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Full-time
bachelor degree
Posted 2d ago
~40 hrs/week
Responsibilities
The Application Operations Engineer is responsible for managing L2/L3 functional incidents, performing incident and problem management, and implementing permanent fixes. They also coordinate change requests, monitor application performance, and execute disaster recovery and backup procedures to ensure service availability.
Requirements
Candidates must hold a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. They are required to have significant experience in enterprise application operations, including incident management, change management, and performance monitoring.
Full job description
Job Summary
We are looking for an experienced Application Operations Engineer to support the stability, availability, performance, and continuous improvement of enterprise applications. The role covers application operations across incident, problem, change, release, backup/recovery, disaster recovery, and service improvement activities.
Key Responsibilities
Manage L2/L3 functional incidents, including participation in incident bridges and escalation management.
Perform incident and problem management, including incident trend analysis and implementation of permanent fixes.
Develop and manage Service Improvement Plans.
Support release schedule and planning activities.
Plan and coordinate Change Requests (CRs), including risk and impact assessments.
Perform application-layer change implementation and conduct post-implementation reviews.
Handle application configuration requests.
Monitor application performance and availability.
Perform event correlation and investigate application-related events.
Manage application capacity and performance.
Develop and test application recovery procedures.
Configure application backups and execute application and data restores.
Participate in and execute Disaster Recovery (DR) tests.
Perform OS, database, and middleware hardening activities.
Apply patches and updates to application components.
Maintain accurate CMDB records for application components.
Collaborate with relevant technical teams to ensure application stability and service availability.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Relevant experience in Application Operations / Application Support in an enterprise environment.
Strong hands-on experience with L2/L3 application incident and problem management.
Experience with change management, release planning, and application-layer change implementation.
Experience conducting risk and impact assessments for application changes.
Hands-on experience with application performance and availability monitoring and event correlation.
Experience with application backup, restore, and recovery procedures.
Experience participating in or executing Disaster Recovery (DR) tests.
Good understanding of OS, database, and middleware hardening and patching.
Experience with capacity and performance management.
Experience maintaining CMDB application component records.
Strong troubleshooting, analytical, escalation management, and communication skills.
Ability to work with multiple technical teams during major incidents and incident bridges.
Welcome to DeepSource, your premier partner for comprehensive IT and AI services.
At DeepSource, we excel in connecting businesses with top-tier multilingual talent, specializing in Information Technology and Artificial Intelligence. Our expertise lies in sourcing highly skilled professionals and providing tailored talent solutions that enable companies to accelerate growth, drive innovation, and embrace digital transformation.
As your trusted partner, DeepSource empowers you to find the right talent and harness AI-driven solutions, ensuring your business remains competitive and agile in today’s dynamic digital landscape.
Offices: Friedrichstraße 114a, Berlin, BE 10117, DE · Block CVL01, SRTI Park, Sharjah, AE · 8884 airport road, Roshan Front, Riyadh, Riyadh 13413, SA · Rayhana Plaza Tower B, Zahraa Al-Maadi, Cairo, EG · 18 Alaal Ben Abdallah Residence, Fes, MA
AIOutsourceComputer VisionDeep LearningNLPArtificial IntelligenceSoftware DevelopmentNatural Language ProcessingRecruitment Outsourcing
Welcome to DeepSource, your premier partner for comprehensive IT and AI services.
At DeepSource, we excel in connecting businesses with top-tier multilingual talent, specializing in Information Technology and Artificial Intelligence. Our expertise lies in sourcing highly skilled professionals and providing tailored talent solutions that enable companies to accelerate growth, drive innovation, and embrace digital transformation.
As your trusted partner, DeepSource empowers you to find the right talent and harness AI-driven solutions, ensuring your business remains competitive and agile in today’s dynamic digital landscape.
Offices: Friedrichstraße 114a, Berlin, BE 10117, DE · Block CVL01, SRTI Park, Sharjah, AE · 8884 airport road, Roshan Front, Riyadh, Riyadh 13413, SA · Rayhana Plaza Tower B, Zahraa Al-Maadi, Cairo, EG · 18 Alaal Ben Abdallah Residence, Fes, MA
AIOutsourceComputer VisionDeep LearningNLPArtificial IntelligenceSoftware DevelopmentNatural Language ProcessingRecruitment Outsourcing