Customer Service & Support Jobs in Bengaluru, India (Now Hiring) — 3,719 open — Page 5

Skill required: Talent Development - Training Needs Analysis (TNA)
Designation: Business Interlock Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs • Sales Enablement Trainer (Seller & Dealer Support): The Sales Enablement trainer empowers Sales Teams by providing structured training, content and coaching to enable team members to improve performance & drive growth. • Talent Development process • A process of identifying the training gap and its related training needs. • Apply typical training needs approaches and templates. • Multi-lingual skills or multi-cultural experiences • Global sales or business experience • Knowledge using Excel functions, and preferably familiar with Power Query, Power Pivot and Power BI is preferred • Supporting new transitions, Building Process maps and DTPs, Root Cause Analys
What are we looking for? • More than 7 years of experience in Sales, with a minimum of 3 years in Sales Training • Strong Customer Service Skills • Ability to design engaging training materials and adapt training delivery based on audience needs • Creating sales training content, proficient in usage of any instructional design tools such as Articulate, Canva, SCORM • Proficiency in Microsoft Office Suite like Word, Excel, PowerPoint and Outlook • Strong understanding of sales methodologies, CRM systems, and best practices • Excellent communication, presentation, and facilitation skills
Roles and Responsibilities: • More than 7 years of experience in Sales, with a minimum of 3 years in Sales Training • Training Content Development- Design, develop and maintain comprehensive sales operations training content across platforms and mediums covering topics like sales process, lead generation management, CRM system navigation, product knowledge, industry proficiency, stakeholder management, customer service and compliance guidelines. • Onboarding Training: Conduct engaging New Hire training sessions to familiarize new sales representatives with company culture, sales processes, CRM tools, Industry and product offerings. • Delivery of Training: Deliver training sessions using various methods including classroom lectures, role-playing exercises, simulations, and e-learning modules. • Performance Evaluation: Monitor trainee performance during training sessions on the role, assess their progress through quizzes and practical assessments, and identify areas for improvement. • Coaching and Mentorship: Provide ongoing coaching and support to sales representatives post-training to ensure they effectively apply learned skills in real-world scenarios. • Data Analysis and Reporting: Analyze sales data to identify training needs, track the effectiveness of training programs, and report key metrics to sales leadership. • Collaboration with Sales Management: Collaborate with sales managers to identify specific training needs, align training objectives with overall sales strategy, and address performance gaps • Experience in a minimum of one or more areas of the Sales Domain: Sales Operations, Sales Enablement, Sales Compensation, Sales-Seller Dealer support • This is a Work from Office Role • Must be open to working in a 24-7 environment.Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.