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Customer Service & Support Jobs in Gurugram, India (Now Hiring) — 339 open

Genpact logoGenpact

Engineer - Application Support S 4A

Gurugram, Haryana, India · On-site

Mid level$750M raised

Engineer - Application Support S Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at th…

Skills: Agile Methodology, Collaboration Tools, Design Thinking, Executive Presence, ITIL Framework

Genpact logoGenpact

Engineer - Application Support S 4A

Gurugram, Haryana, India · On-site

Mid level$750M raised

Engineer - Application Support S Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at th…

Skills: Agile Methodology, Collaboration Tools, Design Thinking, Executive Presence, ITIL Framework

Google logoGoogle

Quality Control Manager, Customer Support, gTech Ads

Gurugram, Haryana, India · On-site

Senior$26M raised

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in a customer or client-facing role supporting ads quality. 5 years of experience building relationships with stakeholde…

Skills: Quality Control, Stakeholder Management, Process Improvement, Data Analysis, SQL

Ericsson logoEricsson

Support Engineer - 5G Core (UDM)

Gurugram, Haryana, India · On-site

Senior+$1.8B raised

Grow with us About this opportunity: The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The s…

Skills: 5G Core, User Data Management, Troubleshooting, Log Analysis, OpenStack

Ericsson logoEricsson

Incident Manager

New Delhi, Delhi, India · On-site

Mid level$1.8B raised

Join our Team About this opportunity: We are in search of a dynamic Incident Manager to join our ranks. The core purpose of this role is to oversee the implementation of changes within our customer infrastructure. This i…

Skills: Incident Management, ITIL, eTOM, Service Management, Leadership

NTT DATA North America logoNTT DATA North America

Business Support Analyst

Gurugram, Haryana, India · On-site

Mid level

About NTT DATA: With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. I…

Skills: Sales, Coaching, Mentoring, Objection Handling, Communication Skills

NTT DATA North America logoNTT DATA North America

Business Support Senior Assoc

Gurugram, Haryana, India · On-site

Entry level

About NTT DATA: With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. I…

Skills: Outbound Sales, Consultative Selling, English Communication, CRM Handling, Objection Handling

NTT DATA North America logoNTT DATA North America

Business Support Associate

Gurugram, Haryana, India · On-site

Entry level

About NTT DATA: With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. I…

Skills: Outbound Sales, Consultative Selling, English Communication, CRM Handling, Active Listening

Netomi logoNetomi

Agentic Senior Solution Engineer

Gurugram, Haryana, India · Remote OK

Senior$217M raised

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation a…

Skills: AI Architecture, Pre-sales Engineering, Prompt Design, Workflow Orchestration, REST APIs

NTT DATA North America logoNTT DATA North America

BPO Supervisor

Gurugram, Haryana, India · On-site

Senior

About NTT DATA: With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. I…

Skills: Leadership, Team Management, Sales KPIs, Forecasting, Coaching

RBS logoRBS

Customer Service & Operations Analyst

Gurugram, Haryana, India · On-site

Mid level

Join us as a Customer Service & Operations Analyst We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and bus…

Skills: Interpersonal Skills, Customer Service, Industry Knowledge, Organizational Skills, Stakeholder Management

RBS logoRBS

Customer Service & Operations Credit Analyst

Gurugram, Haryana, India · On-site

Mid level

Join us as a Customer Service & Operations Credit Analyst We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding cus…

Skills: Credit Operations, Customer Service, Stakeholder Management, Credit Evaluation, Loan Application Review

JLL logoJLL

Consultant

Gurugram, Haryana, India · On-site

Senior

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …

Skills: SharePoint, Power Apps, Power BI, ServiceNow API, ITIL

NTT DATA North America logoNTT DATA North America

Business Support Associate

Gurugram, Haryana, India · On-site

Entry level

About NTT DATA: With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. I…

Skills: Outbound Sales, Consultative Selling, English Communication, CRM Handling, Active Listening

NTT DATA North America logoNTT DATA North America

BPO Business Support Associate

Gurugram, Haryana, India · On-site

Entry level

About NTT DATA: With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. I…

Skills: Outbound Sales, Consultative Selling, English Communication, CRM Handling, Active Listening

NTT DATA North America logoNTT DATA North America

Business Support Senior Analyst

Gurugram, Haryana, India · On-site

Mid level

About NTT DATA: With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. I…

Skills: Sales, Coaching, Mentoring, Objection Handling, Communication Skills

RBS logoRBS

Customer Service & Operations Analyst DSARS

Gurugram, Haryana, India · On-site

Mid level

Join us as a Customer Service & Operations Analyst for DSARs We’ll look to you to respond to Data Subject Access Requests (DSARs) from customers promptly within in agreed timelinesThis is an opportunity to make a positiv…

Skills: GDPR, Data Subject Access Requests, Data Protection Act 2018, Analytical Skills, Data Architecture

