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Mid-Market Account Executive, New Business (API/CPaaS)
United States · Remote OK
$86k–$112k/yr
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Skills: Kotlin, Java, Spring Boot Reactive, AWS, Kafka
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Full-time
Posted 1d ago
~40 hrs/week
Remote in London, England, United Kingdom
Responsibilities
Manage cash collections for delinquent customers and perform credit assessments to minimize financial risk. Collaborate cross-functionally to resolve account disputes and ensure SOX compliance through regular reporting and reconciliation.
Requirements
Requires at least 5 years of experience in Finance and Collections with expertise in the order-to-cash cycle and complex netting accounts. Proficiency in BI tools like Tableau and advanced Excel skills are essential.
Full job description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Communications APIs
As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Why this role matters
We are looking for a Credit and Collections Analyst to work alongside our team, reaching out to customers across regions to collect on overdue balances, reconcile accounts, assist with Collections Analyst escalations, and work cross-functionally to ensure disputes are raised and resolved in a timely manner. The role also involves credit assessments of new and existing customers to decrease financial exposure and support revenue growth. This is a fast-paced position for an excellent communicator who thrives on cross-functional collaboration and is comfortable being managed remotely.
Your key responsibilities
Support cash collections for delinquent customers by reaching out directly to resolve unpaid balances
Assist with Collections Analyst escalations by providing guidance and support, serving as the secondary escalation point for API collections issues
Conduct credit assessments for customers to support revenue growth while minimising financial risk
Liaise with Sales, Carrier and Customer Support teams to assist with internal and external Finance-related queries
Perform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delays
Manage account netting processes, collaborating with AP and customers to reconcile transactions
Partner with the tax team to support and coordinate local tax and withholding tax requirements
Ensure Finance-related processes are adhered to for SOX compliance and efficient business operations
Generate weekly and monthly Accounts Receivable (A/R) reports for executive review
Assist with process improvement projects to enhance collections outcomes
What you'll bring
Required:
Minimum 5 years of relevant experience in Finance and Collections, preferably for a US company
Demonstrated expertise in managing and reconciling complex netting accounts
Experience in multi-currency billing and the full order-to-cash (OTC) cycle
Experience in robust control environments, preferably SOX
Proficiency with BI tools, preferably Tableau, and comfort working with high volumes of financial data
Advanced user of Microsoft Excel and Google Sheets for ad hoc reporting
Strong problem-solving skills with the ability to prioritise, multitask and communicate effectively
Experience we consider a plus:
Fluency in Mandarin, in addition to English
Experience in communications products or similar complex, high-volume transaction businesses
Experience using Zuora and/or Oracle Fusion Advanced Collections
Commercially minded with a sense of humour and a can-do attitude
#LI-WW1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Communications APIs. Unified Communications. Contact Centers. Now we're talking.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2001
Headquarters
Holmdel, New Jersey
LinkedIn followers
199,364
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Vonage was founded in 2001 and became a wholly-owned subsidiary of Ericsson in 2022. Vonage is headquartered in Holmdel, New Jersey.
We hope you'll join the conversation with us and welcome your feedback. However, we reserve the right to remove comments that are offensive, abusive, spam, or third-party advertisements.
Offices: 101 Crawfords Corner Rd, Suite 2416, 4th Floor, Building #2, Holmdel, New Jersey 07733, US
UCaaSCPaaSCCaaSCloud CommunicationsUnified CommunicationsCommunication APIsContact CenterCall CenterMobilityOffice Phone Systems
Communications APIs. Unified Communications. Contact Centers. Now we're talking.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2001
Headquarters
Holmdel, New Jersey
LinkedIn followers
199,364
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Vonage was founded in 2001 and became a wholly-owned subsidiary of Ericsson in 2022. Vonage is headquartered in Holmdel, New Jersey.
We hope you'll join the conversation with us and welcome your feedback. However, we reserve the right to remove comments that are offensive, abusive, spam, or third-party advertisements.
Offices: 101 Crawfords Corner Rd, Suite 2416, 4th Floor, Building #2, Holmdel, New Jersey 07733, US
UCaaSCPaaSCCaaSCloud CommunicationsUnified CommunicationsCommunication APIsContact CenterCall CenterMobilityOffice Phone Systems