Customer Service & Support Jobs in Mumbai City, India (Now Hiring) — 502 open

Role Summary

• The Account Manager is a key relationship owner for a set of high complexity/priority customer accounts, and maintains and or increases revenue from existing accounts
• Leverages deep knowledge of key industry trends and LSEG value proposition to develop and implements go-to-market plans for assigned accounts.
• Efficiently engages with customers focusing on solution selling with a customer centric focus to uncover opportunities.
• Responsible for the account planning and able to define key growth and retention strategies.
• Owns pipeline hygiene, accurate sales and cancel forecasting for their set of accounts, pipeline coverage tracking and path to goal analysis.
• Leads annual price increase process and ensures effective price realization across all products and services.
• Ensures strong renewal execution with a customer centric approach.
• Consistently develops authoritative insights and recommendations on how to improve deal size, deal term, close rate, customer acceptability, and address objections with a focus on improving opportunity value of the sale.
• Demonstrated commercial and business acumen, developing strategy and execution
• Strong articulation, interpersonal communication skills, ability to collaborate across teams, and a consultative approach.

What You’ll Bring

• Proven track record of driving growth and achieving revenue targets within an assigned portfolio.
• Strong understanding of customer business models and workflows.
• Strong product knowledge and industry expertise within the customer segment.
• Consultative selling skills and ability to articulate complex propositions.
• Strong negotiation skills, business and commercial acumen.
• Excellent interpersonal skills, ability to develop and execute sales plans, and proficiency with technology.
• Problem-solving skills: ability to understand, structure, and solve client needs.
• Ability to collaborate effectively across teams and senior stakeholder management internally and within customer organisations.
• Master's degree or equivalent work experience.
• Experience 12 years +

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.