Customer Service & Support Jobs in Bengaluru, India (Now Hiring) — 3,719 open — Page 6

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BTP Integration Suite
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires continuous monitoring and analysis to ensure system stability and performance, collaborating with different teams to maintain seamless operations. The position demands a dynamic approach to troubleshooting, where the engineer investigates complex problems, implements effective solutions, and supports the ongoing health of critical applications that drive business success.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system reliability and optimize support processes.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Coordinate cross-functional communication to ensure timely resolution of issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP BTP Integration Suite.
- Experience with integration technologies and middleware platforms related to SAP environments.
- Strong troubleshooting and analytical skills to diagnose and resolve complex system issues.
- Ability to work with cloud-based integration services and understand enterprise application connectivity.
- Familiarity with monitoring tools and performance tuning within integration landscapes.

Additional Information:
- The candidate should have minimum 7.5 years of experience in SAP BTP Integration Suite.
- This position is based at our BDC14A - STPI office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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