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Quality Control Manager, Customer Support, gTech Ads
Gurugram, Haryana, India · On-site
Senior$26M raised
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Full-time
bachelor degree, postgraduate degree, professional certificate
Mentorship, Learning Opportunities
Posted 9h ago
Apply by Jul 30
~40 hrs/week
Responsibilities
Monitor and maintain application performance while troubleshooting technical issues and system errors. Collaborate with developers to implement fixes and provide training and support to end-users.
Requirements
Requires a bachelor's or master's degree in Computer Engineering, Computer Science, Information Technology, or Software Engineering. Proficiency in ITIL, RPA, and Unix Shell Scripting is expected along with relevant technical certifications.
Full job description
Engineer - Application Support S
Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
• Monitor and maintain the performance of applications;
• Troubleshoot and resolve any technical issues or system errors;
• Collaborate with developers to implement fixes and enhancements;
• Document processes and procedures for future reference;
• Provide training and support to end-users on application functionality;
• Participate in the testing and deployment of new applications or updates;
• Ensure compliance with security and data protection policies.
• Monitor and maintain the performance of applications;
• Troubleshoot and resolve any technical issues or system errors;
• Collaborate with developers to implement fixes and enhancements;
• Document processes and procedures for future reference;
• Provide training and support to end-users on application functionality;
• Participate in the testing and deployment of new applications or updates;
• Ensure compliance with security and data protection policies.
CompTIA A+ - New HorizonsNew Horizons, Comptia Server+ - ComptiaComptia, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco, Microsoft Office Specialist MS Access - MicrosoftMicrosoft
Required Skills
Agile Methodology, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, Personal Effectiveness, Process Automations, Release Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Application Support S
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Genpact is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at www.genpact.com and on the following social handles:
X: https://twitter.com/genpact
Facebook: https://www.facebook.com/ProudToBeGenpact/
Instagram: https://www.instagram.com/genpact_global/
YouTube: https://www.youtube.com/@GenpactGlobal
** Beware of fake offers**
Genpact never requires applicants to pay to be part of our hiring process.
If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam. For more information on careers at Genpact, please visit us at https://www.genpact.com/careers
Offices: 1155, Avenue of the Americas, 4th Floor,, New York, NY 10036, US · 251 Avenida Lerdo Norte, Cd. Juarez, Chihuahua CP32000, MX · GE Building No. 5, Software Park Road, Dalian Software Park, Dalian, Liaoning 116023, CN · Genpact Towers, DLF-Phase 5, Sector 53, Gurgaon, Haryana 122002, IN · 99 Surya Park, Electronics City, Bangalore, KAR 560100, IN
How many Customer Service & Support jobs are open in Gurugram, India right now?
There are currently 339 open customer service & support positions in Gurugram, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Gurugram, India?
Companies currently hiring include Accenture, NTT DATA North America, Genpact, Amazon, Hilton, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Gurugram, India?
Yes — 32 of the 339 open customer service & support positions offer remote or hybrid work (7 remote, 25 hybrid).
How do I apply for Customer Service & Support jobs in Gurugram, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.