Gurugram, Haryana, India · On-site
Job Responsibilities: Conduct language training sessions for individuals and groups, focusing on improving communication skills and soft skills, including verbal and non-verbal communication Develop and implement sales t…
Skills: Communication training, Sales training, Coaching, Performance analysis, Training needs analysis
India · On-site
Deliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, chang…
Skills: Customer Service, Phone Support, Email Support, Social Media Management, Booking Management
United Arab Emirates · On-site
Job Title: Technical Architect Location: Dubai, UAE Experience: 12+ years Domain: Airlines / Airports / Travel Technology Employment Type: Full-Time About the Role We are looking for an experienced Java Architect to desi…
Skills: Java, Spring Boot, Microservices, Cloud Computing, DevOps
India · On-site
What you will be signing up for? Promising career progression Best in industry compensation Transport facility Comprehensive training and development throughout your tenure World class work culture, you would not want to…
Skills: Customer service, Communication skills, Interpersonal skills, Conflict resolution, Computer literacy
India · On-site
As a Technical Architect, you will play a crucial role in designing and developing innovative solutions for our clients in the aviation industry. Your expertise will be instrumental in driving the success of our projects…
Skills: Python, Pyspark, ETL, SQL, Data pipelines
India · On-site
As a Process Associate, you will play a crucial role in ensuring SLA compliance and validating error losses for the client. You will be responsible for identifying and sharing opportunities for process improvement. Your …
Skills: Transaction Monitoring, Fraud Detection, Investigation, Communication, Stakeholder Management
Colombia · On-site
As the Team Leader, you will play a crucial role in guiding and mentoring the WFM team, fostering a collaborative environment. Your expertise will be instrumental in providing timely support and knowledge transfer to the…
Skills: Team leadership, Workforce management, Mentoring, Real-time analysis, Data analysis
Colombia · On-site
We are seeking an experienced Assistant Manager to join our dynamic WFM team at ATAIN. In this role, you will play a crucial part in overseeing the data provided by various team leaders, enabling accurate projections and…
Skills: Workforce Management, Data Analysis, Team Leadership, Problem-solving, Communication
Oslo, Norway · On-site
Perks and Benefits: Competitive salary package Meal tickets Private medical subscription Supportive and collaborative work culture, fostering both personal and professional development. It is our policy to provide equal …
Skills: Desktop support, Communication skills, Interpersonal skills, English language, Romanian language
India · On-site
As the Team Leader - Operations-United, you will play a crucial role in our Airlines & Hospitality department. Your primary responsibility will be to lead and motivate a team of professionals, ensuring the smooth operati…
Skills: Team Leadership, Operations Management, Chat Process Management, Average Handle Time Optimization, Performance Improvement
Malaysia · On-site
Assist with HR administrative duties and document management Support onboarding and offboarding processes Assist in coordinating HR events and employee engagement activities Maintain and update employee records in a time…
Skills: HR Administration, Document Management, Onboarding, Offboarding, Employee Engagement
India · Remote Solely
As the Technical Lead, you will play a crucial role in driving the testing strategy and ensuring the delivery of high-quality software solutions. Your expertise in functional testing, automation, and chatbot testing will…
Skills: Functional testing, Automation testing, Chatbot testing, Rest Assured, Selenium
Colombia · On-site
The Apprentice SENA - ADMIN role is an exciting opportunity to learn and grow within a leading organization. You will be an integral part of the ADMIN-Enablement team, assisting with a range of administrative duties and …
Skills: Administrative support, Microsoft Office, Excel, Word, Database management
Colombia · On-site
As an Apprentice SENA - HR, you will be an integral part of our HR-Enablement regional department. This internship is designed to provide hands-on experience and exposure to multiple HR areas, allowing you to develop you…
Skills: Human Resources, Payroll, Health & Safety, HRBP processes, Microsoft Office
Colombia · On-site
We are seeking a passionate and motivated Apprentice SENA - ISG to join our dynamic ISG-Corporate department. In this role, you will have the chance to work closely with our IT support team and gain hands-on experience i…
