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Full-time
Posted 17h ago
~40 hrs/week
Responsibilities
Provide customer care services within the Aster RV Hospital environment. Ensure a positive patient experience in alignment with the organization's promise to treat stakeholders well.
Requirements
The posting does not list specific technical requirements, but implies a need for customer service capabilities in a healthcare setting. Candidates should be able to work full-time at the Karnataka location.
Full job description
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, and clinics. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.”
In India, we have 13 hospitals spread across Kerala (5 hospitals) with our flagship Aster Medcity Hospital at Kochi, Bangalore (2 hospitals Aster CMI & Aster RV) + 1 upcoming (Mother & Child), 1 in Hyderabad (Aster Prime), 1 in Kolhapur (Aster Aadhar) and 4 in Andhra Pradesh ( under Aster Ramesh Hospital 2 in Vijayawada, 1 in Guntur and 1 in Ongole). Most of our hospitals are NABH accredited with Medcity n Aster Ramesh (Guntur) JCI accredited.
In terms of revenue, we are USD 1.14 Bn company in which India contributes 17% and rest by GCC as of FY’19. Going forward we are also venturing into Pathology business (Aster Labs) by April’2020 n Pharmacy business in Jan ’21 apart from 3 new hospitals in next 3 years in India.
We have Centre of Excellence across various specialties like Neurosciences, Cardiac Sciences, Integrated Liver Care, Orthopaedics, Onco, Gastro, Nephro, etc. in most of our hospitals. In summary, most of our hospitals are tertiary and quaternary care setups. Kerala with 4 hospitals and 1 educational institute forms a cluster, Bangalore with 2 hospitals + 1 hospital in Kolhapur forms another cluster and Andhra+Telangana another cluster.
Related keywords
HealthcareCustomer CarePatient ServicesHospital AdministrationAster DM HealthcareClinical ExcellenceTertiary CareQuaternary Care
From a single medical centre to a performance-driven healthcare enterprise spread across more than 400+ medical establishments, including 15 hospitals, 120 clinics and 307 pharmacies in GCC and growing, Aster DM Healthcare has transitioned into being the leading healthcare authority across the Middle East.
Currently one of the largest and fastest growing conglomerates in the MENA region, Aster DM Healthcare covers the full spectrum of healthcare services. An expansive portfolio includes hospitals and clinics, pharmacies, diagnostic centres, educational institutions, healthcare management and healthcare support systems.
Headquartered in Dubai, the Aster DM network now encompasses more than 19,657 employees( Doctors, Nurses, Others) with JCI accredited clinics and diagnostic centres.
Never content to rest on its laurels, Aster DM Healthcare is constantly seeking opportunities to set new yardsticks with advanced developments. With many more innovative and ambitious initiatives, Aster DM Healthcare has radically catalyzed the healthcare revolution across Middle East
Each of the Group’s verticals is a symbol of distinction, driven by the commitment to build a healthier tomorrow and to take healthcare to the next level of excellence.
Offices: Happiness Street, 33rd Floor, Tower D - Aspect Tower, Business Bay, Dubai 8703, AE
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