About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability …
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Full-time
Posted 1d ago
Apply by Aug 17
~40 hrs/week
Responsibilities
Monitor ATM networks using internal incident management systems to diagnose and resolve technical issues. Manage inbound customer requests and coordinate with vendors to ensure timely resolution of incidents.
Requirements
The role requires the ability to work in a rotating shift environment including weekends and holidays. Candidates must be capable of managing customer escalations and providing accurate information according to defined guidelines.
Full job description
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Reports to: Team Leader (Incident Management)
Key Responsibilities:
Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.
Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.
Escalate customer problems both internally and externally, when required, according to defined escalation paths.
Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
Requires rotation in work hours involving weekend, holiday or extended hours.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally.
Offices: Atlanta, GA, US
Enterprise technology for banking servicesFinanceBankingSoftwareRetailFinTechFinancial Services
How many Customer Service & Support jobs are open in Mumbai City, India right now?
There are currently 502 open customer service & support positions in Mumbai City, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mumbai City, India?
Companies currently hiring include Accenture, NTT DATA, Inc., DBS Bank, A.P. Moller - Maersk, NCR Atleos, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mumbai City, India?
Yes — 76 of the 502 open customer service & support positions offer remote or hybrid work (17 remote, 59 hybrid).
How do I apply for Customer Service & Support jobs in Mumbai City, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.