Skills: IT support, Problem-solving, Analytical skills, Troubleshooting, Communication skills
Colombia · On-site
As an Apprentice SENA - TAG, you will play a vital role in supporting the TAG team's daily operations. This internship is designed to provide you with a well-rounded understanding of the industry and equip you with valua…
Skills: Talent acquisition, Marketing, Campus engagement, Recruitment, Communication
Colombia · On-site
The Apprentice Sena - WFM will play a crucial role in assisting the WFM Team, providing administrative support and contributing to the efficient functioning of the department. This role is ideal for an individual seeking…
Skills: Workforce Management, Reporting, Administrative Support, Microsoft Office, Excel
Malaysia · On-site
Manage inbound and outbound customer interactions across various communication channels. Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience. Build and maintain stro…
Skills: Customer service, Communication, Interpersonal skills, Data entry, Computer skills
London, England, United Kingdom · On-site
We are seeking highly motivated and customer-focused individuals who are passionate about helping customers and committed to providing excellent service. The ideal candidate is a strong communicator, problem-solver, and …
Skills: Customer Service, Communication, Problem-solving, Teamwork, Accuracy
London, England, United Kingdom · On-site
We are seeking highly motivated and customer-focused individuals who are passionate about helping customers and committed to providing excellent service. The ideal candidate is a strong communicator, problem-solver, and …
Skills: Customer Service, Communication, Problem-solving, Teamwork, Accuracy
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Lead Associate is responsible for conducting communication and sales training sessions while providing coaching to agents to improve performance metrics. They act as a liaison between departments to analyze data, identify training needs, and implement actionable strategies to enhance customer experience and sales results.
Candidates must hold a Bachelor's degree in any field and possess excellent verbal and written communication skills. Previous experience in a sales environment is required to effectively support and train the team.
Job Responsibilities:
Conduct language training sessions for individuals and groups, focusing on improving communication skills and soft skills, including verbal and non-verbal communication
Develop and implement sales training programs, including workshops and one-on-one coaching sessions.
Provide support and guidance to agents, helping them overcome language barriers and build confidence in their communication skills
Serve as the liaison between Quality/Operations/Training from a learning and development perspective.
Ability to analyze performance data from a Sales/Customer experience perspective and provide actionable insights
Develop and execute strategies to improve CSAT/Sales metrics through engaging contests and refresher initiatives.
Conduct assessments to identify areas of improvement and implement action plans accordingly.
Perform training needs analysis, prepare action plans, and report on progress and improvements.
Lead refresher training sessions based on TNI findings and conduct calibration sessions.
Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements.
Work closely with new hires to enhance their communication skills and ensure consistent performance.
Document coaching sessions and track progress to measure the impact of training efforts.
Stay up-to-date with industry trends, sales techniques, and market conditions.
Strong collaboration with internal partners (Quality/Operations/Training) to ensure metrics are met
Enabling Better Experience
IGT Solutions is now Atain.
Offices: Sector 32 Road, Plot 49, Echelon Building, Gurugram, Haryana 122 001, IN · 181 Queen’s Road, 7th Floor, Lower Block, Grand Millennium Plaza, Hong Kong SAR, Central 999077, HK · Old Delhi Gurgaon Road, 2nd floor, InfoTech Centre, Milestone 14/2, Dhundahera, Gurgram, Haryana 122016, IN · Upper McKinley Rd, 6F 18/20 Building, Fort Bonifacio, Taguig, National Capital Region 1630, PH · Soseaua Oltenitei 2, City Offices 1st Floor., Bucharest, Bucharest 041312, RO
Enabling Better Experience
IGT Solutions is now Atain.
Offices: Sector 32 Road, Plot 49, Echelon Building, Gurugram, Haryana 122 001, IN · 181 Queen’s Road, 7th Floor, Lower Block, Grand Millennium Plaza, Hong Kong SAR, Central 999077, HK · Old Delhi Gurgaon Road, 2nd floor, InfoTech Centre, Milestone 14/2, Dhundahera, Gurgram, Haryana 122016, IN · Upper McKinley Rd, 6F 18/20 Building, Fort Bonifacio, Taguig, National Capital Region 1630, PH · Soseaua Oltenitei 2, City Offices 1st Floor., Bucharest, Bucharest 041312, RO
