COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new pos…
Skills: Order Management, Supply Chain Operations, Customer Service, Logistics, Problem Solving
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LLOYD'S REGISTER QUALITY ASSURANCE LIMITED
Business Support Advisor
Mumbai, Maharashtra, India · On-site
Mid level
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Programme Coordinator, Trustlaw-Thomson Reuters Foundation
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 2d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The specialist will manage day-to-day customer operations, including order processing and service issue resolution. They will collaborate with sales, supply chain, and logistics teams to improve process efficiency and customer satisfaction.
Requirements
Candidates must hold a bachelor's degree in a relevant field and possess 3-5 years of experience in customer operations or supply chain. Proficiency in Microsoft Office and strong communication and problem-solving skills are required.
Full job description
COMPANY OVERVIEW
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.


OVERVIEW
Own day-to-day customer operations for assigned General Mills customers, serving as a key contact for order management and service issue resolution. Partner with Field Sales, Supply Chain, logistics teams, and customer representatives to resolve issues accurately, maintain service levels, and improve end-to-end process efficiency. This role offers the opportunity to make a direct impact on customer experience and supply chain performance. This job requires to work in 3.30PM-12:30AM shift.
KEY ACCOUNTABILITIES
• Manage customer orders and related transactions accurately and within defined service timelines.
• Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds.
• Respond to customer inquiries through phone, email, and chat with clear, professional communication and timely follow-through.
• Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution.
• Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends.
• Collaborate with Field Sales, Supply Chain, logistics, and customer teams to improve processes, efficiency, and customer satisfaction.
MINIMUM QUALIFICATIONS
• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• 3–5 years of experience in customer operations, order management, customer service, or supply chain operations.
• Working knowledge of Microsoft Office and customer relationship or order management systems.
• Strong communication, problem-solving, prioritization, collaboration, adaptability, and follow-through skills.
• Individual contributor role; people-management experience is not required.
PREFERRED QUALIFICATIONS
• 5–7 years of relevant experience, preferably in a consumer goods or supply chain environment.
• Experience using operational data to identify root causes and deliver process improvements.
• Experience working with cross-functional or global teams across time zones.


ELIGIBILITY
Applicants must meet minimum age qualifications in the country in which the job is located.
We exist to make food the world loves. But we do more than that. General Mills is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best—bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
Offices: One General Mills Boulevard, Minneapolis, Minnesota 55426, US
Food ProductionMarketingConsumer Packaged Goodsand CPGSnack FoodFood DeliveryDairyFood and BeverageWholesaleTobacco
How many Customer Service & Support jobs are open in Mumbai, India right now?
There are currently 1,131 open customer service & support positions in Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mumbai, India?
Companies currently hiring include Kotak Mahindra Bank, HSBC, Digitide, Marriott International Hotels, Inc., Accor, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mumbai, India?
Yes — 126 of the 1131 open customer service & support positions offer remote or hybrid work (22 remote, 104 hybrid).
How do I apply for Customer Service & Support jobs in Mumbai, India?
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