH 45229, US
Pediatric MedicineMedical ResearchPediatric Medical Educationand Treatment of Rare and Complex ConditionsHealth Care