Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arl…
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The Lobby Host is responsible for managing guest check-ins and check-outs, handling payments, and providing luggage and valet assistance. They act as the primary point of contact to ensure a welcoming atmosphere and resolve guest complaints professionally.
Requirements
Preferred experience in hospitality, retail, or service industries with the ability to lift 50lbs and stand for up to 6 hours. Proficiency in computer and typing skills is required.
Full job description
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…
The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.
Benefits
Medical, Dental, Vision
401K - after one year
Tuition Reimbursement
Responsibilities
Always treat guests with courtesy and respect in a variety of situations.
Honesty & Integrity.
Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.
Responds to guest complaints promptly and professionally.
Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.
Establishes and develops long term customer relationships providing value and profitability.
Enhances our guests’ stay by creating an inviting atmosphere.
Coordinates and multi-tasks job duties in an active environment.
Assists with summoning the third-party valet service to park guests’ vehicles.
Assists with summoning cabs for guests and clients.
Maintains eye contact with guests.
Usage of Guest’s name during conversation.
Always greets guests in a friendly manner.
Speaks in clear and discreet sentences.
Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
Opens vehicle doors and greet guests.
Uses the guest’s name whenever possible and maintains a professional demeanor at all times.
Check In and Check Out Services
Assists guests with kiosk check-in.
Enters information such as arrival alerts and messages.
Corrects inaccuracies and discrepancies on guest accounts.
Posts charges to guest accounts.
Completes daily high balance checks.
Checks groups and tours in and out.
Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.
Updates all guest profiles with correct billing information, preferences, special requests, etc.
Luggage Assistance
Assist arriving guests with luggage upon entering and exiting the building.
Escort guests to their room and handles luggage.
Secure and stores luggage for guests.
Retrieve luggage for departing guests.
Lifts luggage and uses bell carts to assist guests.
Arrival and Room Moves
Escort guests to their room with luggage.
Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.
Conduct guest’s orientation of outlets, fitness center, general area attractions, etc.
Coordinate with Front Desk in regards to room moves.
Guest Interactions
Maintains good posture when interacting and greeting guests.
Assists and coordinates with Front Desk for any special requests.
Familiarizes themselves with all VIPs and Arrivals
Assists with guest requests, errands, deliveries, etc.
Guest Store
General Store maintenance.
Conduct sales within the General Store.
Understand the product within the General Store and have the ability to speak to the product.
Report inventory monthly on all stock/product.
Guest Service Relations
Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)
Provides Concierge services to guests.
Investigates guest charges to resolve guest complaints.
Checks messages and mail.
Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.
Up-sell rooms where possible according to established procedures to maximize revenues.
Assists with guest luggage to and from the room when needed.
Deliver packages (mail, faxes etc.) to guest room when needed.
Assists in calling and retrieving cabs for guests upon request.
Any other requests of duties from management.
Reconciliation
Balance cash daily.
Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
Ensure all billing and paperwork is done in accordance with Accounting standards.
Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.
Cash Handling
Accept advance deposits for guests and posts the advance to guests’ accounts.
Makes change and balances the personal and/or individual floating bank.
Requirements
Minimum of Hospitality, Retail or Services related industries experience preferred
Must be able to stand for periods of time (Up to 6 hours)
Efficient in Computer and Typing Skills.
Ability to lift 50lbs
Compensation
24.50 - $25.50 Per Hour
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Arlo Hotels in NYC, Miami, Chicago and Washington DC to have everything you need to travel and do business your way.
Industry
Hospitality
Company size
201-500 employees
Founded
2016
Headquarters
New York, NY
LinkedIn followers
5,901
In the lifestyle hospitality industry, people make the difference. Arlo is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. We utilize state-of-the-art technology and time-tested management techniques to constantly improve our efficiency, and we approach each hotel in an innovative, resourceful and entrepreneurial manner.
Arlo Hotels specializes in mid to large scale Lifestyle Hotels in primary market locations. Our first two hotels opened in the fall of 2016 in New York City's SoHo and NoMad neighborhoods.
Offices: 261 Fifth Avenue, Suite 1802, New York, NY 10016, US · 11 East 31st Street, New York, NY 10016, US
Hospitality and Meetings and EventsResortsHospitalityHotel
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