New Orleans, Louisiana, United States · On-site
$13/hr–$14/hr
Join Our Team as a Guest Service Associate at HI USA New Orleans Hostel! Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant…
Skills: Customer Service, Communication Skills, Cash Handling, Conflict Resolution, Multi-tasking
Santa Monica, California, United States · On-site
$19/hr–$19/hr
Join Our Team as a Guest Service Associate at HI USA Santa Monica Hostel! Would you love to interact with travelers from all around the world and welcome them to your city? Join HI USA at our Santa Monica hostel, located…
Skills: Customer Service, Communication Skills, Cash Handling, Conflict Resolution, Multi-tasking
Santa Monica, California, United States · On-site
$19/hr–$20/hr
Join Our Team as a Guest Service Associate at HI USA Santa Monica Hostel! Would you love to interact with travelers from all around the world and welcome them to your city? Join HI USA at our Santa Monica hostel, located…
Skills: Customer Service, Communication Skills, Cash Handling, Conflict Resolution, Multi-tasking
Boston, Massachusetts, United States · On-site
$18/hr–$18/hr
Housekeeping Team Member (Part-Time) – HI USA Boston Hostel Are you someone who enjoys creating clean, welcoming spaces and being part of a global community? Join Hostelling International USA at our Boston hostel, …
Skills: Housekeeping, Sanitization, Laundry Management, Time Management, Attention To Detail
New Orleans, Louisiana, United States • On-site
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Manage the front desk by welcoming, registering, and orienting guests while handling reservations via phone, email, and online. Maintain hostel security, perform administrative bookkeeping, and assist with general maintenance tasks like cleaning and food preparation.
Requires a high school diploma or GED with a preference for candidates with customer service or hostelling experience. Must be able to work flexible shifts, including weekends and holidays, and be physically capable of lifting up to 50 pounds.
Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant New Orleans hostel, located in the heart of the city. We are currently accepting applications for a full time Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy.
Position Details:
Pay: $14.00
Shifts: Flexible availability to work a combination of AM and PM shifts required
Type: Full-time, benefit-eligible
Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).
Perks:
- Free stays at other HI USA hostels (subject to availability)
- Discounts on hundreds of brands
- On-the-job training
- Opportunities for growth within HI USA
- Friendly and inclusive work environment
Responsibilities:
- Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
-Handle individual and group reservationsvia telephone, email, or online
-Conduct hostel tours and gather guestfeedback
-Follow procedures to ensure the securityand safety of the hostel, guests, and staff
-Maintain shift reports,logs, and daily paperwork, including overnight fees, sales, and rentals
-Perform various tasks including laundry,cleaning, bookkeeping, and food preparation
-Provide information on HI memberships, the hostel, and local area to guests
-Promote HI USA's mission: “To help all, especially the young, gain a greaterunderstanding of the world and its people, through Hostelling"
-Positively represent HI USA to guests,callers, and local officials
-Provide overnight, on-call assistancefor emergencies
-Perform other duties as assigned by management
Skills/Qualifications:
- High school diploma or GED
-Preferred: Customer service experience, Hostelling experience, and the ability to speak a second language
-Excellent communication skills and ability to handle cash accurately
-Enjoy working with the public; able to calmly andprofessionally handle conflicts, guest issues,or emergencies
-Ability to multi-task in a fast-paced environment and work independently or aspart of a team
-Computer literacy (WINXP, MS Word, Excel, Outlook)
-Willingness to work evenings, weekends,and holidays as required
- Preferred: First aid and CPRcertification (training can be provided)
Physical Requirements:
- Regularly required to sit, use hands and arms
- Frequently required to stand, walk, talk, and hear
- Occasionally required to climb or balance
- Must be able to lift and move up to 50 pounds
- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
- Noise level in the work environment is usually moderate
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Make a Difference!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.
Want to see what a day in the life at HI USA looks like? Follow us on TikTok!
We speak different languages, but we're all in this together. Hostels were designed to lower the barriers to travel, because we believe travel fosters a deeper understanding of people, places, and the world around. It's our mission to promote a community of global citizens who have the wisdom and humanity to make the world a better place, and that's what makes hostels the first choice for experienced travelers. In hostels, you're more likely to meet someone from the other side of the world than someone from your hometown. Our shared kitchens, dining rooms and lounges ensure plenty of opportunities to connect with other travelers, and with hostel events and programs ranging from casual outings to rich cultural activities we help you get to know the destination as we do, beyond what you’ll find in guidebooks. The best part is you don't have to travel far or study abroad to experience hostels for yourself. Our affordable hostels are located in converted mansions, reinvented lighthouses and historic buildings reclaimed in the spirit of discovery and community all across the country. Hostelling International USA is a 501(c)(3) nonprofit membership organization founded in 1934 to promote international understanding of the world and its people through hostelling. HI USA, in cooperation with other national associations worldwide, belongs to Hostelling International. This global network offers thousands of hostels in nearly 80 countries.
Offices: 8455 Colesville Rd, Suite 1225, Silver Spring, Maryland 20910, US
We speak different languages, but we're all in this together. Hostels were designed to lower the barriers to travel, because we believe travel fosters a deeper understanding of people, places, and the world around. It's our mission to promote a community of global citizens who have the wisdom and humanity to make the world a better place, and that's what makes hostels the first choice for experienced travelers. In hostels, you're more likely to meet someone from the other side of the world than someone from your hometown. Our shared kitchens, dining rooms and lounges ensure plenty of opportunities to connect with other travelers, and with hostel events and programs ranging from casual outings to rich cultural activities we help you get to know the destination as we do, beyond what you’ll find in guidebooks. The best part is you don't have to travel far or study abroad to experience hostels for yourself. Our affordable hostels are located in converted mansions, reinvented lighthouses and historic buildings reclaimed in the spirit of discovery and community all across the country. Hostelling International USA is a 501(c)(3) nonprofit membership organization founded in 1934 to promote international understanding of the world and its people through hostelling. HI USA, in cooperation with other national associations worldwide, belongs to Hostelling International. This global network offers thousands of hostels in nearly 80 countries.
Offices: 8455 Colesville Rd, Suite 1225, Silver Spring, Maryland 20910, US
