Customer Service & Support Jobs in Mumbai City, India (Now Hiring) — 342 open — Page 2

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Wilhelmsen Marine Products India Private Limited (Wilhelmsen Ships Service/ WSS) is looking for a Sales Advisor India Subcontinent to be based out of our Mumbai office.

WSS operates in more than 70 countries through 50+ legal entities, delivering essential marine products and services to vessels worldwide. Our customers count on us to deliver wherever their ships sail — powered by a truly global supply network. With innovation, quality, and teamwork at our core, we’re shaping the future of the maritime industry.

Who you are

The primary objective of this role is to deliver an outstanding customer service experience while driving sales growth. The focus will be on building robust, long-term relationships with customers and serve as a trusted advisor, consistently providing service of the highest standard.

As the main point of contact for customers within WSS Customer Service, you will add value by guiding them on what products to purchase, along with the rationale, timing, and optimal sourcing. You will actively drive sales by diligently following up on quotations and maximising opportunities to convert these into successful orders.

 
What you will be doing:

• Work closely with the customers, understanding & supporting the decision makers’ needs and be their main contact in WSS Customer Service.
• Advise and support customers on what, why, when and where to buy through good commercial guidance.
• Keep customers informed of changes in the order delivery status, surcharges and any other relevant information.
• Ensure timely and accurate order management, keeping customers updated and proactively managing potential issues.
• Proactively identify, plan and follow up open quotes to turn this into orders.
• Utilize Tools and knowledge about the customer, to leverage on Insights leading to adding Value to the Customer and increasing our Sales Growth.
• Through quote follow up and or other type of contacts with customer proactively capture Leads in close cooperation with Sales.
• Actively promote selected sales campaigns, promotions and initiatives to customers.
• Process certain high value and pre-defined enquiries and orders from customers as per global processes and targets.
• Be an active member of the Sales team for the respective account portfolio.
• Support Sales when preparing Business Review, bring operational insight both internal as well as external. When appropriate, join Sales when do Business Revises to explain the insight direct to customers.
• Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient way.
• Customer visits in close collaboration with Sales (Key Account Managers, Technical Sales Managers and Technical Sales & Business development Managers).
• Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests (Star List information).

What we are looking for:

• Preferably Graduates with minimum three (03) years of work experience
• Fluent in English. Candidates with ability to speak Tamil or Malayalam will be preferred
• Interest/experience in the shipping industry and marine products
• Customer focused with the ability to understand and react/adapt to their needs, and with the ability to turn opportunities into sales growth.
• Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues
• Solid commercial understanding and sales skills, with a professional and proactive attitude
• Growth mindset – Having a “Can Do” attitude, looking for solutions to challenges.
• Quickly adapts to changing circumstances, accepts new ideas and change initiatives
• Is always curious and enthusiastic to learn and develop and able to put learning into practice.
• Eager to share knowledge to increase the competence in the team.
• Good analytical skills and attention to detail. Ability to act on Data Driven Insights.
• Ability to use Digital Tools (digital interest and savviness)
• Excellent telephone sales skills
• Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values
• Shows respect and sensitivity towards cultural and religious differences
• Excellent organizing and executing skills: Delivers quality customer sales and service by planning ahead, working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction

Ready to Come on Board?

If this sounds like your next opportunity, we want to hear from you!

Apply through our career portal by creating a ‘Candidate Home’ account. Don’t forget to include your CV and a short motivational letter explaining why you’re the perfect fit.

Work location Mumbai : Andheri East

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

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