Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translati…
The Role: We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven IT Technician to join our IT team. This is a fantastic entry-level opp…
Skills: First-line Support, Okta, Google Workspace, Microsoft 365, macOS
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Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global …
Skills: Technical account management, Cryptocurrency, Blockchain, Digital assets, Communication skills
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Program: Audubon | 284 Audubon Avenue, New York, NY 10033 What You’ll Do As Housing Supervisor with HELP USA, you’ll lead a small team of Housing Specialists in rapid rehousing – helping your clients fi…
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Business Relationship Manager Senior Deepening - Vice President
New York, New York, United States · On-site
$124k–$188k/yr
Senior$1.6B raised
If you are customer focused, enjoy building relationships and providing financial advice to your clients, then a role as a Business Relationship Manager is for you. As a Business Relationship Manager Senior (BRM) Deepeni…
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Mount Sinai Health Systems
Medical Office Specialist-Union Square9:30 AM-5:45 PM (45 Rivington coverage if needed)
New York, New York, United States · On-site
$32/hr–$33/hr
Mid level
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About Us We're living through a fundamental shift in how people discover, evaluate, and purchase products. The next generation doesn't respond to traditional marketing -- they build relationships with brands through auth…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$153k–$269k/yr
Full-time
Equity, Health Insurance, Dental Insurance, Vision Insurance, Retirement With Company Contribution, Parental Leave
Posted 15d ago
~40 hrs/week
Responsibilities
Lead and develop the IT Operations team in the New York Hub, focusing on coaching staff and managing helpdesk metrics. Drive the team's roadmap, handle escalations, and partner cross-functionally to scale IT processes and procurement.
Requirements
Requires 3+ years of IT leadership experience and 5+ years of direct IT support experience. Must have advanced knowledge of SaaS tools like Okta, Google Workspace, and JAMF, along with experience managing remote teams and vendors.
Full job description
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Figma is looking for a Manager, IT Operations to lead our New York team. We are looking for someone with a proven record leading a technical and cross-functional team in a high-growth, rapidly scaling environment that moves quickly to support a growing organization. You will drive and execute against the team's roadmap, handle performance management, SLA's, provide leadership with relevant metrics and serve as an escalation point for the team.
You'll report to IT Operations leadership and play a key role in shaping how IT Operations scales alongside Figma's growth in New York.
This is a full time hybrid role that will be held from our New York Hub with at least 2 days in office per week.
What you'll do at Figma:
Lead and develop IT Operations in New York Hub by coaching and supporting the New York IT Operations team and contractors
Roll up your sleeves on escalated issues to assist the team and create documentation, deploy new systems and processes to effectively scale
Build and maintain dashboards showing relevant helpdesk metrics (CSAT, SLAs, most common issues) to serve as a baseline for end-user support and overall IT performance. As a data-driven leader you'll use these metrics to identify root causes and create solutions
Proactively identify and address inefficiencies and bottlenecks within IT Operations (e.g. access requests, automations, lifecycle management)
Partner cross-functionally with teams across the business to understand their needs, solve problems and work towards common initiatives
Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation
Lead and own IT projects from conceptualization to completion involving cross departmental collaboration
We'd love to hear from you if you have:
3+ years of experience leading a team of IT professionals with a wide variety of responsibilities
5+ years of direct IT support experience
Experience working with remote teams, multiple offices, and different time zones
Ability to partner with both technical and non-technical collaborators on a global level and experience managing vendors and contractor workforces
Advanced knowledge administering Okta, Google Workspace, Zoom, Slack, JAMF and various other SaaS tools and excellent communication and analytical skills with the ability to effectively prioritize and lead through complex situations
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$153,000—$269,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
Related keywords
IT OperationsSaaSOktaGoogle WorkspaceZoomSlackJAMFCSATSLAsLifecycle ManagementProcurementHelpdesk MetricsTechnical LeadershipCross-functional CollaborationHybrid WorkIT Infrastructure
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,154 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
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