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$96k–$120k/yr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Life insurance, Health savings account (HSA), Commuter spending accounts
Posted 13d ago
~40 hrs/week
Responsibilities
The Service Manager II oversees the daily performance of server teams to ensure exceptional guest experiences and adherence to brand standards. They are responsible for training staff, managing labor costs, and maintaining a professional work environment.
Requirements
Candidates must have a high school diploma and at least 5 years of restaurant management experience in casual or upscale dining. Physical ability to stand for long periods and lift over 20 lbs is required.
Full job description
LOCATION:Manhattan - Paramount Plaza - 1633 Broadway New York, 10019
SALARY RANGE FOR SERVICE MANAGER II: $96,200-$120,200 annual base salary
The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
BENEFITS FOR SERVICE MANAGER II:
Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
Paid Sick Leave (PSL) to care for your health or loved ones
Quarterly Wellness Days - extra time off to recharge every season
Opportunities for growth; we love promoting within!
JOB PURPOSE:
The Service Manager II is responsible for overseeing the daily performance of the server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision.
JOB RESPONSIBILITIES:
Ensure servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
Train and coach servers for performance excellence. Model company values and standards in all interactions.
Set clear goals for the server team. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
Partner with other FOH leadership to maximize server productivity and manage labor costs. Manage call-outs and shift coverage while maintaining service excellence.
Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.
JOB REQUIREMENTS FOR SERVICE MANAGER II:
High school diploma or equivalent.
5+ years restaurant management experience in casual or upscale casual dining.
1+ years of restaurant lead or supervisory experience preferred.
Ability to stand for long periods of time.
Ability to lift 20+ lbs.
Comfortable with being exposed to hot and cold temperatures.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally
Equal Opportunity Employer: Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws. U.S. Employment Eligibility: In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.
Din Tai Fung (DTF), a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, DTF was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 166 locations in 14 countries worldwide.
Since its founding, DTF has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 18 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.
Offices: 400 S Baldwin Ave, Unit 231, Arcadia, California 91007, US · 177 Caruso Ave, Glendale, CA 91210, US · 3333 Bristol St, Space 2071, Costa Mesa, CA 92626, US · 2855 Stevens Creek Blvd, Santa Clara, CA 95050, US · 10250 Santa Monica Blvd, Ste 2400, Los Angeles, California 90067, US
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Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
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