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$50k–$65k/yr
Full-time
Medical insurance, Vision insurance, Dental insurance, 401(k), Salary based on experience
Posted 16d ago
~40 hrs/week
Responsibilities
Provide customer service support and maintain strong relationships with multi-national clients and key accounts. Coordinate rate quotations and support the sales team in business development and product promotion.
Requirements
Candidates must possess exceptional customer service and problem-solving skills with proficiency in Microsoft Word and Excel. Fluency in English and the ability to communicate effectively across internal and external departments are required.
Full job description
Build Your Career with Dimerco
Looking to level up? Join Dimerco and unleash your potential!
We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.
About Dimerco
Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.
Why Join Dimerco?
Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:
Training and career support: structured programs to help you grow professionally.
Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.
Effective communication: a flat structure that minimizes hierarchy and organizational layers.
Cross-functional collaboration: work closely with diverse teams across regions and disciplines.
Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.
Career mobility: opportunities to take on global assignments and advance within the organization.
What are you waiting for? Hit apply!
Position Title: Inside Sales and Customer Service Executive
Location: Rosedale, NY
Qualifications:
Exceptional Customer Service skills (verbal and written)
Communicate effectively with internal departments, other regional branches and offices, and all external contacts
Good organizational skills and ability to learn and retain information to build core industry related skills.
Must know how to use and organize Microsoft Word, Excel.
Fluent in English (written and spoken)
Responsibilities:
Customer Service Support and maintaining strong relationships to all clients including Multi-national customers and Key Accounts
Coordinate and support all rate quotations to clients, overseas offices, and/or Agents
Working with relevant team members for daily shipment status/reporting, introduce product/service features and benefits, qualifying prospects and supporting sales team.
Internal Promotion with Overseas offices and/or agents to increase business volume according to business plan
Support Sales for business development & Sales Leads including joint sales calls with Sales Team & assist Sales in ensuring all daily activities are carried out efficiently
Product Promotion with existing/potential customers and Dimerco Express Group network including Corporate Agents.
Internal promotion with overseas offices and agents to improve business volume according to business plan;
Featured benefits
Medical insurance
Vision insurance
Dental insurance
401(k)
Salary based on experience
Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
With 150+ forwarding/logistics operations across Asia-Pac, Dimerco connects Asia with the world like no other global 3PL
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
1971
Headquarters
Taipei
Dimerco Express Group is a global shipping and logistics company whose services form the backbone of global commerce. The majority of Dimerco’s global shipping and logistics projects connect Asia’s logistics and manufacturing hubs with each other and with North America and Europe.
Close to 50% of Dimerco’s business is with semiconductor and other tech companies whose supply chains run through Asia.
Started from a single location in Taiwan in 1971, Dimerco now serves customers from 160+ Dimerco offices, 80+ contract logistics operations, and 200+ strategic partner agents throughout China, India, Asia Pacific, North America, and Europe. Dimerco has been publicly traded on the Taipei Exchange since 2001.
Offices: Sec.6, Minchuang E. Road, 2F-2, No.109,, Taipei, 11490, TW · Room 1101-1104 No.1088, Pudong South Road, Shanghai, Shanghai 200120, CN · 2177 E Maple Ave, El Segundo, California 90245, US · 133-33 Brookville Blvd, Suite 208 One Cross Island Plaza, Rosedale, New York 11422, US · Room A302, Building 1, No.21 Jinwen Road, Zh uqiao Industrial Zone, Pudong District, Shanghai, Shanghai 201323, CN
Air FreightOcean FreightSupply Chain ManagementContract LogisticsFreight ForwarderingCustoms BrokerageTrucking ServiceChina Domestic TransportationCargo Insurance Serviceand Lead Logistics
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,154 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1587 of the 11154 open customer service & support positions offer remote or hybrid work (457 remote, 1130 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
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