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Responsible for preparing and shipping membership benefits packages while optimizing fulfillment operations for efficiency and eco-friendliness. The role involves tracking inventory, maintaining membership databases, and resolving member issues via Help Desk software and email.
Requires 0-2 years of professional experience and the ability to lift up to 25lbs. Candidates must have strong attention to detail and proficiency in spoken and written English.
Membership Associate, Shipping and Fulfillment
The Calyx Institute is seeking applications for a Membership Associate for our shipping and fulfillment operations. This position is responsible for preparing and shipping membership benefits packages to members, optimizing shipping activities to improve efficiency and eco-friendliness, and representing The Calyx Institute through professional and responsive communication with members. This position will also track inventory, supplies, and costs associated with membership benefits fulfillment, help maintain the membership database, and assist with some administrative tasks.
Essential Duties and Responsibilities include, but are not limited to:
Receiving and arranging incoming deliveries in designated storage areas.
Packing and shipping outgoing member packages.
Optimizing shipping and fulfillment operations.
Updating Calyx databases to track memberships and inventory.
Coordinating with the membership team to resolve shipping-related questions and member issues using Help Desk software, and over email and/or the phone.
Resolving international shipping issues.
Other tasks as assigned.
Preferred Qualifications & Experience:
0-2 years professional experience in similar roles.
Ability to communicate in spoken and written English.
Strong attention to detail and accuracy.
Ability to lift up to 25lbs.
Familiarity or experience with FOSS and the Internet freedom and digital rights ecosystem is a plus.
Details & To Apply:
This is a full-time, salaried, exempt, on-site position, located in the Brooklyn, NY office and reporting to the Membership Director. The salary range for this position is $55,000 - $60,000, commensurate with experience and qualifications.
All applicants must be currently authorized to work in the United States on a full-time basis, and not require employer sponsorship now or in the future, including the completion of the Form I-983, visa petition (Form I-129), or or any other similar forms or letters.
Calyx offers health, vision, and dental insurance, HRA and Transportation FSA options, unlimited vacation, and 401k retirement plan options with up to 10% employer matching contribution. Additionally, Calyx operates on a four-day work week. This position is included in a union-represented collective bargaining unit (CWA Local 1101), and specific employment terms and conditions are subject to collective bargaining.
To apply, submit your required application materials via the link to Greenhouse below. No applications submitted via email will be considered. Applications will be reviewed on a rolling basis until the deadline.
Required materials:
1-page cover letter in PDF format
1-page resumé in PDF format
Application Deadline: Thursday, July 16th 5pm (eastern time)
The Calyx Institute strives for universally accessible digital privacy, security, and connectivity.
We build and maintain a privacy-respecting ecosystem of free and open-source software (FOSS) centering on CalyxOS, an operating system for Android devices, that enables people to enjoy their lives online with data privacy and dignity. We offer hands-on tools, such as the Calyx hotspot, for people to access the internet easily wherever they are, especially in areas where connectivity options are limited. Through grantmaking, research, education, and community capacity building, we support internet freedom that allows the public to make informed choices about their online lives. At Calyx, we focus on three areas of development: building a privacy-respecting ecosystem with software development, bridging the digital divide with affordable internet access, and sustaining our community through initiatives in grantmaking, research, and education. Centering on CalyxOS, the privacy-respecting ecosystem of FOSS tools we build aids in encrypting communications with contacts, combats invasive metadata collection, and protects people who are using these devices from geolocation tracking. With the Calyx Internet Membership Program, we offer people who have limited resources or few alternatives the means to stay connected. Along with tool development, we are also actively engaging with diverse stakeholder groups in our community to build vocabulary around privacy and expand literacy on digital security. Through grantmaking, we offer direct support to organizations and collectives that focus on protecting privacy and internet freedom. In addition, we seed research and education as a core programmatic component in our various projects and initiatives. By partnering with our peers, funders, and service providers, we hope to drive collective action toward a privacy-and-rights-respecting future of technology.
Offices: 254 36th St, Brooklyn, New York 11232, US · Seattle, WA, US
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