Gurugram, Haryana, India · On-site
We are seeking a Modeler to contribute to the development of AI/ML solutions that improve contact center efficiency and member experience. You will build and optimize models supporting call deflection, intelligent routin…
Skills: Data Science, Machine Learning, NLP, Python, SQL
Gurugram, Haryana, India · On-site
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must ha…
Skills: Node.js, Problem Solving, Debugging, Application Monitoring, System Architecture
Gurugram, Haryana, India · Hybrid
About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financia…
Skills: Team Leadership, Contact Center Management, Customer Service, Performance Coaching, Quality Review
Gurugram, Haryana, India · On-site
Job Description Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and commu…
Skills: Quantitative Research, UX Research, Data Analytics, Survey Design, Statistical Analysis
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About Accenture Accenture is a global professional services …
Skills: Call Evaluation, Coaching Methodologies, Root Cause Analysis, Data Analysis, Google Sheets
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services …
Skills: Digital Inside Sales, Lead Generation, Email Marketing, Social Media Outreach, Virtual Meetings
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services …
Skills: Digital Inside Sales, Lead Generation, Email Marketing, Social Media Outreach, Virtual Meetings
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services …
Skills: Digital Inside Sales, Lead Generation, Email Marketing, Social Media Outreach, Virtual Meetings
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services …
Skills: Digital Inside Sales, Lead Generation, Email Marketing, Social Media Outreach, Virtual Meetings
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services …
Skills: Digital Inside Sales, Lead Generation, Email Marketing, Social Media Outreach, Virtual Meetings
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services …
Skills: Digital Inside Sales, Lead Generation, Email Marketing, Social Media Outreach, Virtual Meetings
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services co…
Skills: Digital Inside Sales, Lead Generation, Opportunity Generation, Email Marketing, Social Media Outreach
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About Accenture Accenture is a global professional services …
Skills: Call Evaluation, Coaching Methodologies, Root Cause Analysis, Data Analysis, Google Sheets
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services co…
Skills: Digital Inside Sales, Lead Generation, Email Marketing, Social Media Outreach, Virtual Meetings
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services co…
Skills: Digital Inside Sales, Lead Generation, Email Marketing, Social Media Outreach, Virtual Meetings
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services …
Skills: Digital Inside Sales, Lead Generation, Email Marketing, Social Media Outreach, Virtual Meetings
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services …
Skills: Digital Inside Sales, Lead Generation, Email Marketing, Social Media Outreach, Virtual Meetings
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services co…
Skills: Digital Inside Sales, Lead Generation, Opportunity Generation, Email Marketing, Social Media Outreach
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services …
Skills: Digital Inside Sales, Lead Generation, Email Marketing, Social Media Outreach, Virtual Meetings
Gurugram, Haryana, India · On-site
Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services co…
Skills: Digital Inside Sales, Lead Generation, Opportunity Generation, Email Marketing, Social Media Outreach
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Develop and optimize AI/ML solutions to improve contact center efficiency and member experience. Focus on building models for call deflection, intelligent routing, agent assist, and quality monitoring.
Requires 3-6 years of experience in data science or machine learning with proficiency in Python, SQL, and NLP techniques. A Bachelor's degree in a quantitative field is required, with a Master's degree preferred.
We are seeking a Modeler to contribute to the development of AI/ML solutions that improve contact center efficiency and member experience. You will build and optimize models supporting call deflection, intelligent routing, agent assist, and quality monitoring initiatives. Working in a collaborative team environment, you will apply machine learning and NLP techniques to operational data and support the full model development lifecycle
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
There are currently 341 open customer service & support positions in Gurugram, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, NTT DATA North America, Genpact, Amazon, Hilton, among others. Browse the listings above to see every active employer.
Yes — 32 of the 341 open customer service & support positions offer remote or hybrid work (7 remote, 25 hybrid).
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