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Skills: Inside Sales, Customer Service, Patient Services, Microsoft Office, Google Suite
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The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the righ…
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New York, New York, United States · On-site
Settle into the heart of Times Square. The perfect setting for any occasion, the Broadway Lounge and Revel & Rye offer bold New York flavors, floor-to-ceiling windows, and bustling views under the lights of Times Square,…
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New York, New York, United States · On-site
Settle into the heart of Times Square. The perfect setting for any occasion, the Broadway Lounge and Revel & Rye offer bold New York flavors, floor-to-ceiling windows, and bustling views under the lights of Times Square,…
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New York, New York, United States · Remote OK
$115k–$135k/yr
At Fifth Element, we’re looking for a personable, proactive Account Supervisor to keep things moving and clients feeling confident. You’ll lead day-to-day relationships, steer projects from kickoff through delivery, and …
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New York, New York, United States · On-site
SAGO is Aa global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and SAGO is continuously reaching new heights, redefining our soluti…
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New York, New York, United States · On-site
The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable techn…
Skills: Patient Fitting, Patient Education, Clinical Care, Cardiac Device Management, Interpersonal Communication
New York, New York, United States · On-site
$17/hr–$19/hr
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New York, New York, United States · On-site
$93k–$170k/yr
The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the righ…
Skills: Client Relationship Management, Team Leadership, Strategic Advising, People Management, Revenue Growth
New York, New York, United States · On-site
One Federal Solution is seeking Credentialing Specialists to support a large federal identity credentialing program. The Credentialing Specialist will perform credential enrollment, issuance, activation, inventory manage…
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New York, New York, United States · On-site
$23/hr–$30/hr
The Schwarzman Animal Medical Center, the world's largest non profit animal hospital is seeking a full time Emergency Services Coordinator which will be responsible for providing clerical support to the Emergency Service…
Skills: Clerical Support, Customer Service, Patient Registration, Medical Records Management, Triage
New York, New York, United States · Hybrid
$70k–$100k/yr
We are seeking an Installation Field Service Technician to join our growing U.S. Service team at Bluefors. In this role, you will lead the installation and commissioning of our industry-leading dilution refrigerator syst…
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New York, New York, United States · On-site
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Skills: Coaching, Mentoring, Customer Service, Cash Handling, Cash Reconciliation
New York, New York, United States · Remote OK
$120k–$150k/yr
Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversati…
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New York, New York, United States · On-site
Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide ran…
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New York, New York, United States · On-site
Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. (At other brands, you might see similar roles called Sales Associate.) In su…
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New York, New York, United States · Remote OK
$123k–$181k/yr
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New York, New York, United States · On-site
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Skills: Customer Experience, Retail Sales, Inventory Management, Cashiering, Communication
New York, New York, United States · Hybrid
$144k–$256k/yr
American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle networks. As part of the Consumer Services Group, the Travel & Lifestyle Services (TLS) busi…
Skills: Digital Product Management, Customer Experience Design, Strategic Planning, Digital Transformation, Personalization Strategies
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The associate serves as the primary point of contact for new patients, handling inquiries, scheduling appointments, and educating patients on services. They are also responsible for insurance verification and maintaining patient records in EMR and CRM systems.
Candidates must have at least one year of experience in inside sales or customer service and proficiency in Microsoft Office and Google Suite. A college diploma is preferred, along with experience in medical terminology and Salesforce.
At Viva Eve, we’re redefining women’s healthcare by combining compassion, expertise, and innovation. Our mission is to create an experience where every woman feels cared for, informed, and empowered. We live by our core values every day:
Take care of each other
Exceed patients’ expectations
Quality in everything we do
Small details are huge
Pay it forward
If you share our passion for exceptional patient care and want to join a team that brings these values to life, we’d love to meet you.
As the Call Center Associate, you serve as the voice of Viva Eve, becoming the initial touchpoint for our patients. Your role is pivotal in helping them comprehend our unique offerings and in preparing them for a healthcare experience that is unparalleled. Stationed at our state-of-the-art OBGYN office in Forest Hills, the ideal candidate embodies professionalism, dedication, and collaborative spirit.
Title: Call Center Associate
Department: New Patient Call Center
Reports to: Call Center & Patient Concierge Sales Manager
Location & Schedule:
Schedule: Monday through Saturday, with shifts from 8 a.m. to 4 p.m. or 11 a.m. to 7 p.m. Open availability is required.
Location: Forest Hills, NY - 108-16 63rd Rd, Forest Hills, NY 11375
Compensation: $18-$22 Per Hour.
Comprehensive benefits: PTO (Paid Time Off), 401(k), Medical, Dental, Vision Insurance, and Pre-tax Commuter benefits.
Additional perks: Employee Assistance Programs
Please note: Applicants must be currently authorized to work in the United States on a full-time basis. The Company is unable to provide immigration sponsorship or other support for work authorization for this position, either now or in the future.
Facilitate new patients with forms and inquiries prior to their first appointment.
Engage with patients who missed or canceled their appointments.
Address and resolve concerns and questions of new patients.
Handle phone inquiries from new patients and serve as the central contact for business-related calls across our locations.
Assist in scheduling appointments for new patients.
Educate new patients about our services, insurance policies, operational hours, and other pertinent details.
Follow up with inbound leads promptly.
Interact courteously and professionally with patients over the phone.
Efficiently utilize Electronic Medical Records (EMR) and Salesforce to record patient details.
Collaborate with our team and insurance providers to obtain authorizations and verify insurance.
Document patient referrals in our EMR and CRM systems (AthenaOne and Salesforce)
Undertake general clerical tasks and demonstrate the utmost professionalism in handling confidential information.
Uphold HIPAA compliance consistently.
Minimum of 1 year of experience in inside sales, customer service, patient services, or similar roles is required.
College or Junior College Diploma or equivalent is preferable.
Proven ability to communicate effectively across different experience levels, backgrounds, and cultures.
Proficiency in Microsoft Office and Google Suite required.
Exceptional multitasking and organizational skills.
Adaptable, versatile, and willing to work in an evolving environment.
Experience with EMR/EHR systems, particularly AtheaOne.
Familiarity with medical terminology and prior experience with insurance verification.
Bilingual capabilities and CRM experience, particularly Salesforce.
Viva Eve is an equal opportunity and affirmative action employer. We are committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law. We comply with all applicable federal, state, and local laws.
Viva Eve, The Women’s Health Experts & The Fibroid Experts™ - since 2015
Viva Eve - The Women's Health Experts & The Fibroid Experts™ is NYC's most integrated women’s health care experience. We know that so many women are unhappy going to typical clinics with rushed doctors and unhelpful staff. Some offices even send patients to a different location for every test, such as ultrasounds or bloodwork, without thinking about what’s easiest for patients. We couldn't find it - so we built it. From Ob/Gyn, Advanced GYN Surgery, and Fibroid Care, to Nutrition & Dermatology treatments, we are your women’s health experts. Our purpose is to empower women to take control of their own health. Our core difference is in-depth, personalized experience coupled with a warm, welcoming environment, designed around you, the patient. With a team of multi-disciplinary specialists, led by your women’s health doctor who understands your history and goals, you no longer have to go to extraordinary lengths to receive answers about your health. If you (or a woman you know) has ever felt misunderstood, dismissed, or unheard during her healthcare journey, know that we're here to listen, educate and empower every patient. Join Viva Eve and get the care you truly deserve.
Offices: New York, NY, US · 108-18 63rd Rd,, Forest Hills, NY 11375, US · 25-15 Crescent St, Astoria, New York 11102, US
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