Santa Monica, California, United States · On-site
$19/hr–$19/hr
Join Our Team as a Guest Service Associate at HI USA Santa Monica Hostel! Would you love to interact with travelers from all around the world and welcome them to your city? Join HI USA at our Santa Monica hostel, located…
Skills: Customer service, Communication skills, Cash handling, Multi-tasking, Computer literacy
Santa Monica, California, United States · On-site
Join Our Team as a Housekeeping Associate at HI Santa Monica Hostel! Would you love to interact with travelers from all around the world and ensure they have a clean and welcoming environment? Join Hostelling Internation…
Skills: Housekeeping, Cleaning, Laundry, Customer service, Attention to detail
New York, New York, United States · On-site
$20/hr–$23/hr
Join Our Team as a Bar Lead at HI USA New York City Hostel! As a Bar Lead, you’ll play a key role in supporting daily bar operations, special programming, and maintaining a clean, safe, and organized service area. …
Skills: Bartending, Inventory management, Team leadership, Scheduling, Customer service
New York, New York, United States · On-site
Join Our Team as a Housekeeping Associate at HI USA New York City Hostel! Would you love to interact with travelers from all around the world and ensure they have a comfortable stay? Join HI USA at our vibrant New York C…
Skills: Housekeeping, Cleaning, Laundry, Customer service, Attention to detail
Boston, Massachusetts, United States
$19/hr–$20/hr
Join Our Team as a Guest Service Supervisor at HI USA Boston Hostel! Love meeting travelers from around the world and creating unforgettable guest experiences? Hostelling International USA is looking for a Guest Services…
New York, New York, United States · On-site
Join Our Team as a Guest Service Associate at HI USA New York City Hostel! Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibra…
Skills: Customer Service, Communication Skills, Cash Handling, Conflict Resolution, Multi-tasking
Santa Monica, California, United States · On-site
Join Our Team as a Housekeeping Associate at HI LASanta Monica Hostel! Would you love to interact with travelers from all around the world and ensure they have a comfortable stay? Join HI USA at our Santa Monica hostel, …
Skills: Housekeeping, Cleaning, Laundry Operations, Customer Service, Attention To Detail
Boston, Massachusetts, United States · On-site
$18/hr–$18/hr
Housekeeping Team Member (Part-Time) – HI USA Boston Hostel Are you someone who enjoys creating clean, welcoming spaces and being part of a global community? Join Hostelling International USA at our Boston hostel, …
Skills: Housekeeping, Cleaning, Sanitization, Laundry, Time management
New York, New York, United States · On-site
$24/hr–$31/hr
Join Our Team as an Administrative Coordinator at HI USA New York City Hostel! Are you detail-oriented and eager to support the efficient operations of a dynamic hostel? Join Hostelling International USA at our vibrant N…
Skills: Bookkeeping, Administrative Support, Microsoft Word, Microsoft Excel, English Fluency
New York, New York, United States · On-site
Join Our Team as a Bartender at HI USA New York City Hostel! HI NYC hosts an exciting bar concept inside our historic hostel, designed to bring travelers and locals together in a fun, welcoming space. We’re looking…
Skills: Bartending, Customer Service, Interpersonal Skills, Cash Handling, Beverage Service
New Orleans, Louisiana, United States · On-site
$13/hr–$14/hr
Join Our Team as a Guest Service Associate at HI USA New Orleans Hostel! Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant…
Skills: Customer Service, Communication Skills, Cash Handling, Conflict Resolution, Multi-tasking
Boston, Massachusetts, United States · On-site
$18/hr–$18/hr
Housekeeping Team Member (Part-Time) – HI USA Boston Hostel Are you someone who enjoys creating clean, welcoming spaces and being part of a global community? Join Hostelling International USA at our Boston hostel, …
Skills: Housekeeping, Sanitization, Laundry Management, Time Management, Attention To Detail
Santa Monica, California, United States • On-site
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The Guest Service Associate is responsible for welcoming and registering guests, managing reservations, and providing local area information. They also perform operational tasks such as facility maintenance, shift reporting, and ensuring the safety and security of the hostel.
Candidates must have a high school diploma or GED and possess excellent communication and customer service skills. The ability to work flexible shifts, including weekends and holidays, and proficiency in basic computer software are required.
