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$55k–$80k/yr
Full-time
bachelor degree
Posted 16d ago
Apply by Oct 20
~40 hrs/week
Responsibilities
The Claim Administrator serves as the primary point of contact for clients navigating the Victim Compensation Fund process. They are responsible for collecting documentation, maintaining precise case records, and collaborating with legal teams to ensure successful claim outcomes.
Requirements
A bachelor's degree and 2+ years of client-facing experience are preferred. Candidates must possess strong communication skills, technology adaptability, and the ability to manage multiple priorities in a fast-paced environment.
Full job description
PURPOSE
The Claim Administrator/Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact, helping them gather required documentation, and navigate program requirements. Claim Administrators/Client Advocates protect client rights by following program requirements, maintaining precise documentation, and supporting alignment with evolving federal program policies. They contribute to successful client outcomes through high-quality work, collaborating cross-functionally, and demonstrating empathy, and communication excellence. JOB RESPONSIBILITIES
Serve as the primary point of contact for assigned clients; clearly communicate expectations with compassion and professionalism.
Collect and process required documentation from clients and third-party organizations with accuracy and confidentiality.
Accurately record and maintain case information in internal systems.
Submit and support client requests (applications, amendments, expedited requests, additional inquiries) in accordance with program rules and within service level agreement.
Respond to client and internal requests in a timely and prioritized manner, balancing daily tasks, deadlines, and broader team goals.
Collaborate with Supervisors, Attorneys, and other departments to ensure accurate and complete claim work.
Utilize CMS and other third-party portals while adhering to data-security and confidentiality standards.
Submit escalations and requests through designated systems and follow internal approval workflows to minimize delays in client outcomes.
Maintain workflow discipline and contribute to process consistency.
Adapt to evolving WTC Health Program, VCF, and internal policy requirements to ensure alignment with current program expectations.
Manage sensitive client interactions with empathy, professionalism, and emotional intelligence to build trust and reduce client stress.
Communicate progress, challenges, and client insights to leadership.
Participate in continuous improvement efforts by identifying opportunities to streamline processes or enhance client experience.
Disclaimer: There are several focuses within the Client Advocate role, but the core functions of the role remain consistent regardless of focus area.
Perform other duties as assigned.
JOB REQUIREMENTS
Education & Experience
Bachelor’s degree preferred, not required
2+ years client-facing experience preferred
Core Skills
Time Management & Prioritization — effectively manages multiple priorities, deadlines, and client needs in a fast-paced environment
Client Experience Mindset — delivers empathetic, high-quality service that builds trust and supports a positive client journey
Excellent Verbal + Written Communication
Technology Adaptability; Comfortable Learning New Platforms and Tools
Ability to work cross-functionally
Team-oriented with strong ethical conduct
Must work on-site Monday–Thursday; Friday optional remote
COMPENSATION
$55,000 - $80,000
WHO WE ARE
Barasch & McGarry is proud to be the nation’s leading advocate for the 9/11 community, representing more 9/11 victims than any other law firm. No one has filed more claims with the Victim Compensation Fund or helped more people enroll in the free World Trade Center Health Program. With their office steps from Ground Zero, they felt the impact that day and continue to feel it today through their work with more than 25,000 members of the 9/11 community.
Barasch & McGarry (the “Firm”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, including status as a transgender individual, actual or perceived sexual orientation, national origin, citizenship or immigration status, marital status, familial status, caregiver status, partnership status, unemployment status, military status, including past, current, or prospective service in the uniformed services, genetic information, domestic violence victim status, sexual or reproductive health decision making, actual or perceived physical or mental disability, height, weight, credit history, or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Related keywords
Victim Compensation FundVCFWTC Health ProgramCMSCase ManagementClient AdvocacyLegal ClaimsData ConfidentialityFederal Program PoliciesDocumentation ProcessingClient RelationsService Level Agreement
About Barasch & McGarry - Personal Injury Attorneys
NYC Personal Injury Attorneys Stand by Your Side
Serving all five boroughs of NYC, Long Island, Westchester, Putnam and Duchess Counties
Welcome to the personal injury law office of Barasch & McGarry. We are a nationally known personal injury law firm, located in New York, with lawyers who concentrate in catastrophic injury and wrongful death cases arising out of auto accidents, construction accidents, plane, train and motorcycle accidents, and any other case where a serious personal injury was caused by someone’s negligence. Many of our clients are NYC firefighters who were injured in the line of duty. We also represent thousands of sick first responders and local residents who are survivors of the 9/11 World Trade Center attacks.
For more than 100 collective years, the personal injury attorneys at the New York law firm of Barasch & McGarry have been seeking justice for victims of personal injury and wrongful death throughout New York and the United States.
Accident victims who file personal injury claims may be eligible for damages, which may include, but are not limited to financial compensation for loss of past and future income, pain and suffering, emotional distress and permanent disability. Families of the deceased can file a wrongful death civil law suit, which can help them recover damages for pain and suffering, lost wages, mental anguish, loss of companionship, loss of support and services, lost net accumulations (savings the decedent would have had), medical costs and other expenses.
Personal Injury cases, especially catastrophic injury cases, can often be complex, lengthy and costly to take to trial. You need an experienced law firm with the tools, technology, resources and financial capability to take on large corporations and insurance companies. Making the right decision on your legal representation could have a major impact on the outcome of your case.
We are committed to providing old-fashioned legal service along with the most current research and the latest in technology. Our cases are self-funded and we endeavor to work with the most qualified experts in their respective fields. We have handled thousands of cases (many high profile and complex) and have achieved numerous multimillion-dollar verdicts and settlements on behalf of our clients.
Our Credentials Set Us Apart
When choosing an attorney to handle your case, you need one with in-depth knowledge of all aspects of personal injury law. You should certainly consider the experience and success of an effective accident lawyer. The attorneys of Barasch & McGarry are experienced and boast a proven track record of success. What drives us every day is the desire to ensure that our clients get the compensation they deserve.
Because we are lawyers experienced in these kinds of cases, we understand exactly how New York law defines the elements of a case, including negligence, what constitutes injury, what kinds of damages a victim can claim and how effectively to negotiate favorable settlements on behalf of our clients. Most importantly, we never lose sight of the fact that we represent people in need, not corporations, not businesses, not insurance companies. You are our primary concern, and every client is treated dignity and respect as they navigate a difficult time in their lives.
Of course, choosing a lawyer who understands the intricacies of medical malpractice and personal injury cases in general is not enough. You also need a legal team behind you that has a proven track record of success dealing with your particular kind of injury to maximize your chances of winning your case. The attorneys of Barasch & McGarry have comprehensive experience, and we have won hundreds of millions of dollars in verdicts and settlements for clients who suffered injuries for a vast array of reasons.
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