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Full-time
Health checks, Telemedicine, Insurance, Elder care, Partner coverage, New parent support
Posted 2d ago
Apply by Nov 11
~40 hrs/week
Responsibilities
Lead the requirement gathering, solution design, and implementation of SAP Customer Service processes. Collaborate with cross-functional teams to deliver integrated solutions and provide ongoing end-user support.
Requirements
Requires 6-12 years of experience in SAP Customer Service module implementation and support. Candidates must possess strong expertise in service management processes and integration with SD, PM, MM, and Finance modules.
Full job description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role:
Lead requirement gathering, solution design, and implementation of SAP Customer Service (CS) processes aligned with business objectives.
Configure and support SAP CS functionalities including Service Orders, Notifications, Contracts, Warranty Management, and Installed Base Management.
Collaborate with cross-functional teams across SAP SD, PM, MM, and FI modules to deliver integrated business solutions.
Provide end-user support, conduct testing, prepare functional specifications, and drive continuous process improvements.
Your Profile:
6-12 years of overall experience with strong hands-on expertise in SAP Customer Service (CS) module implementation and support projects.
Proven experience in configuring service management processes, troubleshooting issues, and delivering business-centric SAP solutions.
Strong understanding of integration points between SAP CS and related modules such as SD, PM, MM, and Finance.
Excellent stakeholder management, communication, and analytical skills with experience working in global project environments.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com
Related keywords
SAPCustomer ServiceFunctional ConsultantCapgeminiService ManagementImplementationIntegrationBusiness ObjectivesService OrdersNotificationsContractsWarranty ManagementInstalled Base ManagementSDPMMM
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
Make it real | www.capgemini.com
Offices: Place de l'Étoile, 11 rue de Tilsitt, Paris, France 75017, FR · Hullenbergweg 294, Amsterdam, North Holland 1101 BV, NL · 1601 Bryan St, Dallas, TX 75201, US · 595 Collins St, Melbourne, VIC 3000, AU · Fauststraat 3, Apeldoorn, Gelderland 7323 BA, NL
OutsourcingProcess ConsultingPackage Based SolutionsCustom Solution DevelopmentApplication ManagementArtificial IntelligenceBusiness ConsultingCloudDigitalManaged Services
How many Customer Service & Support jobs are open in pune, India right now?
There are currently 659 open customer service & support positions in pune, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in pune, India?
Companies currently hiring include Accenture, VOIS, Veradigm®, Convera, FIS - Fidelity Information Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in pune, India?
Yes — 156 of the 659 open customer service & support positions offer remote or hybrid work (18 remote, 138 hybrid).
How do I apply for Customer Service & Support jobs in pune, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.