Would you love to interact with travelers from all around the world and welcome them to your city? Join HI USA at our Santa Monica hostel, located on vibrant 2nd Street! We are currently accepting applications for a part-time Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring guest interactions and the reception desk run smoothly, efficiently, and in accordance with hostel policy.
This position requires flexible availability. Ideal candidates are available to work a variety of shifts throughout the week, including both AM and PM shifts, as well as weekends and holidays as needed.
Position Details:
Pay: $19.80 per hour
Type: Part Time
Benefits: Sick leave, 403b + Company Match, and more (New Hire waiting periods apply)
Perks:
- Free parking
- Free stays at other HI USA hostels (subject to availability)
- Discounts on hundreds of brands
- On-the-job training
- Opportunities for growth within HI USA
- Friendly and inclusive work environment
Role Objectives & Responsibilities:
- Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
- Handle individual and group reservations via telephone, email, or online
- Conduct hostel tours and gather guest feedback
- Follow procedures to ensure the security and safety of the hostel, guests, and staff
- Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
- Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
- Provide information on HI memberships, the hostel, and local area to guests
- Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
- Positively represent HI USA to guests, callers, and local officials
- Provide overnight, on-call assistance for emergencies
- Perform other duties as assigned by management
Skills/Qualifications:
- High school diploma or GED
- Preferred: Customer service experience, hostelling experience, and the ability to speak a second language
- Excellent communication skills and ability to handle cash accurately
- Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
- Ability to multi-task in a fast-paced environment and work independently or as part of a team
- Computer literacy (WINXP, MS Word, Excel, Outlook)
- Willingness to work evenings, weekends, and holidays as required
- Preferred: First aid and CPR certification (training can be provided)
Physical Requirements:
- Regularly required to sit, use hands and arms
- Frequently required to stand, walk, talk, and hear
- Occasionally required to climb or balance
- Must be able to lift and move up to 50 pounds
- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
- Noise level in the work environment is usually moderate
- Requires the ability to work at a computer and view a screen for extended periods of time
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Make a Difference!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.
Want to see what a day in the life at HI USA looks like? Follow us on TikTok!
We speak different languages, but we're all in this together. Hostels were designed to lower the barriers to travel, because we believe travel fosters a deeper understanding of people, places, and the world around. It's our mission to promote a community of global citizens who have the wisdom and humanity to make the world a better place, and that's what makes hostels the first choice for experienced travelers. In hostels, you're more likely to meet someone from the other side of the world than someone from your hometown. Our shared kitchens, dining rooms and lounges ensure plenty of opportunities to connect with other travelers, and with hostel events and programs ranging from casual outings to rich cultural activities we help you get to know the destination as we do, beyond what you’ll find in guidebooks. The best part is you don't have to travel far or study abroad to experience hostels for yourself. Our affordable hostels are located in converted mansions, reinvented lighthouses and historic buildings reclaimed in the spirit of discovery and community all across the country. Hostelling International USA is a 501(c)(3) nonprofit membership organization founded in 1934 to promote international understanding of the world and its people through hostelling. HI USA, in cooperation with other national associations worldwide, belongs to Hostelling International. This global network offers thousands of hostels in nearly 80 countries.
Offices: 8455 Colesville Rd, Suite 1225, Silver Spring, Maryland 20910, US
We speak different languages, but we're all in this together. Hostels were designed to lower the barriers to travel, because we believe travel fosters a deeper understanding of people, places, and the world around. It's our mission to promote a community of global citizens who have the wisdom and humanity to make the world a better place, and that's what makes hostels the first choice for experienced travelers. In hostels, you're more likely to meet someone from the other side of the world than someone from your hometown. Our shared kitchens, dining rooms and lounges ensure plenty of opportunities to connect with other travelers, and with hostel events and programs ranging from casual outings to rich cultural activities we help you get to know the destination as we do, beyond what you’ll find in guidebooks. The best part is you don't have to travel far or study abroad to experience hostels for yourself. Our affordable hostels are located in converted mansions, reinvented lighthouses and historic buildings reclaimed in the spirit of discovery and community all across the country. Hostelling International USA is a 501(c)(3) nonprofit membership organization founded in 1934 to promote international understanding of the world and its people through hostelling. HI USA, in cooperation with other national associations worldwide, belongs to Hostelling International. This global network offers thousands of hostels in nearly 80 countries.
Offices: 8455 Colesville Rd, Suite 1225, Silver Spring, Maryland 20910, US
