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Lead the main floor sales experience by driving department performance and fostering a customer-first culture. Oversee merchandise operations, manage departmental budgets, and collaborate with buyers and client development leads to execute growth strategies.
Requires a 4-year degree and 4-6 years of relevant experience in luxury retail or fashion. Must have a proven track record of leading high-performing teams and proficiency in MS Office.
WHO WE ARE:
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.
YOU WILL BE:
The Sales Experience Manager, Main Floor leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination & Graciousness. Driving department performance, partnering across teams, and inspiring a high-performing, customer-first culture, this leader ensures seamless sales experience representing Bergdorf Goodman.
WHAT YOU WILL DO:
Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to both BG and the vendor
Increase sales growth and overall department performance with company vision and values, partnering with leaders
Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication
Lead team execution across department functions, identifying and addressing risks or roadblocks
Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects
Partner with Buyers to review business performance and implement action plans to improve results
Collaborating with Client Development Leads to establish and execute client engagement strategies
Analyze customer behavior, trends, and feedback—both internal and external—to inform and adapt department strategies (e.g., focus programs)
Plan and manage the departmental budget, ensuring adherence to expense guidelines while maximizing revenue
Enforce audit compliance and uphold department and stockroom operational controls.
Lead, develop, and manage team performance to achieve business and service objectives
WHAT YOU WILL BRING:
4–6 years of relevant experience, in luxury retail or fashion
4-year degree
Proven track record of achieving business goals
Experience in building, leading, motivating, and coaching high-performing teams
A collaborative, “win together” mindset
Basic proficiency with MS Office Product Suite, advanced proficiency preferred
Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
Flexibility to work evenings, weekends, and holidays
Comfortable working in a remote environment
YOUR LIFE AND CAREER AT BERGDORF GOODMAN:
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
SALARY AND OTHER BENEFITS:
The starting salary is between $97,508.75 - $117,010.49. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.
[This position is also eligible for [bonus] [long-term incentive compensation awards].]
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Saks Global. We look forward to reviewing your application.
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
Connecting Customers to Inspiring Luxury Fashion
Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of extraordinary stores across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Exemplar Luxury Group (formerly Saks Global), the luxury collective uniting coveted brands with unrivaled customer experiences. Interested in joining our team shaping the future of luxury retail? Explore exciting career opportunities with us here: https://careers.saksglobal.com/us/en/.
Offices: 225 Liberty Street, New York, NY 10281, US
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