Customer Service & Support Jobs in pune, India (Now Hiring) — 659 open

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About This Role:

We are looking for a dynamic and experienced Senior Travel Operations Lead to oversee and elevate CrowdStrike's global corporate travel function from our Pune office. In this role, you will lead a team of Travel Analysts, drive operational excellence across end-to-end travel workflows, and serve as a strategic partner to Finance, HR, and executive leadership in managing travel spend, compliance, and traveler safety. This is a high-impact leadership opportunity for a travel professional who thrives in a fast-paced, technology-driven environment and is passionate about delivering exceptional employee travel experiences at a global scale.

What You’ll Do:

Team Leadership & People Management

• Mentorship & Development: Lead, coach, and mentor a team of Corporate Travel Analysts, driving a customer-centric and high-performance culture.

• Operations & SLAs: Manage daily workload distribution, task assignments, and shift coverage while setting clear goals, KPIs, and tracking team SLAs.

• Escalations & Hiring: Serve as the primary point of escalation for complex travel issues and partner in hiring, onboarding, and talent retention strategies.

Travel Operations & Strategy

• End-to-End Travel Management: Oversee complete workflows for domestic and international travel, including flights, hotels, ground transport, and executive/VIP bookings.

• Policy Compliance & Auditing: Enforce, refine, and audit global travel policies to ensure adherence to company budgets and operational SOPs.

• Duty of Care & Compliance: Oversee traveler safety tracking, emergency response protocols during global disruptions, and manage visa/passport processes.

• OBT Administration: Supervise the administration, configuration, and user adoption of Online Booking Tools (e.g., Navan, SAP Concur, Amex GBT).

• Helpdesk & System Optimization: Drive continuous tool integrations with IT, improve user profile management, and maintain high support standards for employee queries.

• Supplier Negotiations: Cultivate strategic relationships with TMCs, airlines, hotel chains, and car rental partners to secure competitive rates.

• Financial Processing: Manage central billing, virtual payment workflows, expense reconciliation, and budget reporting alongside Finance, HR, and Legal teams.

• Spend Reporting & Insights: Analyze travel data, track budget variances, identify cost-saving opportunities, and present actionable reporting to executive leadership.

What You’ll Need:

• Education: Bachelor’s degree required; Travel & Tourism certifications (e.g., GTP, CSTM) are an added advantage.

• Industry Experience: 7–9+ years in corporate travel management, TMC operations, or hospitality.

• Leadership Experience: 2+ years of direct supervisory or team management experience.

• Deep understanding of corporate travel practices, GDS systems, multi-country routings, and global travel economics.

• Hands-on proficiency with OBTs (Navan, Concur, Amex GBT), corporate payment/reconciliation mechanisms, and Duty of Care platforms.

• Advanced MS Office skills (Excel, Word, PowerPoint); experience with BI tools (Power BI, Tableau) is a plus.

• Excellent written and verbal communication skills with executive presentation capabilities.

• Strong vendor negotiation and cross-functional stakeholder management skills.

• Proven ability to remain calm and resolve emergency travel disruptions efficiently.

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Shift Timing : 6:00 PM to 3:00 AM IST

Job Location : Kharadi, Pune (Work from Office)

#LI-SA2

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.