VRINDA INTERNATIONAL logoVRINDA INTERNATIONAL

RPA Developer (Support) – Blue Prism

Gurugram, Haryana, India · On-site

$1600k–$1800k/yr

Senior

Urgent Hiring – RPA Developer (Support) – Blue Prism Experience: 4–6 Years Location: Gurgaon (Onsite) Notice Period: Immediate Joiners to 10 Days Max (Serving Notice Candidates) Prior MNC Experience Preferred Budget: ₹16…

Skills: Blue Prism, Process Studio, Object Studio, Work Queues, Control Room

NTT DATA North America logoNTT DATA North America

BPO Business Support Senior Associate

Gurugram, Haryana, India · On-site

Mid level

About NTT DATA: With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. I…

Skills: Outbound Sales, Consultative Selling, English Communication, CRM Handling, Objection Handling

NTT DATA North America logoNTT DATA North America

BPO Business Support Senior Associate

Gurugram, Haryana, India · On-site

Mid level

About NTT DATA: With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. I…

Skills: Outbound Sales, Consultative Selling, English Communication, CRM Handling, Active Listening

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Showing 1–20 of 339

Genpact logo

Engineer - Application Support S 4A

Genpact

Gurugram, Haryana, India • On-site

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Mid level

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  • Full-time
  • bachelor degree, postgraduate degree, professional certificate
  • Mentorship, Learning Opportunities
  • Posted 9h ago
  • Apply by Jul 30
  • ~40 hrs/week

Responsibilities

Monitor and maintain application performance while troubleshooting technical issues and system errors. Collaborate with developers to implement fixes and provide training and support to end-users.

Requirements

Requires a bachelor's or master's degree in Computer Engineering, Computer Science, Information Technology, or Software Engineering. Proficiency in ITIL, RPA, and Unix Shell Scripting is expected along with relevant technical certifications.

Full job description

Engineer - Application Support S

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Monitor and maintain the performance of applications; • Troubleshoot and resolve any technical issues or system errors; • Collaborate with developers to implement fixes and enhancements; • Document processes and procedures for future reference; • Provide training and support to end-users on application functionality; • Participate in the testing and deployment of new applications or updates; • Ensure compliance with security and data protection policies. • Monitor and maintain the performance of applications; • Troubleshoot and resolve any technical issues or system errors; • Collaborate with developers to implement fixes and enhancements; • Document processes and procedures for future reference; • Provide training and support to end-users on application functionality; • Participate in the testing and deployment of new applications or updates; • Ensure compliance with security and data protection policies.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

CompTIA A+ - New HorizonsNew Horizons, Comptia Server+ - ComptiaComptia, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco, Microsoft Office Specialist MS Access - MicrosoftMicrosoft

Required Skills

Agile Methodology, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, Personal Effectiveness, Process Automations, Release Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support S

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 

Related keywords

Application SupportAI GigafactoryAgentic AICompTIA A+CompTIA Server+ITIL FoundationMicrosoft 365Microsoft AccessAgileRPAUnix Shell ScriptingProcess IntelligenceRelease ManagementTechnical SupportSoftware Engineering

About Genpact

LinkedInVisit site
Industry
Business Consulting and Services
Company size
10,001+ employees
Headquarters
New York, NY
LinkedIn followers
5,803,014
Total funding
$750M

Genpact is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at www.genpact.com and on the following social handles: X: https://twitter.com/genpact Facebook: https://www.facebook.com/ProudToBeGenpact/ Instagram: https://www.instagram.com/genpact_global/ YouTube: https://www.youtube.com/@GenpactGlobal ** Beware of fake offers** Genpact never requires applicants to pay to be part of our hiring process. If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam. For more information on careers at Genpact, please visit us at https://www.genpact.com/careers

Offices: 1155, Avenue of the Americas, 4th Floor,, New York, NY 10036, US · 251 Avenida Lerdo Norte, Cd. Juarez, Chihuahua CP32000, MX · GE Building No. 5, Software Park Road, Dalian Software Park, Dalian, Liaoning 116023, CN · Genpact Towers, DLF-Phase 5, Sector 53, Gurgaon, Haryana 122002, IN · 99 Surya Park, Electronics City, Bangalore, KAR 560100, IN

Banking & Financial ServicesEnergyInsuranceHealthcare PayerCapital MarketHealthcare ProviderAerospaceHi-TechAutomotiveHospitality
View all jobs at Genpact

Frequently asked questions

How many Customer Service & Support jobs are open in Gurugram, India right now?

There are currently 339 open customer service & support positions in Gurugram, India listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Gurugram, India?

Companies currently hiring include Accenture, NTT DATA North America, Genpact, Amazon, Hilton, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Gurugram, India?

Yes — 32 of the 339 open customer service & support positions offer remote or hybrid work (7 remote, 25 hybrid).

How do I apply for Customer Service & Support jobs in Gurugram, India?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs in other cities

Bengaluru, IndiaHyderabad, IndiaChennai, IndiaMumbai, IndiaMumbai City, IndiaPune, IndiaNoida, IndiaNavi Mumbai, IndiaGurgaon, IndiaBangalore, India

Other jobs in Gurugram, India

ConsultingTechnologyManagement & LeadershipEngineeringSoftwareData & AnalyticsFinance & AccountingAdministrativeSalesMarketing

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