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Jobs at Vonage (Now Hiring) — 27 open

Vonage logoVonage

Credit and Collections Analyst

London, England, United Kingdom · Remote OK

Senior

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with the…

Skills: Cash Collections, Credit Assessment, Account Reconciliation, Order-to-Cash, SOX Compliance

Vonage logoVonage

TA Enablement Specialist (12 month FTC)

Bengaluru, Karnataka, India · On-site

Mid level

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Human Resources We help the company win in the marketplace. We are 'One HR' team focused on putting employee experience at the center…

Skills: ATS Administration, Greenhouse, TA Operations, Process Mapping, Data Analysis

Vonage logoVonage

Business Transformation Consultant

United Kingdom · Remote OK

Senior

Join Vonage and help us innovate cloud communications for businesses worldwide! Business Transformation Consultant We are committed to delivering world class operational delivery and end to end business transformation ac…

Skills: Business Transformation, Management Consulting, Change Management, Business Case Development, Financial Acumen

Vonage logoVonage

HR Operations Partner (US Experience Mandatory)

Bengaluru, Karnataka, India · On-site

Mid level

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Human Resources We help the company win in the marketplace. We are 'One HR' team focused on putting employee experience at the center…

Skills: HR Operations, HRIS Administration, Contract Management, Onboarding, Offboarding

Vonage logoVonage

Business Data Analyst

Spain · Hybrid

Mid level

Join Vonage and help us innovate cloud communications for businesses worldwide! Business Data Analyst (Customer Success & Support) Spain (Hybrid) Department: Customer Success | Full-time Vonage API Our API business unit …

Skills: Tableau, SQL, AI Reporting Solutions, Predictive Modeling, NLP-based Text Analytics

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Business Finance Accountant

Wrocław, Lower Silesian Voivodeship, Poland · On-site

Mid level

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with the…

Skills: FP&A, Budgeting, Forecasting, Variance Analysis, Financial Modelling

Vonage logoVonage

Senior Director, Regional Customer Success (AMER)

United States · Remote OK

$191k–$250k/yr

Senior+

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with the…

Skills: Customer Success Management, Account Management, Sales Leadership, B2B SaaS, People Management

Vonage logoVonage

Social Media Specialist

Wrocław, dolnoslaskie, Poland · On-site

Mid level

Join Vonage and help us innovate cloud communications for businesses worldwide! Our Marketing Mission: We are a highly creative, energetic and results-oriented organization that produces and delivers the content Vonage n…

Skills: Organic Social Media Strategy, Social Copywriting, Content Creation, Social Media Analytics, B2B Marketing

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PMO Manager

United States · Remote OK

$85k–$95k/yr

Senior

Join Vonage and help us innovate cloud communications for businesses worldwide! PMO Manager As a PMO Manager, you will be the engine room of our transformation office. You will provide insight and transparency across the…

Skills: PMO Management, Executive Reporting, Strategic Pipeline Management, Resource Optimization, Risk Governance

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SDET III

Bengaluru, Karnataka, India · On-site

Senior

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: Quality at Vonage is at the centre of everything we do. If you want to create products that change the world and are …

Skills: Automation Testing, REST APIs, Python, Performance Testing, Docker

Vonage logoVonage

Full Stack Software Engineer (C#, TypeScript)

Wrocław, Lower Silesian Voivodeship, Poland · Hybrid

Mid level

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance custom…

Skills: C#, .Net, Java, TypeScript, JavaScript

Vonage logoVonage

Site Reliability Engineer III (DevOps+SRE+Platform Eng)

Bengaluru, Karnataka, India · On-site

Senior

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: As a Platform Engineer, you are a force multiplier for our engineering teams. You don’t just manage servers; you buil…

Skills: Kubernetes, Go, Python, Terraform, ArgoCD

Vonage logoVonage

Senior Account Executive - Mid Market

United States · Remote OK

$120k–$158k/yr

Mid level

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Sales Mission We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time bus…

Skills: Account Management, Complex Sales Cycles, C-Level Presentation, Pipeline Management, Salesforce

Vonage logoVonage

Full Stack Software Engineer (Java, TypeScript)

Tel-Aviv, Tel-Aviv District, Israel · On-site

Mid level

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance custom…

Skills: Java, TypeScript, Relational Databases, Non-relational Databases, Cloud Solutions

Vonage logoVonage

Senior Sales Operations Consultant

Spain · Remote OK

Mid level

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: The Senior Sales Operations Consultant is a key operational partner to the API Sales organisation, responsible for en…

Skills: Sales Operations, Sales Compensation, Data Analysis, Xactly Incent, Salesforce

Vonage logoVonage

Mid-Market Account Executive, New Business (API/CPaaS)

United States · Remote OK

$86k–$112k/yr

Senior

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with th…

Skills: Mid-Market Sales, SaaS Sales, API Communications, Prospecting, Cold Calling

Vonage logoVonage

Junior Scrum Master

Wrocław, dolnoslaskie, Poland · Remote OK

Entry level

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: We are seeking a dynamic and pragmatic Scrum Master to join our diverse global team. As a Scrum Master, you will play…

Skills: Scrum, Kanban, XP, SAFe, Agile Transformation

Vonage logoVonage

Software Engineer- Java /C++ (Mid Level)

Madrid, Community of Madrid, Spain · On-site

Mid level

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: We’re seeking a Software Engineer Java / C++ to join our Cloud Engineering team and help drive innovation across the …

