Woodbridge Township, New Jersey, United States · Remote Solely
POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisf…
Skills: Customer Success, Operational Delivery, Strategic Leadership, Quantitative Research, Insight Communities
Los Angeles, California, United States · On-site
SAGO is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and SAGO is continuously reaching new heights, redefining our solutio…
Skills: Hospitality, Customer Service, Communication, Multitasking, Microsoft Office
New York, New York, United States · On-site
SAGO is Aa global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and SAGO is continuously reaching new heights, redefining our soluti…
Skills: Verbal Communication, Written Communication, Interpersonal Skills, Multitasking, Microsoft Office
New York, New York, United States · On-site
$40/hr–$42/hr
Sago is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutio…
Skills: UX Research, Team Leadership, Operational Oversight, Data Quality Management, Stakeholder Management
New York, New York, United States · On-site
Sago is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutio…
Skills: UX Research, Data Collection, Participant Coordination, Lab Operations, Technical Troubleshooting
New York, New York, United States · On-site
$45/hr–$50/hr
Sago is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutio…
Skills: Program Management, Research Operations, People Leadership, Client Relationship Management, Workforce Scheduling
Gurugram, Haryana, India · Hybrid
End to end responsibility to efficiently manage online data collection projects for multiple accounts and maintaining/growing positive relationship with internal teams, clients, and vendors. KEY JOB RESPONSIBILITIES: · E…
Skills: Project Management, Data Collection, Market Research, Vendor Management, Client Relationship Management
Iselin, New Jersey, United States · Remote OK
Lead the delivery of passive metering and insights communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience. Manag…
Skills: Passive Metering, Client Relationship Management, Team Leadership, Market Research, Research Design
New York, New York, United States · On-site
SAGO is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and SAGO is continuously reaching new heights, redefining our solutio…
Skills: Verbal Communication, Written Communication, Interpersonal Skills, Multitasking, Microsoft Office
St. Louis, Missouri, United States · On-site
Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to s…
Skills: Subject Recruitment, Informed Consent, Study Documentation, Interviewing, Scheduling
Orlando, Florida, United States · On-site
Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to s…
Skills: Subject Recruitment, Informed Consent, Study Documentation, Interviewing, Scheduling
Philadelphia, Pennsylvania, United States · On-site
Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to s…
Skills: Subject Recruitment, Informed Consent, Study Documentation, Interviewing, Scheduling
Dallas, Texas, United States · On-site
Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to s…
Skills: Subject Recruitment, Informed Consent, Study Documentation, Interviewing, Scheduling
Atlanta, Georgia, United States · On-site
Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to s…
Skills: Subject Recruitment, Informed Consent, Study Documentation, Interviewing, Scheduling
United States · Remote OK
POSITION SUMMARY: As a Product Manager, you will be responsible for helping develop and grow our product offerings. You will work cross-functionally to support innovation and contribute to the end-to-end product life cyc…
Skills: Product Management, Agile Methodologies, Stakeholder Management, Product Roadmap Development, Backlog Management
Baltimore, Maryland, United States · On-site
Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to s…
Skills: Interpersonal Skills, Attention To Detail, Study Protocol Adherence, Subject Recruitment, Informed Consent
Baltimore, Maryland, United States · On-site
Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to s…
Skills: Staff Supervision, Regulatory Compliance, Protocol Execution, Investigational Product Control, Clinical Research
Phoenix, Arizona, United States · On-site
Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to s…
Skills: Subject Recruitment, Informed Consent, Study Documentation, Interpersonal Skills, Attention To Detail
Managua, Managua, Nicaragua · Hybrid
Sago is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutio…
Skills: Technical Support, Hardware Troubleshooting, Software Troubleshooting, Microsoft 365, Active Directory
India · Remote Solely
We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're …
Skills: Customer Service, Inbound/Outbound Calling, Phone Etiquette, Verbal Communication, Written Communication
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The VP of Customer Success will lead and scale the Customer Success and Operational Delivery functions to drive client satisfaction, retention, and profitable growth. They will collaborate cross-functionally to optimize delivery processes, manage budgets, and mentor a high-performing team.
Candidates must have 15+ years of progressive leadership experience in Customer Success, Operations, or Market Research. A bachelor's degree is required, with a master's degree preferred, alongside deep knowledge of quantitative research methodologies and financial management.
The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.
The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.
Education
Experience
Currently candidates will be considered from the US or Canada.
Today’s markets demand new research methods. Sago, formerly Schlesinger Group, is the global research and data partner that connects business questions to human answers. Backed by our history, global reach, and innovative spirit, our adaptive solutions enable organizations to move beyond buyer data spreadsheets and make confident decisions. When businesses have questions, we find answers. We help you understand your customers as people — their wants, needs and pain points. And we’re a committed partner that works with you to define your needs. Our comprehensive suite of qualitative and quantitative capabilities equips our team to create custom-made solutions that provide extensive audience access and deliver the data you need to better serve consumers. After 55+ years in market research, our experience and stability support reliable offerings that grow your customer knowledge base, and our commitment to continuous improvement drives us to pioneer new paths in a rapidly evolving industry. Our range of solutions and expertise is constantly expanding, but our focus remains the same: people. Ready for answers? Just say go. #Sago. [email protected] #mrx #restech #marketresearch
Offices: 101 Wood Ave S, Suite 501, Iselin, New Jersey 08830, US · Toronto, CA · Barcelona, ES · Paris, FR · London, GB
Today’s markets demand new research methods. Sago, formerly Schlesinger Group, is the global research and data partner that connects business questions to human answers. Backed by our history, global reach, and innovative spirit, our adaptive solutions enable organizations to move beyond buyer data spreadsheets and make confident decisions. When businesses have questions, we find answers. We help you understand your customers as people — their wants, needs and pain points. And we’re a committed partner that works with you to define your needs. Our comprehensive suite of qualitative and quantitative capabilities equips our team to create custom-made solutions that provide extensive audience access and deliver the data you need to better serve consumers. After 55+ years in market research, our experience and stability support reliable offerings that grow your customer knowledge base, and our commitment to continuous improvement drives us to pioneer new paths in a rapidly evolving industry. Our range of solutions and expertise is constantly expanding, but our focus remains the same: people. Ready for answers? Just say go. #Sago. [email protected] #mrx #restech #marketresearch
Offices: 101 Wood Ave S, Suite 501, Iselin, New Jersey 08830, US · Toronto, CA · Barcelona, ES · Paris, FR · London, GB
