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Act as a brand ambassador for ALAÏA by providing exceptional client service and managing a personal client portfolio to drive sales. Responsible for achieving KPIs, maintaining boutique operations, and ensuring high standards of visual merchandising.
Requires relevant experience in luxury fashion, accessories, and ready-to-wear retail sales. Candidates must possess strong communication skills, proficiency in Microsoft Office, and the ability to work a flexible schedule including weekends and holidays.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
ALAÏA | New York City
Reports to: Boutique Director
As an ALAÏA Stylist, you will be an ambassador of the Maison, responsible for welcoming every guest into the ALAÏA family. You will play an essential part in the smooth running of our boutique and ensuring a seamless client journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.
We are looking for individuals who are naturally proactive and take initiative, with a hands-on and hard-working approach. You will serve as a trustworthy advisor to clients and a reliable partner to the store team.
Contribute to reaching weekly/monthly store targets with the team.
Be aware of store and individual Sales and KPI targets and actively engage in all actions to reach them.
Increase average basket in quantity and value (UPT, VPT) and develop cross-selling opportunities.
Utilize knowledge of RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world.
Client Relationship & Portfolio Development
Cultivate exceptional client relationships to maintain and enhance client loyalty.
Establish action plans and strategies to increase and develop your client base.
Engage clients by asking open questions, listening to their needs, and gathering the right information to make sales and ensure client returns.
Participate in client events.
Address client issues by promptly investigating opportunities and root causes, proposing solutions, and escalating to hierarchy potential roadblocks and recommendations to drive excellence in client service.
Reinforce clientele relationships with consistent follow-up.
Client Service Excellence
Bring to life the ALAÏA client experience, representing the highest standards and promoting ALAÏA's name and image within the Boutique.
Welcome clients in the boutique, over the phone, and by e-mail according to ALAÏA guidance and standards.
Develop a client book and update the client database, nurturing client loyalty through excellent service and treatment.
Ensure every client is welcome, well taken care of, and develop long-term relationships.
Be aware of CRM targets and actively engage in all actions to reach them.
Implement personalized reach-out campaigns and utilize all clienteling tools available to complete CRM tasks within given timeframes.
Consistently capture client data and take notes of all qualitative information.
Familiarize yourself with the portfolio of customers.
Utilize all omnichannel services available to grow omnichannel sales.
Actively complete trainings and participate in all commercial activities set by the SM/ASM/HO.
Is aware of local trading environment and competitors' activities
Take part actively in team meetings, events, regular inventory counts, and all daily operations as required.
Respect and ensure the highest standards of Visual Merchandising in line with Boutique guidance.
Ensure the Boutique is kept tidy, clean, and welcoming at all times.
Respect and apply security rules and mindset (local and Maison security rules).
Take care of the cash desk.
Brand Ambassador
Maintain an excellent level of product knowledge, understanding products, trends, and collections to tell the story of ALAÏA.
Follow ALAÏA Grooming standards at all times whilst representing the Maison.
Work closely as part of a team and with partners of the Maison.
Ensure an impeccable store environment, back-of-house, and grooming at any time of the day.
Proactively inform SM/ASM of any structural repair needed in store to ensure a luxurious environment.
Implement all guidelines related to store and back-of-house management and participate in inventories.
Support after-sales clients and follow up to ensure impeccable after-sales service.
Comply with established Richemont policies and standards.
Relevant experience in Luxury Fashion / Accessories and RTW oriented, with previous experience in retail sales and operations.
Strong sales techniques and clienteling skills.
Excellent interpersonal and communication skills.
A warm and friendly personality that can build relationships easily.
Truly engaged in the ALAÏA Maison – understanding of the Maison's heritage & values.
Strong drive to succeed and a proactive approach.
Proficiency in Microsoft Office and email is required.
Strong attention to detail with the ability to handle multiple tasks simultaneously.
Ability to sit down and stand for extended periods of time.
Able to work open availability including evenings, weekends, and holidays.
Ability to lift up to 20lb boxes regularly.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Hourly Range: $25-$29
Salary will be determined based on relevant skills and experience.
#Richemont #WeCraftTheFuture
One of a Kind
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold. Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati. Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
Offices: Via Brisa, 5, Milan, Lombardy 20123, IT
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