Skills: Java 17, C++, JavaScript, HTML5 APIs, Memory Management

Vonage logoVonage

Software Engineer- Java / C++ (Mid Level)

Barcelona, Catalonia, Spain · On-site

Mid level

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: We’re seeking a Software Engineer to join our Cloud Engineering team and help drive innovation across the Vonage Vide…

Skills: Java 17, C++, JavaScript, HTML5 APIs, Memory Management

Vonage logoVonage

Senior Software Engineer (Kotlin/Java)

Spain · Remote OK

Senior

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with th…

Skills: Kotlin, Java, Spring Boot Reactive, AWS, Kafka

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Showing 1–20 of 27

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Credit and Collections Analyst

Vonage

London, England, United Kingdom • Remote OK

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Senior

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  • Full-time
  • Posted 1d ago
  • ~40 hrs/week
  • Remote in London, England, United Kingdom

Responsibilities

Manage cash collections for delinquent customers and perform credit assessments to minimize financial risk. Collaborate cross-functionally to resolve account disputes and ensure SOX compliance through regular reporting and reconciliation.

Requirements

Requires at least 5 years of experience in Finance and Collections with expertise in the order-to-cash cycle and complex netting accounts. Proficiency in BI tools like Tableau and advanced Excel skills are essential.

Full job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

 

Vonage Communications APIs

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

 


Why this role matters

We are looking for a Credit and Collections Analyst to work alongside our team, reaching out to customers across regions to collect on overdue balances, reconcile accounts, assist with Collections Analyst escalations, and work cross-functionally to ensure disputes are raised and resolved in a timely manner. The role also involves credit assessments of new and existing customers to decrease financial exposure and support revenue growth. This is a fast-paced position for an excellent communicator who thrives on cross-functional collaboration and is comfortable being managed remotely.


Your key responsibilities

  • Support cash collections for delinquent customers by reaching out directly to resolve unpaid balances
  • Assist with Collections Analyst escalations by providing guidance and support, serving as the secondary escalation point for API collections issues
  • Conduct credit assessments for customers to support revenue growth while minimising financial risk
  • Liaise with Sales, Carrier and Customer Support teams to assist with internal and external Finance-related queries
  • Perform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delays
  • Manage account netting processes, collaborating with AP and customers to reconcile transactions
  • Partner with the tax team to support and coordinate local tax and withholding tax requirements
  • Ensure Finance-related processes are adhered to for SOX compliance and efficient business operations
  • Generate weekly and monthly Accounts Receivable (A/R) reports for executive review
  • Assist with process improvement projects to enhance collections outcomes

What you'll bring

Required:

  • Minimum 5 years of relevant experience in Finance and Collections, preferably for a US company
  • Demonstrated expertise in managing and reconciling complex netting accounts
  • Experience in multi-currency billing and the full order-to-cash (OTC) cycle
  • Experience in robust control environments, preferably SOX
  • Proficiency with BI tools, preferably Tableau, and comfort working with high volumes of financial data
  • Advanced user of Microsoft Excel and Google Sheets for ad hoc reporting
  • Strong problem-solving skills with the ability to prioritise, multitask and communicate effectively

Experience we consider a plus:

  • Fluency in Mandarin, in addition to English
  • Experience in communications products or similar complex, high-volume transaction businesses
  • Experience using Zuora and/or Oracle Fusion Advanced Collections
  • Commercially minded with a sense of humour and a can-do attitude

#LI-WW1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

Related keywords

FinanceCollectionsCredit AnalysisAccounts ReceivableSOXOrder-to-CashNettingTableauOracle FusionZuoraMulti-currencyFinancial RiskBI ToolsCloud CommunicationsAPIReconciliation

About Vonage

LinkedInVisit site

Communications APIs. Unified Communications. Contact Centers. Now we're talking.

Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2001
Headquarters
Holmdel, New Jersey
LinkedIn followers
199,364

We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform. Vonage was founded in 2001 and became a wholly-owned subsidiary of Ericsson in 2022. Vonage is headquartered in Holmdel, New Jersey. We hope you'll join the conversation with us and welcome your feedback. However, we reserve the right to remove comments that are offensive, abusive, spam, or third-party advertisements.

Offices: 101 Crawfords Corner Rd, Suite 2416, 4th Floor, Building #2, Holmdel, New Jersey 07733, US

UCaaSCPaaSCCaaSCloud CommunicationsUnified CommunicationsCommunication APIsContact CenterCall CenterMobilityOffice Phone Systems
View all jobs at Vonage

About Vonage

LinkedInVisit site

Communications APIs. Unified Communications. Contact Centers. Now we're talking.

Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2001
Headquarters
Holmdel, New Jersey
LinkedIn followers
199,364

We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform. Vonage was founded in 2001 and became a wholly-owned subsidiary of Ericsson in 2022. Vonage is headquartered in Holmdel, New Jersey. We hope you'll join the conversation with us and welcome your feedback. However, we reserve the right to remove comments that are offensive, abusive, spam, or third-party advertisements.

Offices: 101 Crawfords Corner Rd, Suite 2416, 4th Floor, Building #2, Holmdel, New Jersey 07733, US

UCaaSCPaaSCCaaSCloud CommunicationsUnified CommunicationsCommunication APIsContact CenterCall CenterMobilityOffice Phone Systems
View all jobs at Vonage

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