Customer Service & Support Jobs in Mumbai, India (Now Hiring) — 1,131 open — Page 5

o Handle collections for the assigned area and achieve collection targets on various parameters like resolution,  flows, credit cost and roll rates (depending on the bucket)
o Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it.
o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts
o Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers.
o Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
o Build relationships with key clients to ensure timely collections are made  and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
o Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
o Allocate work to the field executives  and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts
o Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company

Qualification : Post Graduate/Graduate in any discipline